adobe premiere elements 11

[leanzap96635806]

when using adobe premiere elements 11, while importing a video of 3-5 minutes long, it will only import the audio file and extend it to a 35 minutes audio file, how do I fix this? never had a problem before, have had the program for about 10 years.

[Peru Bob]

Please use the free MediaInfo and post a screenshot the properties of your media in tree view:

MediaInfo

[leanzap96635806]

there's nothing to screenshot, no error message nothing, audio uploads but its like the image doesn't exist

[Abambo]

Peru Bob asked you to use a third party program, Mediainfo, to get information on the file you’re trying to import. Mediainfo examines the headers and gives clues about codecs and other details. I suppose Peru Bob suspects a problem with your file and want’s to be sure that the codec and the other details are fully supported by Premiere Elements.

[Bill Sprague]

Would you also consider providing the source of the video file?

[leanzap96635806]

don't know if this helps, ive never had a problem, ive used adobe premiere elements 11 the last 3 months using the same video types, now it wont upload the pictures

[leanzap96635806]

it seems that all my videos got changed to just audio according to the app, but when I open the files it still shows as a video

this is something new that starting popping up this morning, but as you can see by my previous reply they are all videos

[Bill Sprague]

If it has been working reliably and suddenly changed, check the Audio and Audio hardware settings in Preferences.

[leanzap96635806]

how do I check and is it on the app or laptop?

[Peru Bob]

It would be helpful if you could use the free MediaInfo and post a screenshot the properties of your media in tree view:

MediaInfo

We would then know more about what type of file you sare dealing with.

[leanzap96635806]

do I need to download it? what exactly is it

[Bill Sprague]

Yes.  You download and install MediaInfo.  It is a viewer for the structure inside your video files.

[leanzap96635806]

here are the screenshots I selected one video

[Peru Bob · Accepted solution]

Premiere Elements doesn't appear to support the avc1 codec:

Supported file formats in Adobe Premiere Elements

Try converting with Handbrake:

Converting videos with Handbrake - YouTube

[leanzap96635806]

so the thing with that is that my friend has the exact same program, adobe premiere elements 11, exact same on and has no problems at all with the exact same videos, is there a reason for that? also if I would buy the 2019 versions would I have the same problems?