Unable to import videos

[keithm36025368]

Hello I am unable to add videos or images into premiere elements 2018 without it crashing.

the crash information is as follows

Problem signature:

  Problem Event Name: APPCRASH

  Application Name: PremiereElementsEditor.exe

  Application Version: 16.0.0.0

  Application Timestamp: 59aad286

  Fault Module Name: ImageRenderer.dll

  Fault Module Version: 11.1.0.0

  Fault Module Timestamp: 59aac083

  Exception Code: c000001d

  Exception Offset: 00000000001e2bd0

  OS Version: 6.1.7601.2.1.0.256.1

  Locale ID: 1033

  Additional Information 1: 90e4

  Additional Information 2: 90e48e27c4f82019f62a47af90f8960a

  Additional Information 3: 8e72

  Additional Information 4: 8e7247f8d36bc3d86f528414bb988628

I have tried uninstalling it and reinstalling it but it does the same thing.

it happens with both new and existing projects.

Does anyone happen to know how to fix this?

--- Edit ---

Looks like Photoshop opens but the organizer is crashing now too.

tried to repair the organizer database but that did not help.

[Bill Sprague · Accepted solution]

Can you try this:  Launch issues on Windows 10

[keithm36025368]

Excellent i repairs the "Visual C++ Redistributable for Visual Studio 2012 Update 4" and that looks to have fixed the issue i was having. Thank You whsprague

[Bill Sprague]

Good news!  Thanks for posting your results.