Some MP4 Not Recognized by Organizer 2023

[b1a1wilson]

Using Windows 11, Adobe Photoshop Elements 2023, adobe Premier Elements 2023 and Adobe Organizer 2023. I have over 46,000 items in organizer. Of those, approximately 200 items are video files saved as MP4.Those files are in several folders under the main Video folder. Organizer did not import some of the MP4 files. A message says that the files are in an unsupported format or are damaged. I don't understand this because I think they are the same format. There may be something like a frame rate or other detail of the MP4 that varied.

MP$ files that were imported and those not imported were created using the same process. I opened a long MP4 video file and saved small segments to make short duration MP4 files. The suspect files play using using the Windows Media Player. They also can be inserted in a Premier project.  If I import the file directly into Premier and output a new MP4 file, that new file is then recognized by Organizer.

Is there an easier solution to get Organizer to import the MP4 files?  

[John T Smith]

MP4 is a wrapper, what is inside YOUR wrapper - Exactly what is INSIDE the video you are editing?
Report back with the codec details of your file, use the program below
Free program to get file information for PC/Mac http://mediaarea.net/en/MediaInfo/Download
- a MediaInfo tutorial https://youtu.be/Ivy9ckSX1M0
- when you analyze your file in MediaInfo and post a screen shot in the forum, do so in TREE view
- post your information IN your message, not as an attachment that someone would have to download

Post the information for a file that works, and for one that doesn't work

[b1a1wilson]

Thank you for the guidance given. The following is the information that you recommended. If it is easier to read, I can copy and paste the text view information.

Organizer does not recognize this file.

 

Organizer does recognize this file.

[John T Smith]

2 things

1 - Variable Frame Rate video does not work for editing, only for playback outside of Premiere Elements

use https://handbrake.fr/ open source transcoder/converter to convert to Constant Frame Rate

https://www.youtube.com/watch?v=xlvxgVREX-Y Handbrake file converter

2 - I have no idea what codec hvc1 means... which may only mean that I have never seen it before

[b1a1wilson]

Thank you.

I will work this furthe, but for now I solved my problem by loading each file, one at a time, in PowerDirector365 and again exporting each. After that, Organizer recognizing the file.

I did notice the frame rate is listed as a fixed value under "General" and as variable under "Video". It appears that way in both the files recognized by Organizer and those that were not. Also, I have used those files in PowerDirector. I have loaded them into a project in Premiere Elements, but I have not attempted to edit them. I'll take your word for it that I need to convert them to a fixed rate before doing more. 

I've read about the variable frame rate, but I need to go back and find that material. Seems that I rused through it and missed something important.

Again, thank you for taking the time to help me. 

I'll take your word for it that those files can't be