The Importer reported a generic error

[RESAMPSONJR]

I recently installed Adobe PE, version 12, on a new windows PC, windows 10.  When trying to recover existing music to an existing project or add new music to a new project, I am receiving a new error message:  The importer reported a generic error.

The music files attempting to be added have already been added/used/fully functional in other projects on the prior PC.  Checked for this error and just installed new updates as recommended, however the error persists.  Please advise

[Steve Grisetti · Accepted solution]

Is your music from iTunes?

iTunes has copy protection built into much of its music that will prevent you from using it in video projects. Attempting to will throw up a generic error.

[RESAMPSONJR]

Yes, it is from an iTunes library.  However it was able to be imported from iTunes and used earlier,

same file/same format/same storage location.  I don't understand how the same music file could

be added previously, and is still referenced in existing projects, now cannot be added or the link

re-established.  Is this an upgrade/change to iTunes?

[Steve Grisetti]

I have no idea why it worked before. It's possible that some songs have a more strict copy protection than others.

All I know is that iTunes music is notorious for this.

Music from Amazon or other sources should not be a problem -- although, as I say in my books, you'll get the best performance if your music is in the WAV format rather than MP3.

[randyr97054515]

Hello,

I have Adobe elements 14 on windows 10. I have been receiving the error message, "The importer reported a generic error," when trying to insert music in my video. I have tried several different songs from iTunes and from other programs with no luck. Including some songs that I have already tried with success in the past on adobe elements 14. How do I fix this?

[Steve Grisetti]

Have you tried converting your music files to WAV files using the free download Audacity?