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Adobe Premiere Elements 2018 Stuck on Splash Screen PlayerMediaCore.prm

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Jun 23, 2018

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GeForce GTX 1070ti video card. Verified with DirectX Diagnostic Tool that it supports DirectX 10.0 among other versions.

Intel Core i7-7700K CPU. Verified SSE2 support

Windows 10. Verified all software updates loaded.

ASUS ROG MAXIMUS IX EXTREME motherboard. Verified in Device Manager all devices are healthy and up to date. No exclamation points or red "X".

Have uninstalled and re-installed a couple times. Installed with Admin privileges. Installed in new user. Rebooting all the time between installs.

I uninstalled Quicktime in case it was some kind of conflict.

Currently the only related software I have installed is OBS Studio.

I'm about two hours into this link: https:// helpx.adobe. com/photoshop-elements/kb/troubleshoot-installation-photoshop-elements-premiere.htmlhttps://helpx.adobe.com/photoshop-elements/kb/troubleshoot-installation-photoshop-elements-premiere....

Misc notes: This is the first time trying this program. It's a trial version. No I will not pay for it until I know it will work.

Now I'm trying things for the second time and not hopeful. Anyone have any ideas?

EDIT: I added Adobe Photoshop Elements and was able to get this printout:

Adobe Photoshop Elements Version: 16.0 (20170902.m.113423)  x64

Operating System: Windows 10 64-bit

Version: 10 or greater

System architecture: Intel CPU Family:6, Model:14, Stepping:9 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading

Physical processor count: 4

Logical processor count: 8

Processor speed: 4200 MHz

Built-in memory: 32702 MB

Free memory: 30038 MB

Memory available to Photoshop Elements: 25563 MB

Memory used by Photoshop Elements: 70 %

Image tile size: 1024K

Image cache levels: 6

Font Preview: Medium

TextComposer: Latin

Display: 1

Display Bounds: top=0, left=0, bottom=1080, right=1920

OpenGL Drawing: Disabled.

License Type: Tryout Version

Serial number: 91550708310295014143

Feature::Dummy Feature: OFF

Application folder: C:\Program Files\Adobe\Photoshop Elements 2018\

Temporary file path: C:\Users\Admin\AppData\Local\Temp\

Photoshop Elements scratch has async I/O enabled

Scratch volume(s):

  Startup, 936.5G, 813.9G free

Required Plug-ins folder: C:\Program Files\Adobe\Photoshop Elements 2018\Required\Plug-Ins\

Primary Plug-ins folder: C:\Program Files\Adobe\Photoshop Elements 2018\Plug-Ins\

Additional Plug-ins folder: not set

Installed components:

   ACE.dll   ACE 2017/04/18-17:59:35   79.581797   79.581797

   AdbePM.dll   PatchMatch 0000/00/00-00:00:00   1.   1.

   AdobeLinguistic.dll   Adobe Linguisitc Library   10.0.0  

   AdobeOLS.dll   Adobe Online Services   5.0  

   AdobeOwl.dll   Adobe Owl   5.2.9  

   AdobePDFL.dll   PDFL 2017/01/06-01:09:52   79.211776   79.211776

   AdobePIP.dll   Adobe Product Improvement Program   7.4.1.63.45453  

   AdobeXMP.dll   Adobe XMP Core 2017/03/02-16:59:38   79.160302   79.160302

   AdobeXMPFiles.dll   Adobe XMP Files 2017/03/02-16:59:38   79.160302   79.160302

   adobe_caps.dll   Adobe CAPS   10,0,0,8  

   AGM.dll   AGM 2017/04/18-17:59:35   79.581797   79.581797

   ahclient.dll    AdobeHelp Dynamic Link Library   2.2.0.1  

   amtlib.dll   AMTLib (64 Bit)   10.0.0.214 BuildVersion: 10.0; BuildDate: Tue Jun 13 2017 8:28:8)   1.000000

   ARE.dll   ARE 2017/04/18-17:59:35   79.581797   79.581797

   AutoSelection.dll   Adobe Photoshop Editor   16.0  

   AXE8SharedExpat.dll   AXE8SharedExpat 2017/02/24-17:53:28   79.580410   79.580410

