Copy link to clipboard
Copied
If I remember correctly, the software crashed about a week ago. Ever since then, this is what I get(see imagaes below). You can click on the icon on the task bar once it is "open" but the programs window will not show up on the screen.
I have uninstalled the software from my computer and then re installed it from a fresh download. What do I do??? I desperately need this to work. Thanks in advance!
Copy link to clipboard
Copied
reset your preferences - https://helpx.adobe.com/photoshop-elements/kb/preference-file-locations-photoshop-elements.html
Copy link to clipboard
Copied
I attempted to hold ALT, CRT, SHFT while the software was booting up... nothing happened.
- C:\Users\[user name]\AppData\Roaming\Adobe\Premiere Elements\14.0 -
After reading more, I renamed the 14.0 foler, but left it in place. I then started the software... same issues.
I then moved the folder 14.0 to my desktop. I then started the software... same issue.
I have found that if i click on the icon on the start bar, the screen will not change, but I can click in the right spot to get the software to proceed from the welcome screen.
Any suggestions.
Copy link to clipboard
Copied
i didn't understand this, "..I have found that if i click on the icon on the start bar, the screen will not change, but I can click in the right spot to get the software to proceed from the welcome screen. "