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Why is elements playing my clips with a green smeary cast?

New Here ,
Oct 14, 2021 Oct 14, 2021

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Ive just upgraded from a trial version of elements 2019 to buying the 2022 version

the trial was fine but now all clips play with a strange green cast and smearing see screen shot below.

as you see the thumbnails look ok just the playback windows

I uninstalled and reinstalled the app with no effect.

I am running a win 10, HP laptop about 3 years old

 

What is the problem???

 

20211014_192342.jpg

 

 

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Community Expert ,
Oct 14, 2021 Oct 14, 2021

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Do not count on Windows to be fully up to date when it comes to device drivers
Go to the vendor site to be sure you have an updated driver for your graphic adapter
nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us
-for Premiere Pro (and MAYBE Premiere Elements) use the STUDIO driver, not the GAMING driver
-such as (this MAY not be the latest) https://www.nvidia.in/Download/driverResults.aspx/177929/en-in
If you have a laptop you MAY also need to check for a laptop specific nVidia driver
ATI Driver https://www.amd.com/en/support
Intel https://downloadcenter.intel.com/product/211969/Intel-HD-Graphics-Family
There are also intermittent reports that the newest driver is not always the best driver due to driver bugs or compatibility issues, so you MAY need to try an earlier driver version

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