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2020 is crashing every time I pull an mp4 from a GoPro onto the timeline

New Here ,
Apr 20, 2020

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Hello, all.

 

I have Premiere Elements 2020, and I'm working on a project where content came from two different cameras, a Sony and a GoPro.   All native files were uploaded to sharepoint, where I downloaded them all as mp4s and then added the content to the projects.   I can add the files from the Sony cam onto the timeline no problem, but the files from the GoPro (Hero5 Black, if it matters) crash the program every time I drag the files onto the timeline.   When I drag the files onto the timeline, sometimes before it crashes/closes it doubles up the image in the video (like a side by side within the viewer) and the image fragments seperates all the colors in the lower third of the screen (see attached screengrabs).  When I try to play, it crashes and closes.  I'm working with all the video files on an external hard drive, if it  matters.  It has me at a full stop. 

 

I'm on a newer Lenovo Yoga C940, Windows 10, 1 TB of SSD, 16g RAM, etc, all updated. All the video files play normally in Windows Movies and TV and QuickTime.

 

Thanks for any help.

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2020 is crashing every time I pull an mp4 from a GoPro onto the timeline

New Here ,
Apr 20, 2020

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Hello, all.

 

I have Premiere Elements 2020, and I'm working on a project where content came from two different cameras, a Sony and a GoPro.   All native files were uploaded to sharepoint, where I downloaded them all as mp4s and then added the content to the projects.   I can add the files from the Sony cam onto the timeline no problem, but the files from the GoPro (Hero5 Black, if it matters) crash the program every time I drag the files onto the timeline.   When I drag the files onto the timeline, sometimes before it crashes/closes it doubles up the image in the video (like a side by side within the viewer) and the image fragments seperates all the colors in the lower third of the screen (see attached screengrabs).  When I try to play, it crashes and closes.  I'm working with all the video files on an external hard drive, if it  matters.  It has me at a full stop. 

 

I'm on a newer Lenovo Yoga C940, Windows 10, 1 TB of SSD, 16g RAM, etc, all updated. All the video files play normally in Windows Movies and TV and QuickTime.

 

Thanks for any help.

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Apr 20, 2020 0
Adobe Community Professional ,
Apr 21, 2020

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Open one of your GoPro videos in the free download MediaInfo. In MediaInfo, set View to Text and then copy that text and paste it to this forum. Once we know the specs of your GoPro video we'll better be able to advise you.

 

One note: You say you downloaded your video from Sharepoint as MP4s. Did Sharepoint convert the videos in any way? Why are you not working with the video directly from your device?

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Apr 21, 2020 0
New Here ,
Apr 21, 2020

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Here we go...interestingly, the file crashes MediaInfo, too, if I open MediaInfo first, and then open the file once MediaInfo has loaded.   If I right click on the file and open with MediaInfo, I get the info below.   Thanks for the help.

 

 

General
Complete name : D:\128-202\102A_WK48\NMBAT_T-128-202-25_STE_128_SUBJ_202_ADM_NLF_VST_W48_19_FEB_2020_13-42_EN_PT_29_OF_29_342_114610176_.mp4
Format : MPEG-4
Format profile : Base Media / Version 1
Codec ID : mp41 (mp41)
File size : 109 MiB
Duration : 5 min 42 s
Overall bit rate mode : Variable
Overall bit rate : 2 678 kb/s
Encoded date : UTC 2020-02-19 13:42:53
Tagged date : UTC 2020-02-19 13:42:53
AMBA : x

Video
ID : 1
Format : AVC
Format/Info : Advanced Video Codec
Format profile : Main@L3.1
Format settings : CABAC / 1 Ref Frames
Format settings, CABAC : Yes
Format settings, Reference frames : 1 frame
Format settings, GOP : M=1, N=8
Codec ID : avc1
Codec ID/Info : Advanced Video Coding
Duration : 5 min 42 s
Bit rate mode : Variable
Bit rate : 2 500 kb/s
Width : 854 pixels
Original width : 864 pixels
Height : 480 pixels
Display aspect ratio : 16:9
Frame rate mode : Constant
Frame rate : 29.970 (30000/1001) FPS
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Progressive
Bits/(Pixel*Frame) : 0.203
Stream size : 102 MiB (93%)
Title : GoPro AVC
Language : English
Encoded date : UTC 2020-02-19 13:42:53
Tagged date : UTC 2020-02-19 13:42:53
Color range : Limited
colour_range_Original : Full
Color primaries : BT.709
Transfer characteristics : BT.709
Matrix coefficients : BT.709
Codec configuration box : avcC

Audio
ID : 2
Format : AAC LC
Format/Info : Advanced Audio Codec Low Complexity
Codec ID : mp4a-40-2
Duration : 5 min 42 s
Bit rate mode : Constant
Bit rate : 128 kb/s
Channel(s) : 2 channels
Channel layout : L R
Sampling rate : 48.0 kHz
Frame rate : 46.875 FPS (1024 SPF)
Compression mode : Lossy
Stream size : 5.22 MiB (5%)
Title : GoPro AAC
Language : English
Encoded date : UTC 2020-02-19 13:42:53
Tagged date : UTC 2020-02-19 13:42:53

Other #1
ID : 3
Type : Time code
Format : QuickTime TC
Duration : 5 min 42 s
Bit rate mode : Constant
Frame rate : 29.970 (30000/1001) FPS
Time code of first frame : 14:10:25:14
Time code, striped : Yes
Title : GoPro TCD
Language : English
Encoded date : UTC 2020-02-19 13:42:53
Tagged date : UTC 2020-02-19 13:42:53

Other #2
Type : meta
Duration : 5 min 41 s
Bit rate mode : Variable

Other #3
Type : meta
Bit rate mode : Variable
mdhd_Duration : 342309

 

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Apr 21, 2020 0
Adobe Community Professional ,
Apr 21, 2020

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Could you embed your screenshots instead of providing a downloadlink we rather not use.afbeelding.png

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Apr 21, 2020 0
New Here ,
Apr 21, 2020

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Annotation 2020-04-20 175511.pngAnnotation 2020-04-20 180818.jpg

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Apr 21, 2020 0
Adobe Community Professional ,
Apr 21, 2020

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Might want to rename your files: they have rediculous long names.

Start with one and import.

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Apr 21, 2020 0
New Here ,
Apr 21, 2020

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yeah, the names are crazy long.  I wondered about file paths being to long, but that's not it either.  The other file names are just as long, and they work, but I copied and renamed a couple of them to see, and their renamed copies do the same thing...crash both APE2020 and mediainfo.

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Apr 21, 2020 0
New Here ,
Apr 21, 2020

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Figured it out.   The videographer created the mp4s from the .lrv files in the GoPro.   Once I used a converter to get away from the lowres files and got above 720, they started playing on the timeline just fine.   Surprised that can crash these editors, but still, good to know.

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Apr 21, 2020 0
Adobe Community Professional ,
Apr 21, 2020

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"LRV files are low-resolution video files used by GoPros as video previews. ... [they] are used by the GoPro mobile apps. "

 

They aren't video files.  The are special purpose preview files.   Premiere Elements is not aimed to be a universal video file editor.  It is a specifically targeted at editing files from common consumer grade cameras.  

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Apr 21, 2020 0