Supported GPU NVIDIA RTX2060 has become unsupported

Report · Jul 08, 2023

Some time ago I posted 11959147 about use of a GPU in rendering in PRE. So imagine my alarm when everything slowed down. Upon examination I find the that in the exact same system (with NVIDIA RTX2060) and same version of PRE2021 it is now saying my GPU is unsupported!

The RTX2060 is on the list of supported GPUs (I built the whole system for this reason) so it is rather annoying to find it has now stopped being used! I think the only thing that can have changed is that I have the latest GPU drivers (536.40 at time of writing) which of course we are always told to do! Anyone know why my three-year old system is already obsolete??

(I tried removing everything NVIDIA-related and re-installing. One possible clue is that on the 3D settings of the NVIDIA control panel it knows about Photoshop Elements but not Premiere Elememts? I manually added it but it made no difference)

Report · Jul 08, 2023

I ran GPUSniffer and got (seems like there is a CUDA device there):

GPUSniffer testing 254
Initializing GPU Tech:
Try CUDA: 1
Try OpenCL: 1
Try Metal: 1
Try Vulkan: 1
KernelLoadAction: 0
UseOpenGLContext: 0000000000000000
UseDeviceContext: 0000000000000000
UseD3D11Context: 0000000000000000
CUDA system device count: 1
Found CUDA device index: 0 Name: NVIDIA GeForce RTX 2060
No capability restrictions detected - adding device to list
OpenCL system device count: 1
Found OpenCL device Name: NVIDIA GeForce RTX 2060 supportsSSG: 0
Skipping nVidia OpenCL device
Finished gpu initialization in 0 ms

--- OpenGL Info ---
Vendor: NVIDIA Corporation
Renderer: NVIDIA GeForce RTX 2060/PCIe/SSE2
OpenGL Version: 2.1.2 NVIDIA 536.40 536.40
GLSL Version: 1.20 NVIDIA via Cg compiler
Monitors: 1
Monitor 0 properties -
Size: (0, 0, 2560, 1440)
Max texture size: 32768
Supports non-power of two: 1
Shaders 444: 1
Shaders 422: 1
Shaders 420: 1

--- GPU Computation Info ---
Found 1 devices supporting GPU computation.
CUDA Device 0 -
Name: NVIDIA GeForce RTX 2060
Vendor: NVIDIA
Capability: 7.5
Driver: 12.2
Total Video Memory: 6143MB

Report · Jul 08, 2023

Go into the root of Elements

C:\ProgramData\Adobe\Premiere Elements\19.0\Online\Hw Acc Render\All_Lang\HW\Files\allowlisted_cards.txt

add the card to the text file exactly as shown below:

NVIDIA#NVIDIA GeForce RTX 2060#

version numbers:
2023 = 21.0
2022 = 20.0
2021 - 19.0

Report · Jul 10, 2023

Yep - that worked. Many thanks for quick reply!