   AXEDOMCore.dll   AXEDOMCore 2017/02/24-17:53:28   79.580410   79.580410

   Bib.dll   BIB 2017/04/18-17:59:35   79.581797   79.581797

   BIBUtils.dll   BIBUtils 2017/04/18-17:59:35   79.581797   79.581797

   boost_date_time.dll   photoshopdva   8.0.0  

   boost_signals.dll   photoshopdva   8.0.0  

   boost_system.dll   photoshopdva   8.0.0  

   boost_threads.dll   photoshopdva   8.0.0  

   cast_api.dll   Cast   1.0  

   cg.dll   NVIDIA Cg Runtime   3.0.00007  

   cgGL.dll   NVIDIA Cg Runtime   3.0.00007  

   CITThreading.dll   Adobe CITThreading   2.1.0.1   2.1.0.1

   CoolType.dll   CoolType 2017/04/18-17:59:35   79.581797   79.581797

   dvaaudiodevice.dll   photoshopdva   8.0.0  

   dvacore.dll   photoshopdva   8.0.0  

   dvamarshal.dll   photoshopdva   8.0.0  

   dvamediatypes.dll   photoshopdva   8.0.0  

   dvametadata.dll   photoshopdva   8.0.0  

   dvametadataapi.dll   photoshopdva   8.0.0  

   dvametadataui.dll   photoshopdva   8.0.0  

   dvaplayer.dll   photoshopdva   8.0.0  

   dvatransport.dll   photoshopdva   8.0.0  

   dvaui.dll   photoshopdva   8.0.0  

   dvaunittesting.dll   photoshopdva   8.0.0  

   dynamiclink.dll   photoshopdva   8.0.0  

   ems.dll   Elements Organizer   16.0  

   ExtendScript.dll   ExtendScript 2016/01/26-16:09:33   80.1060872   80.1060872

   Eyeopener.dll   Adobe Photoshop Editor   16.0  

   FaceDetector.dll   FaceDetector 0000/00/00-00:00:00   2.0.1.1   2.0.1.1

   icucnv40.dll   International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339  

   icudt40.dll   International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339  

   icuuc40.dll   International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339  

   JP2KLib.dll   JP2KLib 2017/03/17-01:07:02   79.265847   79.265847

   libeay32.dll   The OpenSSL Toolkit   1.0.1p  

   libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)  

   libiomp5md.dll   Intel(R) OpenMP* Runtime Library   5.0  

   libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0  

   LogSession.dll   LogSession   7.4.1.63.45453  

   mediacoreif.dll   photoshopdva   8.0.0  

   mona.dll   Adobe Photoshop Editor   16.0  

   MPS.dll   MPS 2017/03/21-04:44:30   79.581008   79.581008

   pdfsettings.dll   Adobe PDFSettings   1.04  

   Photoshop.dll   Adobe Photoshop Elements Editor   16.0  

   platform.DLL   Adobe Help System   1, 0, 0, 1  

   Plugin.dll   Adobe Photoshop Editor   16.1  

   PSArt.dll   Adobe Photoshop Elements Editor   16.0  

   PSViews.dll   Adobe Photoshop Elements Editor   16.0  

   ScCore.dll   ScCore 2016/01/26-16:09:33   80.1060872   80.1060872

   seledit.dll   Seledit   1.0  

   ssleay32.dll   The OpenSSL Toolkit   1.0.1p  

   svml_dispmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0  

   tbb.dll   Intel(R) Threading Building Blocks for Windows   4, 4, 2016, 0412  

   updaternotifications.dll   Adobe Updater Notifications Library   10.0.0.1 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   10.0.0.1

   updatersingleproduct.dll   Adobe Updater Single Product Library   8.0.0.19 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   8.0.0.19

   VulcanControl.dll   Vulcan Application Control Library   5.2.0.35  

   VulcanMessage5.dll   Vulcan Message Library   5.2.0.35  

   WRServices.dll   WRServices Thu Jan 07 2016 04:50:10   Build 0.21960   0.21960

Required plug-ins:

   Accented Edges 16.1

   Adjust Facial Features 16.0

   Angled Strokes 16.1

   Auto Divide 12.0.1

   Auto Shake Reduction 16.0

   Average 16.1 (2015.1 x001 x003)

   Bas Relief 16.1

   BMP 16.0

   Camera Raw 9.12

   Camera Raw Filter 9.12

   Chalk & Charcoal 16.1

   Charcoal 16.1

   Chrome 16.1

   Clouds 16.1 (2015.1 x001 x003)

   Color Halftone 16.0

   Colored Pencil 16.1

   Comic 13.0

   CompuServe GIF 16.0

   Conté Crayon 16.1

   Correct Camera Distortion 16.0

   Craquelure 16.1

   Crop and Straighten Photos Filter 16.0

   Crosshatch 16.1

   Crystallize 16.0

   Cutout 16.1

   Dark Strokes 16.1

   Difference Clouds 16.1 (2015.1 x001 x003)

   Diffuse Glow 16.1

   Displace 16.0

   Dry Brush 16.1

   Extrude 16.0

   FastCore Routines 16.1 (2015.1 x001 x003)

   Fibers 16.0

   Film Grain 16.1

   Filter Gallery 16.1

   Fresco 16.1

   Glass 16.1

   Glowing Edges 16.1

   Grain 16.1

   Graphic Novel 13.0

   Graphic Pen 16.1

   Halftone Pattern 16.1

   Ink Outlines 16.1

   Lens Blur 16.1

   Lens Flare 16.0

   Liquify 16.0

   Matlab Operation 16.1 (2015.1 x001 x003)

   Mezzotint 16.0

   MMXCore Routines 16.1 (2015.1 x001 x003)

   Mosaic Tiles 16.1

   Multiprocessor Support 16.1 (2015.1 x001 x003)

   Neon Glow 16.1

   Note Paper 16.1

   Ocean Ripple 16.1

   OnEdge 1, 0, 0, 1

   Paint Daubs 16.1

   Palette Knife 16.1

   Patchwork 16.1

   Pen and Ink 13.0

   Photocopy 16.1

   Picture Package Filter 16.1 (2015.1 x001 x003)

