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Add Media Failure Bug?

New Here ,
Jan 23, 2019

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Every time I try to add my media from my GoPro footage I get more than one video failing with a "generic error". My latest footage is 15 files, set to 25 frame rate, 1080p (as I thought it may help), and 11 of them have failed to import. Four of them have been added but AFAIK they are the same standard .mp4 format?!

All the files are playable on other software and the only way I seem to get round this is by opening it i the GoPro editor and saving it as a clip/new .mp4 file. This is making this software pretty useless to use as I am now sitting for hours every time I want to use a file, waiting for it to save as a new .mp4

Have Adobe acknowledged this as a bug or software problem?

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Add Media Failure Bug?

New Here ,
Jan 23, 2019

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Every time I try to add my media from my GoPro footage I get more than one video failing with a "generic error". My latest footage is 15 files, set to 25 frame rate, 1080p (as I thought it may help), and 11 of them have failed to import. Four of them have been added but AFAIK they are the same standard .mp4 format?!

All the files are playable on other software and the only way I seem to get round this is by opening it i the GoPro editor and saving it as a clip/new .mp4 file. This is making this software pretty useless to use as I am now sitting for hours every time I want to use a file, waiting for it to save as a new .mp4

Have Adobe acknowledged this as a bug or software problem?

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Jan 23, 2019 0
Adobe Community Professional ,
Jan 23, 2019

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It could be that there's a codec issue -- particularly if the file uses an  H.265 codec.

Open the video in the free download MediaInfo. In MediaInfo, set View to Text and then copy and paste the report it generates to this forum. Once we see what this file is made of we'll be better able to tell what's going on.

It's also helpful to know which version of the program you're using on what operating system.

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Jan 23, 2019 1
New Here ,
Jan 23, 2019

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Ok, so here is the info from a failed mp4 file (Windows 10 Pro 64-bit, Adobe Premiere Elements 15):

Complete name                            : D:\RAW\FTD and Monkey\GH010094.MP4

Format                                   : MPEG-4

Format profile                           : Base Media / Version 1

Codec ID                                 : mp41 (mp41)

File size                                : 1.02 GiB

Duration                                 : 4 min 49 s

Overall bit rate mode                    : Variable

Overall bit rate                         : 30.3 Mb/s

Encoded date                             : UTC 2019-01-21 11:35:08

Tagged date                              : UTC 2019-01-21 11:35:08

Video

ID                                       : 1

Format                                   : AVC

Format/Info                              : Advanced Video Codec

Format profile                           : High@L4.2

Format settings                          : CABAC / 2 Ref Frames

Format settings, CABAC                   : Yes

Format settings, RefFrames               : 2 frames

Format settings, GOP                     : M=1, N=13

Codec ID                                 : avc1

Codec ID/Info                            : Advanced Video Coding

Duration                                 : 4 min 49 s

Bit rate mode                            : Variable

Bit rate                                 : 30.0 Mb/s

Width                                    : 1 920 pixels

Height                                   : 1 080 pixels

Display aspect ratio                     : 16:9

Rotation                                 : 180°

Frame rate mode                          : Constant

Frame rate                               : 25.000 FPS

Color space                              : YUV

Chroma subsampling                       : 4:2:0

Bit depth                                : 8 bits

Scan type                                : Progressive

Bits/(Pixel*Frame)                       : 0.579

Stream size                              : 1.01 GiB (99%)

Title                                    : GoPro AVC 

Language                                 : English

Encoded date                             : UTC 2019-01-21 11:35:08

Tagged date                              : UTC 2019-01-21 11:35:08

Color range                              : Full

Color primaries                          : BT.709

Transfer characteristics                 : BT.709

Matrix coefficients                      : BT.709

Codec configuration box                  : avcC

Audio

ID                                       : 2

Format                                   : AAC LC

Format/Info                              : Advanced Audio Codec Low Complexity

Codec ID                                 : mp4a-40-2

Duration                                 : 4 min 49 s

Bit rate mode                            : Constant

Bit rate                                 : 192 kb/s

Nominal bit rate                         : 48.0 kb/s

Channel(s)                               : 2 channels

Channel layout                           : L R

Sampling rate                            : 48.0 kHz

Frame rate                               : 46.875 FPS (1024 SPF)

Compression mode                         : Lossy

Stream size                              : 6.53 MiB (1%)

Title                                    : GoPro AAC 

Language                                 : English

Encoded date                             : UTC 2019-01-21 11:35:08

Tagged date                              : UTC 2019-01-21 11:35:08

Other #1

ID                                       : 3

Type                                     : Time code

Format                                   : QuickTime TC

Duration                                 : 4 min 49 s

Time code of first frame                 : 11:35:08:22

Time code, striped                       : Yes

Title                                    : GoPro TCD 

Language                                 : English

Encoded date                             : UTC 2019-01-21 11:35:08

Tagged date                              : UTC 2019-01-21 11:35:08

Bit rate mode                            : CBR

Other #2

Type                                     : meta

Duration                                 : 4 min 48 s

Bit rate mode                            : VBR

Other #3

Type                                     : meta

mdhd_Duration                            : 289240

Bit rate mode                            : VBR

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Jan 23, 2019 0
New Here ,
Jan 23, 2019

