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Add media failure - Error: codec missing or unavailable

Community Beginner ,
Aug 25, 2018

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I am using Premiere Elements 8.1 and I am adding multiple small videos to make one large one.  Unfortunately, the small videos are in different formats.  Some of them are .mov.  Interestingly, some of the .mov videos load with no difficulty.  However, some of them don't load and I get the error: codec missing or unavailable. 

I am using Windows 10 pro, 16 GB RAM, Processor: AMD FX(tm)-8350 Eight-Core Processor 4GHz

Thanks in advance for any help you can give me.

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Correct answer by Steve Grisetti | Adobe Community Professional

This MOV file uses the HEVC codec, an advanced H.265 codec that is not currently supported by any version of Premiere Elements.

It is way out of version 8's league -- and unfortunately will also not play well with even current versions of the program.

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Add media failure - Error: codec missing or unavailable

Community Beginner ,
Aug 25, 2018

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I am using Premiere Elements 8.1 and I am adding multiple small videos to make one large one.  Unfortunately, the small videos are in different formats.  Some of them are .mov.  Interestingly, some of the .mov videos load with no difficulty.  However, some of them don't load and I get the error: codec missing or unavailable. 

I am using Windows 10 pro, 16 GB RAM, Processor: AMD FX(tm)-8350 Eight-Core Processor 4GHz

Thanks in advance for any help you can give me.

Adobe Community Professional
Correct answer by Steve Grisetti | Adobe Community Professional

This MOV file uses the HEVC codec, an advanced H.265 codec that is not currently supported by any version of Premiere Elements.

It is way out of version 8's league -- and unfortunately will also not play well with even current versions of the program.

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Aug 25, 2018 0
Adobe Community Professional ,
Aug 25, 2018

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Version 8 is very limited in the types of video formats it can edit well. In fact, it was pretty much limited to tape-based video. Anything else it edited it didn't edit well.

What model of camcorder is your video coming from and what format and resolution is it?

Version 8 really isn't going to know what to do with AVCHD and MP4 video or video from phones.

As for MOVs, they can be made up of any of dozens of codecs, so it depends on which codecs these MOVs are using. DV-MOVs it can handle. H.264-MOVs not likely.

BTW, do you have Quicktime 7 installed per the program's system requirements?

QuickTime 7.6 for Windows

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Aug 25, 2018 0
Community Beginner ,
Aug 25, 2018

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Yes, I have QuickTime 7.

Unfortunately, I don't know anything about the formatting info of the .movs

and the others. This is a compilation of all the videos taken of my

granddaughter from birth until now (she is almost 2 years old.) Some of

the videos are probably from cell phones. I don't have any problems with

.mp4s. If I go online and change the .movs into .mp4s using Zamzar.com, I

don't have any problems. I just thought it might be nice if I didn't have

to change the formats.

Thanks

On Sat, Aug 25, 2018 at 7:40 PM Steve Grisetti <forums_noreply@adobe.com>

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Aug 25, 2018 0
Adobe Community Professional ,
Aug 26, 2018

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It very much sounds like you're using video beyond what this version of the program is capable.

If you'd like to explore this further, open one of your MOVs in the free download MediaInfo. Set MediaInfo's View menu to Text and then copy and paste the report it generates tot his forum.

As I've said, MOVs are packages rather than formats. These packages can be made up of any of dozens of codecs, resolutions and frame rates. After we see what these elements are, we can better advise you.

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Aug 26, 2018 0
Community Beginner ,
Aug 26, 2018

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Hi Steve,

Here are screen shots of the MediaInfo results for one of the .movs that I was unable to add to PE8.1:2S MOV 1.jpg2S MOV 2.jpg

2S MOV 3.jpg

2S MOV 4.jpg

I don't know what any of this means.  I hope it means something to you.  If the .mov is the mongrel that you describe, it may be that I won't be able to add some of them directly to PE8.1. 

Thank you for your help.

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Aug 26, 2018 0
Adobe Community Professional ,
Aug 26, 2018

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This MOV file uses the HEVC codec, an advanced H.265 codec that is not currently supported by any version of Premiere Elements.

It is way out of version 8's league -- and unfortunately will also not play well with even current versions of the program.

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Aug 26, 2018 0
Community Beginner ,
Aug 26, 2018

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Thank you for the information.

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Aug 26, 2018 0
New Here ,
Oct 09, 2018

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I found that the best work around was to open the .mov file in Quicktime and then use the "Export as" feature under the "File" menu.  I used the "export 1080p..." option with the "Use HEVC" is not checked.  The new file could then be imported without errors.

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Oct 09, 2018 0
Adobe Community Professional ,
Oct 09, 2018

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Version 2019 that was released a few days ago.  It is supposed to "support variable frame rate (VFR) plus import and editing of HEIF images on macOS and HEVC video on macOS 10.13 and above."

No cost trials are available.  If you have a Mac and it helps your workflow consider trying it.

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Oct 09, 2018 0
New Here ,
Feb 07, 2019

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So it is only for MAC?

Because does not work for Windows 10...

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Feb 07, 2019 0
Adobe Community Professional ,
Feb 07, 2019

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sfilin2019  wrote

So it is only for MAC?

Because does not work for Windows 10...

That is correct.  The HEVC/H.265 codec is provided in the Mac iOS where Premiere Elements "borrows" it.  Windows does not include support for HEVC/H.265. 

Phones and cameras that offer the HEVC/H.265 option normally provide other choices of equal quality using the more common H.264.

If you have to edit H.265/HEVC on a Windows computer, you can convert it to H.264 with Handbrake.  There will not be a noticeable loss of quality.  If that is not acceptable, a leading Premiere Elements competitor, Cyberlink Powerdirector, advertises HEVC/H.265 support.

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Feb 07, 2019 2
New Here ,
Feb 07, 2019

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Thank you very much for the answer. This way really works.

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Feb 07, 2019 0
Community Beginner ,
Feb 12, 2019

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Hi whsprague,

I took your advice and downloaded Handbrake.  I have 4 very small .mov videos that I changed to .mp4 using Handbrake.  When they were .mov files, they would not upload to my project.  As .mp4 files, they uploaded with no difficulty.  However, when I tried to drag them to the workspace, they wouldn't drag.  Is there an alternate way to add a clip to the workspace other than dragging them?

Thanks.

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Feb 12, 2019 0
Adobe Community Professional ,
Feb 12, 2019

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The first version I had was 9.  I'm guessing at how 8 might work.  But, try right clicking a clip in the media panel and selecting insert in timeline. 

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Feb 12, 2019 0
Community Beginner ,
Feb 13, 2019

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I think there must be things in 9 that aren't in 8.1. 

However, I was able to make everything work.  I changed the .mov files using VLC media player.   There is a convert / save option that brings up a window and you choose the format you want to change to and - don't ask me why it worked! - I chose .avi.  Then when I clicked browse for location to put the new file, I named it as a .mp4!   I know, crazy, but it worked beautifully.  As the sound was really quiet, since the videos were made with a cell phone, I converted the original files to audio .mp3 files and used Audacity to make them louder.  After adding the videos to the project, I deleted the attached audios and replaced them with the .mp3 files that were significantly louder.  Final touch, added music.

Project completed and a happy new bride now has a video slide show with photos mixed with short videos of her wedding.  Thank you, everyone, for helping make this happen.

Now I have to go back and finish the original project that started this whole thread.

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Feb 13, 2019 0
Adobe Community Professional ,
Feb 13, 2019

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lithia,

Happy to hear you got it all to work even if the methods were unorthodox!

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Feb 13, 2019 0