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Add video -- add the sound too, please

New Here ,
Sep 28, 2018

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I filmed myself on my laptop.  The files are in the camera roll on my laptop.  When I double-click them in my camera roll, it plays and I can hear myself speaking.  When I add the same file into Adobe Premiere Elements, I can see the pictures but no audio.  When I look at it in Expert mode, I can see that it's unmuted, the sound track is there in the audio file and the graphic equaliser is moving up and down but it just won't make any sound.

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Add video -- add the sound too, please

New Here ,
Sep 28, 2018

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I filmed myself on my laptop.  The files are in the camera roll on my laptop.  When I double-click them in my camera roll, it plays and I can hear myself speaking.  When I add the same file into Adobe Premiere Elements, I can see the pictures but no audio.  When I look at it in Expert mode, I can see that it's unmuted, the sound track is there in the audio file and the graphic equaliser is moving up and down but it just won't make any sound.

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Sep 28, 2018 0
Adobe Community Professional ,
Sep 29, 2018

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You don't say where these video files originated or what device recorded them, but that can be a factor.

Open one of your video files in the free download MediaInfo. In MediaInfo, set View to Text and then copy and paste the report the program generates to this forum. Once we know the specs of the videos you are trying to edit we can recommend more specific action.

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Sep 29, 2018 0
New Here ,
Sep 30, 2018

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I filmed the video files with camera built into my laptop (it's a Lenovo Ideapad 320).  I'll do what you say and get back to you.  Thank you for replying.

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Sep 30, 2018 0
New Here ,
Sep 30, 2018

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General

Complete name                            : C:\Users\bo2ji\Pictures\Camera Roll\ls1.mp4

Format                                   : MPEG-4

Format profile                           : Base Media / Version 2

Codec ID                                 : mp42 (mp41/isom)

File size                                : 12.2 MiB

Duration                                 : 1 min 35 s

Overall bit rate mode                    : Constant

Overall bit rate                         : 1 067 kb/s

Encoded date                             : UTC 2018-05-31 02:04:00

Tagged date                              : UTC 2018-05-31 02:04:00

xyz                                      : -33.7886+151.1066/

Video

ID                                       : 1

Format                                   : AVC

Format/Info                              : Advanced Video Codec

Format profile                           : Main@L3

Format settings                          : CABAC / 1 Ref Frames

Format settings, CABAC                   : Yes

Format settings, RefFrames               : 1 frame

Format settings, GOP                     : M=1, N=30

Codec ID                                 : avc1

Codec ID/Info                            : Advanced Video Coding

Duration                                 : 1 min 35 s

Bit rate mode                            : Constant

Bit rate                                 : 890 kb/s

Nominal bit rate                         : 2 634 kb/s

Width                                    : 640 pixels

Height                                   : 480 pixels

Display aspect ratio                     : 4:3

Frame rate mode                          : Variable

Frame rate                               : 9.980 FPS

Minimum frame rate                       : 8.399 FPS

Maximum frame rate                       : 30.000 FPS

Original frame rate                      : 30.000 FPS

Standard                                 : Component

Color space                              : YUV

Chroma subsampling                       : 4:2:0

Bit depth                                : 8 bits

Scan type                                : Progressive

Bits/(Pixel*Frame)                       : 0.290

Stream size                              : 10.2 MiB (83%)

Encoded date                             : UTC 2018-05-31 02:04:00

Tagged date                              : UTC 2018-05-31 02:04:00

Color range                              : Limited

Codec configuration box                  : avcC

Audio

ID                                       : 2

Format                                   : AAC LC

Format/Info                              : Advanced Audio Codec Low Complexity

Codec ID                                 : mp4a-40-2

Duration                                 : 1 min 35 s

Source duration                          : 1 min 35 s

Bit rate mode                            : Constant

Bit rate                                 : 173 kb/s

Nominal bit rate                         : 192 kb/s

Channel(s)                               : 2 channels

Channel layout                           : L R

Sampling rate                            : 48.0 kHz

Frame rate                               : 46.875 FPS (1024 SPF)

Compression mode                         : Lossy

Stream size                              : 1.97 MiB (16%)

Source stream size                       : 1.97 MiB (16%)

Encoded date                             : UTC 2018-05-31 02:04:00

Tagged date                              : UTC 2018-05-31 02:04:00

mdhd_Duration                            : 95621

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Sep 30, 2018 0
Adobe Community Professional ,
Oct 01, 2018

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Your video is an unusual video format, one that is generally designed to be a playable delivery format and not an  editable video.

You can try converting the video to an MP4 using the free download HandBrake. It will produce a 640x480 30 fps standard resolution video -- and the conversion should also convert the audio to an editable format.

