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What is Adobe Support Advisor?

Explorer ,
Jul 15, 2017 Jul 15, 2017

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I get a message from Adobe:  "Installer failed to initialize.  Please, download Adobe  Support Advisor to detect the problem."  I have the choice to Quit or

to Get Adobe Support Advisor.  I click Get...   And I am sent a page with lots of places to go that do not seem relevant.  Tried to navigate the page and found no Adobe Support Advisor.  

Your ideas will be valued.

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correct answers 1 Correct answer

Community Expert , Jul 15, 2017 Jul 15, 2017

It's a reference to a program that doesn't exist any more.

The solution (assuming you're on Windows 10) is to open Windows Explorer and set it to Show All Files. Then go to C:/ProgramData/Adobe and delete or rename the OOBE folder. Then your installer should work.

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Community Expert ,
Jul 15, 2017 Jul 15, 2017

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It's a reference to a program that doesn't exist any more.

The solution (assuming you're on Windows 10) is to open Windows Explorer and set it to Show All Files. Then go to C:/ProgramData/Adobe and delete or rename the OOBE folder. Then your installer should work.

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Community Beginner ,
Aug 26, 2017 Aug 26, 2017

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hello,

what about mac?

I just go the last mac pro and I want to re-install my Design CS6 on it but I get this message as well after downloading the file to install it.

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New Here ,
Sep 17, 2017 Sep 17, 2017

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I'm having the same issue. were u able to fix the issue?

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New Here ,
Aug 31, 2018 Aug 31, 2018

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Mac solution posted aug 30 on this thread found below

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New Here ,
Feb 06, 2020 Feb 06, 2020

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What thread? I'm not finding it. Please help. I paid for this software and I'd like to use in on my new computer.

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New Here ,
Feb 06, 2020 Feb 06, 2020

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By the way, I have Mohave (10.14.6).

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New Here ,
Sep 23, 2018 Sep 23, 2018

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I'm getting this error in Windows 10, but there is no OOBE folder.  Any other ideas?

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New Here ,
Sep 24, 2018 Sep 24, 2018

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I just stumbled upon this string as I have the same issue, but have Windows 7.  I went to explorer, C:\Program files (x86) and typed in OOBE in the search window on the  upper right.  Two folders appeared and I deleted them both.  Appeared to have fixed the problem.  If you don't have the X86 folder, there might be another Program files folder to search in.  Good luck.

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Explorer ,
Sep 25, 2018 Sep 25, 2018

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I have the same problem.

Lots of OOBE files with an extension of zdct but no folder.

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New Here ,
Sep 25, 2018 Sep 25, 2018

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Same. I can't find how to "Show all files" before searching ...

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New Here ,
Oct 23, 2018 Oct 23, 2018

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It works, thanks

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New Here ,
Jun 18, 2019 Jun 18, 2019

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I already did that but it still doesnt work

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New Here ,
Nov 23, 2021 Nov 23, 2021

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Thanks a lot, your solution worked for me. i found the OOBE folder in programe files 86 and not in program data nor program files. i used the search tool and found one folder named OOBE amoung a lot of files named OOBE.....i then deleted and iam now able to install. thanks a lot. you are a life saver.

 

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Community Expert ,
Sep 17, 2017 Sep 17, 2017

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Have you tried my suggestion?

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New Here ,
May 21, 2023 May 21, 2023

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I need help getting my bank card to not be charged for an account I do not have and and be charged for. Theaccount that I am being charged for does not igsist.

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Community Expert ,
May 22, 2023 May 22, 2023

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LATEST
quote

I need help getting my bank card to not be charged for an account I do not have and and be charged for. Theaccount that I am being charged for does not igsist.


By @Dallas299876788rgo

It is not likely Adobe is charging you.  It is more likely that you've been "attacked" or spammed by someone pretending to be Adobe.  Get to your bank, get help and do it quickly.  

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New Here ,
Oct 15, 2017 Oct 15, 2017

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New Here ,
Jan 19, 2018 Jan 19, 2018

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I have the same problem but I'm running windows 7 using adobe lightroom 6 disk version. Please help. Thank you. John H.

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New Here ,
Aug 30, 2018 Aug 30, 2018

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Hi, I have the same problem. The vid in the comments says find a folder called "CAP" - I don't have that on my MacBook Pro OSX running 10.13.6 High Sierra. I did rename OOBE folder and I'm still getting the same error. A little help? I work for a non-profit that can't afford to upgrade to Adobe CC so we're stuck on CS6 but I can't seem to get my freshly downlaoded copy installed.

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New Here ,
Aug 30, 2018 Aug 30, 2018

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Never-mind, on SIERRA only, the solution is here:

Installing Creative Suite on macOS 10.12 (Sierra)

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New Here ,
Aug 31, 2018 Aug 31, 2018

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this is exactly what i needed thanks!

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New Here ,
Feb 06, 2020 Feb 06, 2020

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I have a new Mac computer running Mohave (10.14.6) and I'm told that my Design Standard CS 6 (which I purchased the year before Abobe went to subscriptions) should work on Mohave. I'm running into the same problem everyone is describing. I followed your instructions for Sierra and got all the way to "sign in required" to complete the installation. However, when I click to sign in, I get the rolling ball. I've gotten this far twice. The last time I let it roll for two hours. Obhviously, no amount of time is going to get it to connect so that I can sign in. Any suggestions?

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New Here ,
Mar 13, 2019 Mar 13, 2019

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Still not working on Mac, did all advise here HELP

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Community Expert ,
Mar 13, 2019 Mar 13, 2019

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What operating system?

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