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What is Adobe Support Advisor?

davidl23747360
Explorer ,
Jul 15, 2017 Jul 15, 2017

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I get a message from Adobe:  "Installer failed to initialize.  Please, download Adobe  Support Advisor to detect the problem."  I have the choice to Quit or

to Get Adobe Support Advisor.  I click Get...   And I am sent a page with lots of places to go that do not seem relevant.  Tried to navigate the page and found no Adobe Support Advisor.  

Your ideas will be valued.

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Error or problem

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correct answers 1 Correct answer

Steve Grisetti Community Expert
Community Expert , Jul 15, 2017 Jul 15, 2017

It's a reference to a program that doesn't exist any more.

The solution (assuming you're on Windows 10) is to open Windows Explorer and set it to Show All Files. Then go to C:/ProgramData/Adobe and delete or rename the OOBE folder. Then your installer should work.

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sonomaeco
New Here ,
May 09, 2021 May 09, 2021

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In Response To Peru Bob

I have that problem as well -- CS 6 installs on a Macbook Pro 2018, Mac OS 10.14.6, using the link above, but the programs don't open. 

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Steve Grisetti Community Expert
Community Expert ,
May 10, 2021 May 10, 2021

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In Response To sonomaeco

So, is your question related to Premiere Elements? You've posted it to the Premiere Elements forum.

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