im having a Problem, while editing Videos, where the Picture will get chopped up at irregular intervals and the audio will get desynced.
It´s not due to rendering and the choppy Video persists even when i turn it into video file.
I´ve tried to adjust the Pre-Settings according to the Videos im using and re-installing.
I´ve also tried to contact support but unfortunately they don´t support Elemtents 14 anymore.
Has anybody had the same Issue and knows how to fix it?
Thanks a lot for reading!
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What model of camcorder is your video coming from and what is the video's resolution and format?
If this is not camcorder video, it could be related to a variable frame rate in the file.
Don't know if this would work with 14 but I had the same type of issues with 18 and spent a couple of hours on the phone and chat before coming up with this fix that worked for me.
To fix the choppy sound and video: Edit - Preferences - Audio Hardware - Change Default Input to No Input. This took care of both. I still had video quality issues and was told that MTS files do not work well in Elements. To improve the video I had to export (Export and Share) to a folder as a mp4 then import back into Elements for editing. It is BS but I was told by customer care that Adobe knew the issue and was working on a fix?