Last month I was able to upload videos from my phone mp4 into adobe premiere 15 and create videos. I tried other uploads from my camera and same results. I receive the following error - 'the importer reported a generic error'. I called support on the phone and they said they do not support it and they do not have the knowledge to answer or resolve this issue. I was then told to contact support via chat. Ok, did that today and they too cannot help, as the product is not longer supported. I would need to search the forums. I have searched for forums for hours and there is no resolution. Chat support stated I need to open an issue within the forums. Obviously that is what I am doing now. But my question is, if it was never resolved in the first place, how can they resolve it now? And, I keep receiving updates for this product, so how can it still be supported then. I was thinking about upgrading but if support is like this - basically handing it off to someone else, not sure if I want to endure that.
All I want is a resolution.
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