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Registration/deactivation

Community Beginner ,
Jun 21, 2024 Jun 21, 2024

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For some reason I had to sign in and use my seriel number to open Premier Elements 2020.  It claims I have too many computers activated but when I went into my account it says I have no computers activated.  When I used the chat bot it says they have no products registered to my email despite the fact that I can see my products on the screen in front of me complete with the seriel numbers.  I can use both products but am concerned that when the 29 day time limit to deactive I will be locked out.  Not sure what to do.

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Community Expert ,
Jun 21, 2024 Jun 21, 2024

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Have you made any major hardware changes?
Was it ever installed on another computer?

Did you purchase it directly from Adobe?

Did you use a different email address to register it?

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