Adobe Premier Elements 2000

[Deb23]

Apparently Adobe customer assist is not available for now. Hope everyone there is well and they are just busy with so many people at home. Having much difficulty with loading  Adobe Premiere Elements and noted I'm not the only one. Hopefully someone at Help Center available in the next few weeks as this is prepaid. 

[Steve Grisetti]

First, I assume you mean Premiere Elements 2020. There is no Premiere Elements 2000 that I know of.

Second, while this is a user to user forum, not a direct link to Adobe. But we may be able to help you if you give us some specifics.

What operating system are you using? What processor and graphics card do you have? What exactly happens when you do what?

[Bill Sprague]

Based on a hunch and a little experience, I think the Online Support in the Help menu for Premiere Elements comes from India.  Yesterday they went into virus "stay at home" orders for 21 days.  Adobe offices in California and Washington state are also under stay at home orders. 

Please be patient.