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Every time I try to add my media from my GoPro footage I get more than one video failing with a "generic error". My latest footage is 15 files, set to 25 frame rate, 1080p (as I thought it may help), and 11 of them have failed to import. Four of them have been added but AFAIK they are the same standard .mp4 format?!
All the files are playable on other software and the only way I seem to get round this is by opening it i the GoPro editor and saving it as a clip/new .mp4 file. This is making this software pretty useless to use as I am now sitting for hours every time I want to use a file, waiting for it to save as a new .mp4
Have Adobe acknowledged this as a bug or software problem?
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It could be that there's a codec issue -- particularly if the file uses an H.265 codec.
Open the video in the free download MediaInfo. In MediaInfo, set View to Text and then copy and paste the report it generates to this forum. Once we see what this file is made of we'll be better able to tell what's going on.
It's also helpful to know which version of the program you're using on what operating system.
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Ok, so here is the info from a failed mp4 file (Windows 10 Pro 64-bit, Adobe Premiere Elements 15):
Complete name : D:\RAW\FTD and Monkey\GH010094.MP4
Format : MPEG-4
Format profile : Base Media / Version 1
Codec ID : mp41 (mp41)
File size : 1.02 GiB
Duration : 4 min 49 s
Overall bit rate mode : Variable
Overall bit rate : 30.3 Mb/s
Encoded date : UTC 2019-01-21 11:35:08
Tagged date : UTC 2019-01-21 11:35:08
Video
ID : 1
Format : AVC
Format/Info : Advanced Video Codec
Format profile : High@L4.2
Format settings : CABAC / 2 Ref Frames
Format settings, CABAC : Yes
Format settings, RefFrames : 2 frames
Format settings, GOP : M=1, N=13
Codec ID : avc1
Codec ID/Info : Advanced Video Coding
Duration : 4 min 49 s
Bit rate mode : Variable
Bit rate : 30.0 Mb/s
Width : 1 920 pixels
Height : 1 080 pixels
Display aspect ratio : 16:9
Rotation : 180°
Frame rate mode : Constant
Frame rate : 25.000 FPS
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Progressive
Bits/(Pixel*Frame) : 0.579
Stream size : 1.01 GiB (99%)
Title : GoPro AVC
Language : English
Encoded date : UTC 2019-01-21 11:35:08
Tagged date : UTC 2019-01-21 11:35:08
Color range : Full
Color primaries : BT.709
Transfer characteristics : BT.709
Matrix coefficients : BT.709
Codec configuration box : avcC
Audio
ID : 2
Format : AAC LC
Format/Info : Advanced Audio Codec Low Complexity
Codec ID : mp4a-40-2
Duration : 4 min 49 s
Bit rate mode : Constant
Bit rate : 192 kb/s
Nominal bit rate : 48.0 kb/s
Channel(s) : 2 channels
Channel layout : L R
Sampling rate : 48.0 kHz
Frame rate : 46.875 FPS (1024 SPF)
Compression mode : Lossy
Stream size : 6.53 MiB (1%)
Title : GoPro AAC
Language : English
Encoded date : UTC 2019-01-21 11:35:08
Tagged date : UTC 2019-01-21 11:35:08
Other #1
ID : 3
Type : Time code
Format : QuickTime TC
Duration : 4 min 49 s
Time code of first frame : 11:35:08:22
Time code, striped : Yes
Title : GoPro TCD
Language : English
Encoded date : UTC 2019-01-21 11:35:08
Tagged date : UTC 2019-01-21 11:35:08
Bit rate mode : CBR
Other #2
Type : meta
Duration : 4 min 48 s
Bit rate mode : VBR
Other #3
Type : meta
mdhd_Duration : 289240
Bit rate mode : VBR
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This is video that Elements successfully added as media (same GoPro, same settings):
Complete name : D:\RAW\FTD and Monkey\GH010092.MP4
Format : MPEG-4
Format profile : Base Media / Version 1
Codec ID : mp41 (mp41)
File size : 296 MiB
Duration : 1 min 22 s
Overall bit rate mode : Variable
Overall bit rate : 30.3 Mb/s
Encoded date : UTC 2019-01-21 11:26:27
Tagged date : UTC 2019-01-21 11:26:27
Video
ID : 1
Format : AVC
Format/Info : Advanced Video Codec
Format profile : High@L4.2
Format settings : CABAC / 2 Ref Frames
Format settings, CABAC : Yes
Format settings, RefFrames : 2 frames
Format settings, GOP : M=1, N=13
Codec ID : avc1
Codec ID/Info : Advanced Video Coding
Duration : 1 min 22 s
Bit rate mode : Variable
Bit rate : 30.0 Mb/s
Width : 1 920 pixels
Height : 1 080 pixels
Display aspect ratio : 16:9
Frame rate mode : Constant
Frame rate : 25.000 FPS
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Progressive
Bits/(Pixel*Frame) : 0.579
Stream size : 294 MiB (99%)
Title : GoPro AVC
Language : English
Encoded date : UTC 2019-01-21 11:26:27
Tagged date : UTC 2019-01-21 11:26:27
Color range : Full
Color primaries : BT.709
Transfer characteristics : BT.709
Matrix coefficients : BT.709
Codec configuration box : avcC
Audio
ID : 2
Format : AAC LC
Format/Info : Advanced Audio Codec Low Complexity
Codec ID : mp4a-40-2
Duration : 1 min 22 s
Bit rate mode : Constant
Bit rate : 192 kb/s
Nominal bit rate : 48.0 kb/s
Channel(s) : 2 channels
Channel layout : L R
Sampling rate : 48.0 kHz
Frame rate : 46.875 FPS (1024 SPF)
Compression mode : Lossy
Stream size : 1.85 MiB (1%)
Title : GoPro AAC
Language : English
Encoded date : UTC 2019-01-21 11:26:27
Tagged date : UTC 2019-01-21 11:26:27
Other #1
ID : 3
Type : Time code
Format : QuickTime TC
Duration : 1 min 22 s
Time code of first frame : 11:26:27:04
Time code, striped : Yes
Title : GoPro TCD
Language : English
Encoded date : UTC 2019-01-21 11:26:27
Tagged date : UTC 2019-01-21 11:26:27
Bit rate mode : CBR
Other #2
Type : meta
Duration : 1 min 21 s
Bit rate mode : VBR
Other #3
Type : meta
mdhd_Duration : 82000
Bit rate mode : VBR
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Your first video shows a rotation of 180 degrees while your second video does not. Why is that?
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I've just tried adding media that hasn't been auto-rotated by GoPro and it seems to work. So thi simplies that all media that has been rotated by the GoPro will fail
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The failed media has a line I'm not familiar with. It is "Rotation: 180°". The successful media does not have that line. Knowing nothing about GoPros, is that a clue?
Has Adobe acknowledged this as a bug or software problem? I watch this forum daily and have not seen this before. Could you post the two clips on DropBox or similar? Maybe I, or someone else, can figure it out.
You didn't say what version you are using, but if it is 2019, you can start an online "chat" with Adobe technitions where they can run your computer remotely. Contact Customer Care
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The rotation 180 could be down to GoPro automatically rotating the camera 180 degrees if it is filmed upside down (which you have to do when using as a chest mount).
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Interesting!
I'm not sure why that would be, but at least you know what the variable is.