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This is video that Elements successfully added as media (same GoPro, same settings):

Complete name                            : D:\RAW\FTD and Monkey\GH010092.MP4

Format                                   : MPEG-4

Format profile                           : Base Media / Version 1

Codec ID                                 : mp41 (mp41)

File size                                : 296 MiB

Duration                                 : 1 min 22 s

Overall bit rate mode                    : Variable

Overall bit rate                         : 30.3 Mb/s

Encoded date                             : UTC 2019-01-21 11:26:27

Tagged date                              : UTC 2019-01-21 11:26:27

Video

ID                                       : 1

Format                                   : AVC

Format/Info                              : Advanced Video Codec

Format profile                           : High@L4.2

Format settings                          : CABAC / 2 Ref Frames

Format settings, CABAC                   : Yes

Format settings, RefFrames               : 2 frames

Format settings, GOP                     : M=1, N=13

Codec ID                                 : avc1

Codec ID/Info                            : Advanced Video Coding

Duration                                 : 1 min 22 s

Bit rate mode                            : Variable

Bit rate                                 : 30.0 Mb/s

Width                                    : 1 920 pixels

Height                                   : 1 080 pixels

Display aspect ratio                     : 16:9

Frame rate mode                          : Constant

Frame rate                               : 25.000 FPS

Color space                              : YUV

Chroma subsampling                       : 4:2:0

Bit depth                                : 8 bits

Scan type                                : Progressive

Bits/(Pixel*Frame)                       : 0.579

Stream size                              : 294 MiB (99%)

Title                                    : GoPro AVC 

Language                                 : English

Encoded date                             : UTC 2019-01-21 11:26:27

Tagged date                              : UTC 2019-01-21 11:26:27

Color range                              : Full

Color primaries                          : BT.709

Transfer characteristics                 : BT.709

Matrix coefficients                      : BT.709

Codec configuration box                  : avcC

Audio

ID                                       : 2

Format                                   : AAC LC

Format/Info                              : Advanced Audio Codec Low Complexity

Codec ID                                 : mp4a-40-2

Duration                                 : 1 min 22 s

Bit rate mode                            : Constant

Bit rate                                 : 192 kb/s

Nominal bit rate                         : 48.0 kb/s

Channel(s)                               : 2 channels

Channel layout                           : L R

Sampling rate                            : 48.0 kHz

Frame rate                               : 46.875 FPS (1024 SPF)

Compression mode                         : Lossy

Stream size                              : 1.85 MiB (1%)

Title                                    : GoPro AAC 

Language                                 : English

Encoded date                             : UTC 2019-01-21 11:26:27

Tagged date                              : UTC 2019-01-21 11:26:27

Other #1

ID                                       : 3

Type                                     : Time code

Format                                   : QuickTime TC

Duration                                 : 1 min 22 s

Time code of first frame                 : 11:26:27:04

Time code, striped                       : Yes

Title                                    : GoPro TCD 

Language                                 : English

Encoded date                             : UTC 2019-01-21 11:26:27

Tagged date                              : UTC 2019-01-21 11:26:27

Bit rate mode                            : CBR

Other #2

Type                                     : meta

Duration                                 : 1 min 21 s

Bit rate mode                            : VBR

Other #3

Type                                     : meta

mdhd_Duration                            : 82000

Bit rate mode                            : VBR

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Jan 23, 2019 0
Adobe Community Professional ,
Jan 23, 2019

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Your first video shows a rotation of 180 degrees while your second video does not. Why is that?

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Jan 23, 2019 0
Adobe Community Professional ,
Jan 23, 2019

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The failed media has a line I'm not familiar with.  It is "Rotation:  180°".   The successful media does not have that line.  Knowing nothing about GoPros, is that a clue?

Has Adobe acknowledged this as a bug or software problem?  I watch this forum daily and have not seen this before.   Could you post the two clips on DropBox or similar?  Maybe I, or someone else, can figure it out. 

You didn't say what version you are using, but if it is 2019, you can start an online "chat" with Adobe technitions where they can run your computer remotely.  Contact Customer Care

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Jan 23, 2019 0
New Here ,
Jan 23, 2019

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The rotation 180 could be down to GoPro automatically rotating the camera 180 degrees if it is filmed upside down (which you have to do when using as a chest mount).

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Jan 23, 2019 0
New Here ,
Jan 23, 2019

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I've just tried adding media that hasn't been auto-rotated by GoPro and it seems to work. So thi simplies that all media that has been rotated by the GoPro will fail

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Jan 23, 2019 0
Adobe Community Professional ,
Jan 23, 2019

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Interesting!

I'm not sure why that would be, but at least you know what the variable is.

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Jan 23, 2019 0