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Adobe Premiere Elements 2018 // macOS Sierra // Installation // Crash

Community Beginner ,
Jan 19, 2018

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My Problem: I downloaded the test version from Adobe Premiere Elements 2018 on my MacBook Pro and if I start to install the application it crashes.

Data:

  • macOS Sierra Version 10.12.6
  • Adobe Application Manager because I still use CS6

Troubleshoots — that I tried already:

  • Safeboot (Recommendation of the Adobe Support)
  • deleted Adobe Premiere Elements 9
  • deleted the test version and tried to install it again
  • between the steps i restarted the system regularly
  • i added a new user on my mac with admin right and tried to install
  • installed the Creative Cloud Manager, but it does not work — so i deleted it again

Nothing was working. I hope someone knows the answer. (If you can answering in german it would be much easier.)

Thanks for your time.

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Adobe Premiere Elements 2018 // macOS Sierra // Installation // Crash

Community Beginner ,
Jan 19, 2018

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My Problem: I downloaded the test version from Adobe Premiere Elements 2018 on my MacBook Pro and if I start to install the application it crashes.

Data:

  • macOS Sierra Version 10.12.6
  • Adobe Application Manager because I still use CS6

Troubleshoots — that I tried already:

  • Safeboot (Recommendation of the Adobe Support)
  • deleted Adobe Premiere Elements 9
  • deleted the test version and tried to install it again
  • between the steps i restarted the system regularly
  • i added a new user on my mac with admin right and tried to install
  • installed the Creative Cloud Manager, but it does not work — so i deleted it again

Nothing was working. I hope someone knows the answer. (If you can answering in german it would be much easier.)

Thanks for your time.

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590

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Jan 19, 2018 0
Engaged ,
Jan 19, 2018

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I have a similar system on both the iMac and MacBook Pro, and after looking at your steps, about the only thing I can think of is that 1) Your memory is somehow filled, and/ 2) The test version is out of date or corrupted.

1. Check you memory available.

2. Delete the test version and download a fresh one.

Try that and see if it works.

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Jan 19, 2018 0
Community Beginner ,
Jan 23, 2018

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Hello williebegoode,

thank you for you time and help!

I checked my memory Availability and there is everything fine.
I downloaded a fresh test version but it is still not working.

Do you have other ideas to solve the problem?

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Jan 23, 2018 0
Engaged ,
Jan 24, 2018

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What MacBook Pro are you using? The OS version should be fine, but do you have enough RAM and hard drive space? Did you use the test version on another Mac with the same log-in information?

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Jan 24, 2018 0
viovio LATEST
Community Beginner ,
Mar 04, 2018

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I am using: MacBook Pro (Retina, 13', Mitte 2014)

RAM: 16 GB 1600 MHz DDR3

Hard Drive Space: 50 GB

No i did not tried it on a other Mac. But i will ask my family to test it there.

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Mar 04, 2018 0