Adobe Premiere El freezes

[jacv28345043]

Hi, Just upgraded from v13 to v2018 (because lately v13 freezes sometimes.)

I blamed the new version of W10 (1803) for that behavior.

I tought an update to version 2018 would help, but it's worse now.

When I load an old project or start a new one, the program freezes.

I can't start playback with space bar or mouse click, nothing happens.

Is it  w10 v1803 or something else is wrong?

Anyone does have an answer?

My PC W10 (v1803) 16Gb

[Bill Sprague · Accepted solution]

Windows and Premiere Elements do work together.

Consider trying the steps to reset the application data folder at the bottom of this trouble shooting page:  Launch issues on Windows 10 

You can also try turning off the check box for Hardware Acceleration in the Preferences > General tab.

[jacv28345043]

Thanks! You pointed me in the right direction.

My externe audiohardware (Scarlet) was not activated in the Preferences.

I also turned Hardware Acceleration off.

Everything seems to work fine now.

Again: thanks.

[Bill Sprague]

Excellent!  Thanks for replying that it was fixable.