Unable to validate serial numbers in Premiere and Photoshop elements 15

Report · Jun 26, 2017

Hi

I'm trying to validate the serial numbers of premiere and photoshop elements 15 I've bought in the begining of this month, to update Elements 12. In spite of those seral numbers are registered in my Adobe products list I'm unable to sign in and validade the numbers and consequently to open and use the software. I'm only allowed to work with Photoshop Organizer, not with the Editors. The reason is because "I have no internet connection" what obviously is not true, once I could drawdown both programs and I'm writing this text in the site.

This problem exists from the the first moments to try to register the software after drawdown, and now I see that seven days without register it is blocked!!!

What can I do to solve this and beguin working???

Thanks for any help.

Vitorino

Report · Jun 26, 2017

Perhaps you can try a "chat" session with Adobe at https://helpx.adobe.com/contact.html?step=PRE

Report · Oct 01, 2017

I have same issue.

I bought photoshop and premiere elements 15 in Jun. I am able to install and validate and using photoshop elements 15 since then.

Now I decide to start using PRE 15. So I install it, but it does not allow me to activiate it, not able to sign in due to not able to connect to internet. Which is definitely not true.

The photoshop E 15 is still running. I can see the Help that I am still signing in, with "Sind Out" option.

I try to sign out from PE15, but it fails as well, saying the same thing "Unable to connect to internet".

So now I have Photoshop Element 15 signed in, not able to sign out, PRE 15 not able to validate and sign in.

WHAT'S WRONG ?!

Report · Oct 01, 2017

Did you follow Bill's advice, above?

Report · Nov 26, 2017

Did you get any solution? any help from adobe?

I got the adobe Photoshop from DELL as digital delivery, this was running ok for almost two months but suddenly the application stopped to work giving the messages of "NO INTERNET CONNECTION" when there is or "UNABLE TO VALIDATE SERIAL NUMBER".

I'm trying to report the issue to adobe but I haven't get luck.

Kelly