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Add media Failure | Error Message

New Here ,
Jun 07, 2018

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Error Message: This type of file is not supported, or the required codec is not is not installed.

I've been uploading and editing .mov files from the same camera for almost a year.

Tried to start another project and all of a sudden, this error message is coming up.

The only thing that I can think has happened is my computer recently updated.

Please help!

Thanks!

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Add media Failure | Error Message

New Here ,
Jun 07, 2018

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Error Message: This type of file is not supported, or the required codec is not is not installed.

I've been uploading and editing .mov files from the same camera for almost a year.

Tried to start another project and all of a sudden, this error message is coming up.

The only thing that I can think has happened is my computer recently updated.

Please help!

Thanks!

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577

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Jun 07, 2018 0
Adobe Community Professional ,
Jun 07, 2018

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What camera?

What codec?

What version of Premiere Elements?

What operating system?

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Jun 07, 2018 0
New Here ,
Jun 07, 2018

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Hi Bob,

The camera is a DJI Phantom 4 Pro and it does not specify what the codec is.

My version of Premiere Elements is 15

Operating system Windows 10 Home.

Windows 10 Home was installed on 6/5/2018 and that's the exact time I started to have this issue.

Error Message.png

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Jun 07, 2018 0
Adobe Community Professional ,
Jun 07, 2018

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Transcode with Handbrake before importing into Premiere Elements:

Fixing  video with Handbrake - YouTube

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Jun 07, 2018 0
New Here ,
Jun 07, 2018

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Hey Bob,

Yes, this did work.

However it took about about 10 minutes to convert and this is inefficient when editing multiple video clips.

I'm curious how to resolve this issue and go back to normal. It wasn't until i updated Windows 10 Home that I started to have this problem.

Any thoughts on to what the codec is that they are referring to? Any thoughts on how to fix the problem instead?

Thanks!

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Jun 07, 2018 0
Adobe Community Professional ,
Jun 08, 2018

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Can you post the details of your footage from the tree view from MediaInfo.  Better would be to share a clip via DropBox or similar.

Bill

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Jun 08, 2018 0
New Here ,
Feb 14, 2019

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I've been having this same issue since last summer. I found a quick fix in uploading the video to Window's Movie Maker, exporting. Adding to PE.

I've had some many issues with Premiere Elements, I'll never purchase an Adobe video editing program again.

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Feb 14, 2019 0