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Adobe Premiere Elements 14 Won't Open

New Here ,
Mar 31, 2017 Mar 31, 2017

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If I remember correctly, the software crashed about a week ago.  Ever since then, this is what I get(see imagaes below).  You can click on the icon on the task bar once it is "open" but the programs window will not show up on the screen. 

I have uninstalled the software from my computer and then re installed it from a fresh download.  What do I do???  I desperately need this to work.  Thanks in advance!Capture2.PNG

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Community Expert ,
Mar 31, 2017 Mar 31, 2017

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New Here ,
Apr 02, 2017 Apr 02, 2017

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I attempted to hold ALT, CRT, SHFT while the software was booting up... nothing happened.

                    -     C:\Users\[user name]\AppData\Roaming\Adobe\Premiere Elements\14.0     -

After reading more, I renamed the 14.0 foler, but left it in place.  I then started the software... same issues.

I then moved the folder 14.0 to my desktop.  I then started the software... same issue.

I have found that if i click on the icon on the start bar, the screen will not change, but I can click in the right spot to get the software to proceed from the welcome screen. 

Any suggestions.

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Community Expert ,
Apr 03, 2017 Apr 03, 2017

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i didn't understand this, "..I have found that if i click on the icon on the start bar, the screen will not change, but I can click in the right spot to get the software to proceed from the welcome screen. "

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