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Adobe premiere elements 15 trial

New Here ,
Mar 06, 2017

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Hello,

I tried to install the trial version but the installation didn't proceed at 63%. It was installing: microsoft visual c++ 2015 redistributable package (x86).

How can I solve this?

Thanks

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Adobe premiere elements 15 trial

New Here ,
Mar 06, 2017

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Hello,

I tried to install the trial version but the installation didn't proceed at 63%. It was installing: microsoft visual c++ 2015 redistributable package (x86).

How can I solve this?

Thanks

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Mar 06, 2017 0
Adobe Community Professional ,
Mar 06, 2017

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The only thing I can think of without more information is that you might not have enough disk space.

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Mar 06, 2017 0
New Here ,
Mar 06, 2017

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Disk space is enough. What more info do u need?

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Mar 06, 2017 0
Adobe Community Professional ,
Mar 06, 2017

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What operating system?

If Windows 7, is SP1 installed? Is it 64 bit?

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Mar 06, 2017 0
Adobe Community Professional ,
Mar 06, 2017

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How much disk space do you actually have? "Enough" is a pretty relative term.

And when did you last defrag? Fragmentation can make even a lot of space unusable.

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Mar 06, 2017 0
Adobe Community Professional ,
Mar 06, 2017

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janp7464473  wrote

Disk space is enough. What more info do u need?

Actually, if you could volunteer everything there is to know about your computer it could help.  Answers here come from users, not Adobe, that pop in and out.  Questions can be asked one at a time and it can take days.  On the other hand, with enough information somebody may spot the key item. 

Good luck!

Bill

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Mar 06, 2017 1
New Here ,
Mar 06, 2017

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I've about 119 gb free disk space(ssd). Specs pc:

-cpu: intel pentium dual core e5300

-video card: asus gt 720 2 gb

-memory: 4 gb

-os: windows 7 64 bit

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Mar 06, 2017 0
Adobe Community Professional ,
Mar 06, 2017

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Do you have Service Pack 1 for Windows 7 installed?

It won't install or run properly if you don't.

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Mar 06, 2017 0
Adobe Community Professional ,
Mar 06, 2017

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Your processor is also a pretty low-end processor and may not be able to support Premiere Elements editing.

As you can see by this chart, your processor rates a 1500.

I'd recommend at least a rating of 5000-8000.

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Mar 06, 2017 0
New Here ,
Mar 08, 2017

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Install is for a friend. He has win7 sp1

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Mar 08, 2017 0
Adobe Community Professional ,
Mar 08, 2017

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And which processor?

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Mar 08, 2017 0
New Here ,
Mar 09, 2017

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E 5300. I spoke for him

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Mar 09, 2017 0
Adobe Community Professional ,
Mar 09, 2017

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Then I stand by my earlier comment.

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Mar 09, 2017 0
New Here ,
Mar 09, 2017

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So the specs of his pc can cause the installation failure?

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Mar 09, 2017 0
Adobe Community Professional ,
Mar 09, 2017

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janp7464473  wrote

So the specs of his pc can cause the installation failure?

Maybe or maybe not.  Premiere Elements installation is not a unique process.  It routinely installs without trouble.  The likely problem you're having comes from the computer and not the software. 

I think the primary point in this topic is that, even if you get it installed, it won't run well enough to be a satisfactory editing experience.  Hardware troubleshooting via "forum chat" is frustrating.   An alternative is to got to Adobe's chat support services.  They have the ability to remotely run you computer and may be able to find the issue.  

Do you need a link to the Adobe chat support?

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Mar 09, 2017 0
Adobe Community Professional ,
Mar 09, 2017

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That's what Steve said and I agree with him.  It is certainly highly likely that is the problem.

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Mar 09, 2017 0
Adobe Employee ,
Mar 16, 2017

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Could you try to install microsoft visual c++ 2015 redistributable package (x86) from

https://www.microsoft.com/en-in/download/details.aspx?id=48145

Once this runtime has installed, restart computer and try installing Premiere Elements 15. Please let us know your observations.

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Mar 16, 2017 0
New Here ,
Mar 19, 2017

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Probably next week I'm going to visit my friend and help him. I'll keep u up to date.

Thx so far !!

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Mar 19, 2017 0