That should take care of a number of issues (including dealing with the fact that this video has a variable frame rate). Try it and see if that makes your video editable. But, unfortunately, the cam built into your laptop is not saving your video in an editable format.

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Oct 01, 2018 0
New Here ,
Oct 02, 2018

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I DID run the video through Handbrake because I was told it was the only way to fix the way Adobe Premiere Elements makes everything out of sync.  I ran the original video through the MediaInfo app and here's the report.

General

Complete name                            : C:\Users\bo2ji\Pictures\Camera Roll\long sentences 1.mp4

Format                                   : MPEG-4

Format profile                           : Base Media / Version 2

Codec ID                                 : mp42 (isom/iso2/avc1/mp41)

File size                                : 8.78 MiB

Duration                                 : 1 min 35 s

Overall bit rate mode                    : Variable

Overall bit rate                         : 769 kb/s

Encoded date                             : UTC 2018-06-06 04:47:17

Tagged date                              : UTC 2018-06-06 04:47:17

Writing application                      : HandBrake 1.0.7 2017040900

Video

ID                                       : 1

Format                                   : AVC

Format/Info                              : Advanced Video Codec

Format profile                           : Main@L4

Format settings                          : CABAC / 4 Ref Frames

Format settings, CABAC                   : Yes

Format settings, RefFrames               : 4 frames

Codec ID                                 : avc1

Codec ID/Info                            : Advanced Video Coding

Duration                                 : 1 min 35 s

Bit rate                                 : 602 kb/s

Width                                    : 640 pixels

Height                                   : 480 pixels

Display aspect ratio                     : 4:3

Frame rate mode                          : Constant

Frame rate                               : 30.000 FPS

Color space                              : YUV

Chroma subsampling                       : 4:2:0

Bit depth                                : 8 bits

Scan type                                : Progressive

Bits/(Pixel*Frame)                       : 0.065

Stream size                              : 6.87 MiB (78%)

Writing library                          : x264 core 148 r2708 86b7198

Encoding settings                        : cabac=1 / ref=2 / deblock=1:0:0 / analyse=0x1:0x111 / me=hex / subme=6 / psy=1 / psy_rd=1.00:0.00 / mixed_ref=1 / me_range=16 / chroma_me=1 / trellis=1 / 8x8dct=0 / cqm=0 / deadzone=21,11 / fast_pskip=1 / chroma_qp_offset=-2 / threads=6 / lookahead_threads=1 / sliced_threads=0 / nr=0 / decimate=1 / interlaced=0 / bluray_compat=0 / constrained_intra=0 / bframes=3 / b_pyramid=2 / b_adapt=1 / b_bias=0 / direct=1 / weightb=1 / open_gop=0 / weightp=1 / keyint=300 / keyint_min=30 / scenecut=40 / intra_refresh=0 / rc_lookahead=30 / rc=crf / mbtree=1 / crf=22.0 / qcomp=0.60 / qpmin=0 / qpmax=69 / qpstep=4 / vbv_maxrate=20000 / vbv_bufsize=25000 / crf_max=0.0 / nal_hrd=none / filler=0 / ip_ratio=1.40 / aq=1:1.00

Encoded date                             : UTC 2018-06-06 04:47:17

Tagged date                              : UTC 2018-06-06 04:47:17

Color range                              : Limited

Color primaries                          : BT.601 NTSC

Transfer characteristics                 : BT.709

Matrix coefficients                      : BT.601

Codec configuration box                  : avcC

Audio

ID                                       : 2

Format                                   : AAC LC

Format/Info                              : Advanced Audio Codec Low Complexity

Codec ID                                 : mp4a-40-2

Duration                                 : 1 min 35 s

Bit rate mode                            : Variable

Bit rate                                 : 161 kb/s

Channel(s)                               : 2 channels

Channel layout                           : L R

Sampling rate                            : 48.0 kHz

Frame rate                               : 46.875 FPS (1024 SPF)

Compression mode                         : Lossy

Stream size                              : 1.83 MiB (21%)

Title                                    : Stereo / Stereo

Default                                  : Yes

Alternate group                          : 1

Encoded date                             : UTC 2018-06-06 04:47:17

Tagged date                              : UTC 2018-06-06 04:47:17

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Oct 02, 2018 0
Adobe Community Professional ,
Oct 03, 2018

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I don't see anything in your video report that would cause a problem.

And, since you're seeing both the waveform for the audio and indications that the audio is playing, it's most likely a setting in your preference.

Go to the program's Preferences (under the Edit menu on a PC) and select Audio Hardware. Switch around some of the audio output settings and most likely this will fix your playback problem.

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Oct 03, 2018 0