103 error unable to install Premiere Elements 2020

New Here ,
Apr 04, 2021 Apr 04, 2021

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I have downloaded multiple times.  As soon as i run the install i get the above error

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Adobe Community Professional ,
Apr 05, 2021 Apr 05, 2021

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Did you extract the Zip files from your download before attempting to install or did you try to install from within the Zip file?

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New Here ,
Apr 05, 2021 Apr 05, 2021

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files were extracted to a new folder  

 

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Adobe Community Professional ,
Apr 05, 2021 Apr 05, 2021

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Earlier posts suggest downloads from the wrong place can cause trouble.  Did you download it from here?

 

https://helpx.adobe.com/download-install/kb/premiere-elements-downloads.html?promoid=D4P81Y6G&mv=oth...

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New Here ,
Apr 05, 2021 Apr 05, 2021

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Thank you   I did download from this location.   I have sent a help request to adobe.  Ariana

 

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Adobe Employee ,
Apr 06, 2021 Apr 06, 2021

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Hi Cheryl,

Sorry about the trouble. I appreciate the experts helping out on the issue. It seems like we'll need to get more information.

Could you share the logs with us using the log collector tool? https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

 

We'll need to take a look at it to troubleshoot further.

 

Regards,

Shivangi

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