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Adobe Premiere Elements 15 Crashes on Startup (Pictures Included)

New Here ,
Feb 24, 2018

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Pretty much what the title says. It crashes on startup, and I get some uninformative Windows error. Any help is appreciated. Here is a picture of the error:Error.PNG

Thanks in advance!

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Adobe Premiere Elements 15 Crashes on Startup (Pictures Included)

New Here ,
Feb 24, 2018

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Pretty much what the title says. It crashes on startup, and I get some uninformative Windows error. Any help is appreciated. Here is a picture of the error:Error.PNG

Thanks in advance!

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Feb 24, 2018 0
Adobe Community Professional ,
Feb 24, 2018

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Moved from Premiere Pro CC​ to Premiere Elements

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Feb 24, 2018 0
Adobe Community Professional ,
Feb 24, 2018

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Try updating or rolling back your graphics driver directly from the video card manufacturer's site.

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Feb 24, 2018 0
Adobe Community Professional ,
Feb 24, 2018

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Maybe also try changing the Hardware Acceleration selection in the preferences.

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Feb 24, 2018 0
Community Beginner ,
Apr 05, 2018

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same here... on new alienware, premiere elements 15 won't startup, crashes while loading...so frustrating.

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Apr 05, 2018 0
Adobe Community Professional ,
Apr 05, 2018

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A primary reason that customer support exists is to solve installation problems.  Try starting a "chat" session. 

Click here:  Contact Customer Care

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Apr 05, 2018 0
Adobe Employee ,
Apr 18, 2018

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Could you please Open the Premiere Elements again and crash it, this way we can generate an error log under the event viewer to rectify the problem?

1) Once you have done the above, click on the start button on the lower left corner, type "eventvwr" without the quotes, then hit Enter,

2) This would open up Event viewer window.

3) Expand the windows logs on the left panel and then click on application.

4) look for any errors that show up in the list that would populate in the middle. Highlight the top first error, this should give you the faulty module that can help us further rectify the problem.

5) If you do not see any thing related to Premiere Elements in that error then you may move down the list for the second error and look for any thing that says Premiere Elements, copy the whole thing (including the faulty module) and paste it here on the reply.

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Apr 18, 2018 0