HEVC in Premier Elements 2022 [Branched]

[Rich in KY]

I had a problem with Premiere Elements 2022.  Although it involved HEVC files, I was able to import them into the video editor, until one day when I couldn't. My son sent pictures to me through DropBox. I have downloaded them for the past 2 weeks. I am able to import them to Premiere 2022 and put them into a timeline. As of 2 days ago, any video prior to that time will still import but nothing afterward. I got the error that it is an HEVC file but all of them are and the needed app file was indeed installed. They all come from the same iPhone and no settings have  been changed. He didn't even know you could change the file settings. I am attaching the 2 videos: July 20 imports, July 21 errors. I am uploading a screen shot of his iPhone's settings (circled) and the Properties from each video file.

Suddenly, with a new project, some of them will import. I had him resend the files through DropBox and they didn't import into Premiere but I could play them using VLC. I converted them to .mp4 and they stayed upside down but would import into Premiere 2022.

I open the original project and those .mov after 2 days ago won't import again. I start a new project and try to import all of them and now none of them will import. I try to import just 2 that had imported just a few minutes ago and now they won't import.

So something is definitely wrong with this software. I will reboot and see if that makes a difference.

[Rich in KY]

I rebooted the laptop (2021 Lenovo Ideapad 5) and this is the result:

• I tried to import all of the videos (7/5-7/22); same failure, none after 7/20, HEVC error.
• Shut down the software, restarted, imported 7/21, then 7/22 files. They imported, no errors! (These errored on previous imports)
• In the same project, imported files from 7/5 through 7/20. Some imported, some didn’t, those of a single day’s worth of videos, but had previously imported.

The same iPhone was used to create all of the videos. There were no changes to the settings. HD 60fps. All files are transferred using DropBox from the beginning of July then moved to a different Lenovo folder.

I cannot find rhyme or reason for all of the videos not to import. I think I should open a ticket to Adobe support.

[Rich in KY]

I was also having problems importing large numbers of .mov files (HEVC) and was getting a generic error after the first 69 of them, telling me I needed the HEVC codec. I had a ticket open and after going through a couple of tier1 support people an Adobe elevated tech support contacted me and suggested I check all my updates to see if any would help.

I checked:

• Windows Update - 3 optional WIN10 updates and applied (no help)
• Lenovo Vantage update tool - 1 Lenovo BIOS update and applied (needed a reboot so I waited for the others)
• Intel Driver Support Assistant - 3 Intel updates; Wi-Fi, Bluetooth and video. (I have an Intel video card)

I rebooted and the BIOS was updated

This fixed my problem with importing more than 69 HEVC files to APE2022 (imported 136 .mov).  Anyone getting HEVC errors should check all their machine updates; Windows, computer updates and video driver updates

[Bill Sprague]

Thanks for the full story and I'm glad there was a fix that worked.