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Adobe Premiere Elements 14 not starting after Windows 10 Update! Search for urgent help

New Here ,
May 05, 2017

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On my Windows 10 machine (64 Bit) I do use Premiere Elements for more than a year. However, after I installed most recent Windows 10 Update, it does not start any more.

It stops the starting process telling me that it is not starting and that it will inform me when a solution has been found.

So it is now worthless as it does not start.

I workd with 14,1... an also tried to delete and reinstall the origional 14,0 Version from Disc. Still the same error. No Chance to start the application again. What can I do. Please help!

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Adobe Premiere Elements 14 not starting after Windows 10 Update! Search for urgent help

New Here ,
May 05, 2017

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On my Windows 10 machine (64 Bit) I do use Premiere Elements for more than a year. However, after I installed most recent Windows 10 Update, it does not start any more.

It stops the starting process telling me that it is not starting and that it will inform me when a solution has been found.

So it is now worthless as it does not start.

I workd with 14,1... an also tried to delete and reinstall the origional 14,0 Version from Disc. Still the same error. No Chance to start the application again. What can I do. Please help!

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May 05, 2017 0
Most Valuable Participant ,
May 05, 2017

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An idea that MAY work to install and/or run old programs in Windows 10... works for some, not for others

-RIGHT click the program icon or EXE and select a compatibility mode in the pop up option window

-or Run as Administrator http://forums.adobe.com/thread/969395 to assign FULL Windows permissions may help... says Encore, but sometimes required for ALL Adobe programs (this is NOT the same as using an Administrator account)

-or more on permissions https://forums.adobe.com/thread/2293598

Owners of old programs simply have problems with Windows 10... none of which is Adobe's fault... Adobe did not change your old program to make it stop working... Microsoft changed their operating system and THAT is why your old program won't work, not because of anything Adobe did... Also... every time Microsoft issues a Win10 update, there is the risk that an old program that HAS been working after the initial Win10 upgrade will STOP working... bottom line, old programs require a matching old operating system

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May 05, 2017 0
New Here ,
May 08, 2017

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old program? I recently bought it at Amazon.com. Sorry, but nobody likes to buy a new Software every 6 months. Will never buy this again, or do you have another suggestion`?

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May 08, 2017 0
Adobe Employee ,
May 08, 2017

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Klemenc I am sorry you are facing errors when opening Premiere Elements 14 on Windows 10.  What error do you receive when opening the program?  Did you receive any error messages when reinstalling Premiere Elements 14 on your 64-bit Windows 10 operating system?

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May 08, 2017 0
New Here ,
May 08, 2017

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will it work with your 15 Version?

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May 08, 2017 0
Most Valuable Participant ,
May 08, 2017

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I do not work for Adobe... I suggest you go to the version 15 link and read the system requirements

As far as I know, version 15 does work with Windows 10

Adobe Elements bundle | Adobe Photoshop Elements 15 & Adobe Premiere Elements 15

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May 08, 2017 0
New Here ,
May 08, 2017

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Hello, just tried to install Adobe Premiere Elements 15. It crashes the same way as Version 14. So I obviously do have another Problem because I cannot imagine, that it does not work on any updated Win 10 machine.

I also tried to start 14 and 15 with Win 8 or Win 7 compatibility mode, with or without Admin-rights. Same Problem with Premiere Elements 14 and 15 - please advise. Otherwise I really Need to throw away this fully paid and most recent Adobe product as I Need to work with it until end of this week. Quite anoying, not getting any Support!

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May 08, 2017 0
Adobe Employee ,
May 08, 2017

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Moving this discussion to the Premiere Elements forum.

Klemenc the community in this forum may have suggestions on how to resolve errors when launching Premiere Elements 14 or 15 on Windows 10.

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May 08, 2017 0
Adobe Employee ,
May 08, 2017

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Hi klemenc,

Thanks for posting in Adobe Forums.

I understand you are facing issue with crash of Adobe Premiere Elements 15.

Can we follow the following steps:

- Please check & follow this article.

You can also try the following steps

- Open CMD as "Administrator"

- Type this command  netsh winsock reset

- Hit Enter

- Restart your machine

- Open Elements & check

Thanks

Regards

Dhananjay

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May 08, 2017 3
Peru Bob LATEST
Adobe Community Professional ,
May 08, 2017

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If the suggested solution by dhananjays36801738 doesn't work for you, try updating the video driver.

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May 08, 2017 1