What is Adobe Support Advisor?

[davidl23747360]

I get a message from Adobe:  "Installer failed to initialize.  Please, download Adobe  Support Advisor to detect the problem."  I have the choice to Quit or

to Get Adobe Support Advisor.  I click Get...   And I am sent a page with lots of places to go that do not seem relevant.  Tried to navigate the page and found no Adobe Support Advisor.  

Your ideas will be valued.

[Steve Grisetti · Accepted solution]

It's a reference to a program that doesn't exist any more.

The solution (assuming you're on Windows 10) is to open Windows Explorer and set it to Show All Files. Then go to C:/ProgramData/Adobe and delete or rename the OOBE folder. Then your installer should work.

[clémencem41657311]

hello,

what about mac?

I just go the last mac pro and I want to re-install my Design CS6 on it but I get this message as well after downloading the file to install it.

[therealchrisrizzy]

I'm having the same issue. were u able to fix the issue?

[jpokoraw1]

Mac solution posted aug 30 on this thread found below

[Shinny2]

What thread? I'm not finding it. Please help. I paid for this software and I'd like to use in on my new computer.

[Shinny2]

By the way, I have Mohave (10.14.6).

[michellec14692240]

I'm getting this error in Windows 10, but there is no OOBE folder.  Any other ideas?

[JAbreu8]

I just stumbled upon this string as I have the same issue, but have Windows 7.  I went to explorer, C:\Program files (x86) and typed in OOBE in the search window on the  upper right.  Two folders appeared and I deleted them both.  Appeared to have fixed the problem.  If you don't have the X86 folder, there might be another Program files folder to search in.  Good luck.

[joanc30263381]

I have the same problem.

Lots of OOBE files with an extension of zdct but no folder.

[annec27374237]

Same. I can't find how to "Show all files" before searching ...

[kokilarajpasupathinathan]

It works, thanks

[maryama79436279]

I already did that but it still doesnt work

[Louis21845365m40f]

Thanks a lot, your solution worked for me. i found the OOBE folder in programe files 86 and not in program data nor program files. i used the search tool and found one folder named OOBE amoung a lot of files named OOBE.....i then deleted and iam now able to install. thanks a lot. you are a life saver.

[Steve Grisetti]

Have you tried my suggestion?

[Dallas299876788rgo]

I need help getting my bank card to not be charged for an account I do not have and and be charged for. Theaccount that I am being charged for does not igsist.

[Bill Sprague]

I need help getting my bank card to not be charged for an account I do not have and and be charged for. Theaccount that I am being charged for does not igsist.

By @Dallas299876788rgo

It is not likely Adobe is charging you.  It is more likely that you've been "attacked" or spammed by someone pretending to be Adobe.  Get to your bank, get help and do it quickly.  

[ehallett]

Installer failed to initialize On Mac Problem Fixed - YouTube

[johnh51493102]

I have the same problem but I'm running windows 7 using adobe lightroom 6 disk version. Please help. Thank you. John H.

[vikkiw22909415]

Hi, I have the same problem. The vid in the comments says find a folder called "CAP" - I don't have that on my MacBook Pro OSX running 10.13.6 High Sierra. I did rename OOBE folder and I'm still getting the same error. A little help? I work for a non-profit that can't afford to upgrade to Adobe CC so we're stuck on CS6 but I can't seem to get my freshly downlaoded copy installed.

[vikkiw22909415]

Never-mind, on SIERRA only, the solution is here:

Installing Creative Suite on macOS 10.12 (Sierra)

[jpokoraw1]

this is exactly what i needed thanks!

[Shinny2]

I have a new Mac computer running Mohave (10.14.6) and I'm told that my Design Standard CS 6 (which I purchased the year before Abobe went to subscriptions) should work on Mohave. I'm running into the same problem everyone is describing. I followed your instructions for Sierra and got all the way to "sign in required" to complete the installation. However, when I click to sign in, I get the rolling ball. I've gotten this far twice. The last time I let it roll for two hours. Obhviously, no amount of time is going to get it to connect so that I can sign in. Any suggestions?

[AmorousEntropy]

Still not working on Mac, did all advise here HELP

[Peru Bob]

What operating system?