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Adobe Premiere Elements 15 has stopped working

New Here ,
Mar 18, 2017

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Suggestions for a fix, anyone?

Windows 7 Professional 64-bit patched up-to-date. I can reproduce this failure at will attempting to render a 7GB .avi to an SD480 MP4. Event log (General) provides the following:

Faulting application name: PremiereElementsEditor.exe, version: 15.0.0.0, time stamp: 0x57cd94f4

Faulting module name: mc_enc_avc.dll, version: 9.11.14.4434, time stamp: 0x56441e66

Exception code: 0xc0000005

Fault offset: 0x00000000000f330b

Faulting process id: 0x548

Faulting application start time: 0x01d2a0632b8eb428

Faulting application path: C:\Program Files\Adobe\Premiere Elements 15\Adobe Premiere Elements 15\PremiereElementsEditor.exe

Faulting module path: C:\Program Files\Adobe\Premiere Elements 15\Adobe Premiere Elements 15\mc_enc_avc.dll

Report Id: 33d4b5ca-0c5a-11e7-b239-001b215f5f64

Event log (Details) provides:

- System

  - Provider

   [ Name]  Application Error

  - EventID 1000

   [ Qualifiers]  0

   Level 2

   Task 100

   Keywords 0x80000000000000

  - TimeCreated

   [ SystemTime]  2017-03-19T04:12:02.000000000Z

   EventRecordID 83038

   Channel Application

   Computer Main

   Security

- EventData

   PremiereElementsEditor.exe
   15.0.0.0
   57cd94f4
   mc_enc_avc.dll
   9.11.14.4434
   56441e66
   c0000005
   00000000000f330b
   548
   01d2a0632b8eb428
   C:\Program Files\Adobe\Premiere Elements 15\Adobe Premiere Elements 15\PremiereElementsEditor.exe
   C:\Program Files\Adobe\Premiere Elements 15\Adobe Premiere Elements 15\mc_enc_avc.dll
   33d4b5ca-0c5a-11e7-b239-001b215f5f64

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Adobe Premiere Elements 15 has stopped working

New Here ,
Mar 18, 2017

Copy link to clipboard

Copied

Suggestions for a fix, anyone?

Windows 7 Professional 64-bit patched up-to-date. I can reproduce this failure at will attempting to render a 7GB .avi to an SD480 MP4. Event log (General) provides the following:

Faulting application name: PremiereElementsEditor.exe, version: 15.0.0.0, time stamp: 0x57cd94f4

Faulting module name: mc_enc_avc.dll, version: 9.11.14.4434, time stamp: 0x56441e66

Exception code: 0xc0000005

Fault offset: 0x00000000000f330b

Faulting process id: 0x548

Faulting application start time: 0x01d2a0632b8eb428

Faulting application path: C:\Program Files\Adobe\Premiere Elements 15\Adobe Premiere Elements 15\PremiereElementsEditor.exe

Faulting module path: C:\Program Files\Adobe\Premiere Elements 15\Adobe Premiere Elements 15\mc_enc_avc.dll

Report Id: 33d4b5ca-0c5a-11e7-b239-001b215f5f64

Event log (Details) provides:

- System

  - Provider

   [ Name]  Application Error

  - EventID 1000

   [ Qualifiers]  0

   Level 2

   Task 100

   Keywords 0x80000000000000

  - TimeCreated

   [ SystemTime]  2017-03-19T04:12:02.000000000Z

   EventRecordID 83038

   Channel Application

   Computer Main

   Security

- EventData

   PremiereElementsEditor.exe
   15.0.0.0
   57cd94f4
   mc_enc_avc.dll
   9.11.14.4434
   56441e66
   c0000005
   00000000000f330b
   548
   01d2a0632b8eb428
   C:\Program Files\Adobe\Premiere Elements 15\Adobe Premiere Elements 15\PremiereElementsEditor.exe
   C:\Program Files\Adobe\Premiere Elements 15\Adobe Premiere Elements 15\mc_enc_avc.dll
   33d4b5ca-0c5a-11e7-b239-001b215f5f64

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Mar 18, 2017 0
Adobe Community Professional ,
Mar 19, 2017

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This is a user to user forum, antony, so, unless an Adobe engineer checks in, those crash reports don't mean much to us.

Which processor do you have with how much RAM? How much free, clean, freshly defragged space is on your hard drive?

Which graphics card do you have?

What antivirus are you running?

If this crash happens mid-project (rather than when the program is empty), what model of camcorder is your video coming and what format and resolution is the video?

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Mar 19, 2017 0