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signing in to premiere elements 2020 in windows 10

New Here ,
Feb 04, 2022 Feb 04, 2022

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I have just updated my Windows 10 system successfully, but now Premiere Elements won't allow me to sign in. I have also noticed other irregularities since updating Windows 10. Any suggestions on what to do to fix this problem? I have read other posts where the same problem seems to exist, but I have not gotten a sufficient or understandable explanation of what is causing this problem, or how to fix it.

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Community Expert ,
Feb 04, 2022 Feb 04, 2022

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What version of Premiere Elements do you have?  Have you tried reinstalling Premiere Elements after the Windows update?  What are the other irregularities that you know of?

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Community Expert ,
Feb 04, 2022 Feb 04, 2022

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I second Bill's suggestion that you reinstall the program after you upgrade to a new operating system. (I assume you're upgrading from Windows 7 or Windows 8.)

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New Here ,
Feb 04, 2022 Feb 04, 2022

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Thanks for your help, Steve. You and Bill have been most helpfull. I will give it a try.

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New Here ,
Feb 04, 2022 Feb 04, 2022

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Thank you for your quick response. I have Premiere Elements 2020. I had run a Windows update and then the program began to have some strange behavior-I couldn't burn a DVD or iso file. So I decided to just reset the computer. Now, I can't even sign in to the program. I will try reinstalling the program once I make sure there are not any more Windows updates to do.

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New Here ,
Feb 04, 2022 Feb 04, 2022

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Hi, Bill. I uninstalled Adobe Premiere Elements and restarted the computer. I then checked for any further Windows 10 updates (there were none-it is all up-to-date.) I then attempted to re-install Premiere Elements and never got past the message at the very beginning: Your browser or operating system is no longer supported. You may need to install the latest updates to you operating system. It is all very strange. Any other suggestions?

Thanks.

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Community Expert ,
Feb 04, 2022 Feb 04, 2022

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Try a different browser.  If you are using Chrome, try Edge.  

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