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vidéo blanche

New Here ,
Aug 20, 2023 Aug 20, 2023

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Bonjour,

Quand j'importe une vidéo mp4 issue de drone dji, l'aperçu est blanc, tout blanc, il n'y a aucune image ... impossible de travailler dessus, je suis perdue je ne sais pas quoi faire. J'ai découvert ce problème sur élement 2022, j'ai acheté 2023 et même problème .... les photos s'ouvrent, les vidéos en provenance de mon tel s'ouvrent aussi ...

Merci d'avance pour votre aide

Nathalie

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Crash

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correct answers 1 Correct answer

Community Expert , Aug 20, 2023 Aug 20, 2023

First, what Steve said

Free program to get file information for PC/Mac http://mediaarea.net/en/MediaInfo/Download
- a MediaInfo tutorial https://youtu.be/Ivy9ckSX1M0
- when you analyze your file in MediaInfo and post a screen shot in the forum, do so in TREE view
- post your information IN your message, not as an attachment that someone would have to download

 

Second

Do not count on Windows to be fully up to date when it comes to device drivers
Go to the vendor site to be sure you have an updated d

...

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Community Expert ,
Aug 20, 2023 Aug 20, 2023

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It's quite likely the footage is in a format or frame rate Premiere Elements can't work with.

 

Open your video in the free download MediaInfo. In MediaInfo, set View to Text and then copy this report and paste it to this forum. With this detailed information we'll be better able to advise you.

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Community Expert ,
Aug 20, 2023 Aug 20, 2023

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First, what Steve said

Free program to get file information for PC/Mac http://mediaarea.net/en/MediaInfo/Download
- a MediaInfo tutorial https://youtu.be/Ivy9ckSX1M0
- when you analyze your file in MediaInfo and post a screen shot in the forum, do so in TREE view
- post your information IN your message, not as an attachment that someone would have to download

 

Second

Do not count on Windows to be fully up to date when it comes to device drivers
Go to the vendor site to be sure you have an updated driver for your graphic adapter
.
nVidia Driver Downloads https://www.nvidia.com/Download/index.aspx?lang=en-us
-for all Adobe programs use the STUDIO driver, not the GAMING driver
-To achieve the highest level of reliability, Studio Drivers undergo extensive
-testing against multi-app creator workflows and multiple revisions of the top
-creative applications from Adobe to Autodesk and beyond
.
If you have a laptop you MAY also need to check for a laptop specific nVidia driver
-SOME laptops require an approved driver from the laptop company, not nVidia
.
AMD/ATI Driver https://www.amd.com/en/support
.
Intel https://downloadcenter.intel.com/product/211969/Intel-HD-Graphics-Family
https://www.askwoody.com/newsletter/free-edition-working-with-the-intel-driver-support-assistant/

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New Here ,
Aug 20, 2023 Aug 20, 2023

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Thank you very much for your help ! with the new pilot AMD it works !!!!

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Community Expert ,
Aug 20, 2023 Aug 20, 2023

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Please mark my answer as correct so other users will see

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New Here ,
Aug 20, 2023 Aug 20, 2023

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It's the positive vote ? How should I mark your ans er is correct ? I'm novice on this forum ... 

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Community Expert ,
Aug 20, 2023 Aug 20, 2023

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Someone did... do you see the CORRECT ANSWER option at the bottom of the message?

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New Here ,
Aug 20, 2023 Aug 20, 2023

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I  found it after my message. Thank you Again 

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