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Adobe Premiere El freezes

New Here ,
May 18, 2018

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Hi, Just upgraded from v13 to v2018 (because lately v13 freezes sometimes.)

I blamed the new version of W10 (1803) for that behavior.

I tought an update to version 2018 would help, but it's worse now.

When I load an old project or start a new one, the program freezes.

I can't start playback with space bar or mouse click, nothing happens.

Is it  w10 v1803 or something else is wrong?

Anyone does have an answer?

My PC W10 (v1803) 16Gb

Adobe Community Professional
Correct answer by whsprague | Adobe Community Professional

Windows and Premiere Elements do work together.

Consider trying the steps to reset the application data folder at the bottom of this trouble shooting page:  Launch issues on Windows 10 

You can also try turning off the check box for Hardware Acceleration in the Preferences > General tab.

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Adobe Premiere El freezes

New Here ,
May 18, 2018

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Hi, Just upgraded from v13 to v2018 (because lately v13 freezes sometimes.)

I blamed the new version of W10 (1803) for that behavior.

I tought an update to version 2018 would help, but it's worse now.

When I load an old project or start a new one, the program freezes.

I can't start playback with space bar or mouse click, nothing happens.

Is it  w10 v1803 or something else is wrong?

Anyone does have an answer?

My PC W10 (v1803) 16Gb

Adobe Community Professional
Correct answer by whsprague | Adobe Community Professional

Windows and Premiere Elements do work together.

Consider trying the steps to reset the application data folder at the bottom of this trouble shooting page:  Launch issues on Windows 10 

You can also try turning off the check box for Hardware Acceleration in the Preferences > General tab.

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May 18, 2018 0
Adobe Community Professional ,
May 18, 2018

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Windows and Premiere Elements do work together.

Consider trying the steps to reset the application data folder at the bottom of this trouble shooting page:  Launch issues on Windows 10 

You can also try turning off the check box for Hardware Acceleration in the Preferences > General tab.

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May 18, 2018 0
New Here ,
May 18, 2018

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Thanks! You pointed me in the right direction.

My externe audiohardware (Scarlet) was not activated in the Preferences.

I also turned Hardware Acceleration off.

Everything seems to work fine now.

Again: thanks.

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May 18, 2018 0
Adobe Community Professional ,
May 18, 2018

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Excellent!  Thanks for replying that it was fixable. 

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May 18, 2018 0