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Unable to activate serial number on second device

New Here ,
Aug 25, 2021 Aug 25, 2021

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I have recently purchased a new device, a mac device, and I am trying to activate my serial nnumber to use the program on a second device. My first device was a windows, I don't know if this is what is causing the issue. But either way, It tells me that I have an Invalid code. Customer support has told me that I already have the serial number activated on 2 devices, even though I only recently bought a second device. Also, when looking in my account, it tells me that I have no devices activated. I want some kind of resolution without having to delete and deactivate the one and only device that is working. 

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Community Expert ,
Aug 26, 2021 Aug 26, 2021

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If you bought the boxed version of the program, you received a serial number for both the Mac and the Windows version of the program.

 

If you bought the download version of the program, you received either a Mac or Windows activation number. This number will not activate both the Mac and Windows versions.

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