   Pinch 16.0

   Pixar 16.1 (2015.1 x001 x003)

   Plaster 16.1

   Plastic Wrap 16.1

   PNG 16.0

   Pointillize 16.0

   Polar Coordinates 16.0

   Poster Edges 16.1

   Radial Blur 16.0

   Read Watermark 4.0

   Reticulation 16.1

   Ripple 16.0

   Rough Pastels 16.1

   Save for Web 16.0

   ScriptingSupport 16.1

   Shake Reduction 16.0

   Shear 16.0

   Smart Blur 16.0

   Smudge Stick 16.1

   Solarize 16.1 (2015.1 x001 x003)

   Spatter 16.1

   Spherize 16.0

   Sponge 16.1

   Sprayed Strokes 16.1

   Stained Glass 16.1

   Stamp 16.1

   Straighten and Crop Image 12.0.1

   Straighten Image 12.0.1

   Sumi-e 16.1

   Texturizer 16.1

   Tiles 16.0

   Torn Edges 16.1

   Twirl 16.0

   Underpainting 16.1

   Water Paper 16.1

   Watercolor 16.1

   Wave 16.0

   WIA Support 16.1 (2015.1 x001 x003)

   Wind 16.0

   ZigZag 16.0

Optional and third party plug-ins: NONE

Plug-ins that failed to load: NONE

Installed TWAIN devices: NONE

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Adobe Premiere Elements 2018 Stuck on Splash Screen PlayerMediaCore.prm

New Here ,
Jun 23, 2018

Copy link to clipboard

Copied

GeForce GTX 1070ti video card. Verified with DirectX Diagnostic Tool that it supports DirectX 10.0 among other versions.

Intel Core i7-7700K CPU. Verified SSE2 support

Windows 10. Verified all software updates loaded.

ASUS ROG MAXIMUS IX EXTREME motherboard. Verified in Device Manager all devices are healthy and up to date. No exclamation points or red "X".

Have uninstalled and re-installed a couple times. Installed with Admin privileges. Installed in new user. Rebooting all the time between installs.

I uninstalled Quicktime in case it was some kind of conflict.

Currently the only related software I have installed is OBS Studio.

I'm about two hours into this link: https:// helpx.adobe. com/photoshop-elements/kb/troubleshoot-installation-photoshop-elements-premiere.htmlhttps://helpx.adobe.com/photoshop-elements/kb/troubleshoot-installation-photoshop-elements-premiere....

Misc notes: This is the first time trying this program. It's a trial version. No I will not pay for it until I know it will work.

Now I'm trying things for the second time and not hopeful. Anyone have any ideas?

EDIT: I added Adobe Photoshop Elements and was able to get this printout:

Adobe Photoshop Elements Version: 16.0 (20170902.m.113423)  x64

Operating System: Windows 10 64-bit

Version: 10 or greater

System architecture: Intel CPU Family:6, Model:14, Stepping:9 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading

Physical processor count: 4

Logical processor count: 8

Processor speed: 4200 MHz

Built-in memory: 32702 MB

Free memory: 30038 MB

Memory available to Photoshop Elements: 25563 MB

Memory used by Photoshop Elements: 70 %

Image tile size: 1024K

Image cache levels: 6

Font Preview: Medium

TextComposer: Latin

Display: 1

Display Bounds: top=0, left=0, bottom=1080, right=1920

OpenGL Drawing: Disabled.

License Type: Tryout Version

Serial number: 91550708310295014143

Feature::Dummy Feature: OFF

Application folder: C:\Program Files\Adobe\Photoshop Elements 2018\

Temporary file path: C:\Users\Admin\AppData\Local\Temp\

Photoshop Elements scratch has async I/O enabled

Scratch volume(s):

  Startup, 936.5G, 813.9G free

Required Plug-ins folder: C:\Program Files\Adobe\Photoshop Elements 2018\Required\Plug-Ins\

Primary Plug-ins folder: C:\Program Files\Adobe\Photoshop Elements 2018\Plug-Ins\

Additional Plug-ins folder: not set

Installed components:

   ACE.dll   ACE 2017/04/18-17:59:35   79.581797   79.581797

   AdbePM.dll   PatchMatch 0000/00/00-00:00:00   1.   1.

   AdobeLinguistic.dll   Adobe Linguisitc Library   10.0.0  

   AdobeOLS.dll   Adobe Online Services   5.0  

   AdobeOwl.dll   Adobe Owl   5.2.9  

   AdobePDFL.dll   PDFL 2017/01/06-01:09:52   79.211776   79.211776

   AdobePIP.dll   Adobe Product Improvement Program   7.4.1.63.45453  

   AdobeXMP.dll   Adobe XMP Core 2017/03/02-16:59:38   79.160302   79.160302

   AdobeXMPFiles.dll   Adobe XMP Files 2017/03/02-16:59:38   79.160302   79.160302

   adobe_caps.dll   Adobe CAPS   10,0,0,8  

   AGM.dll   AGM 2017/04/18-17:59:35   79.581797   79.581797

   ahclient.dll    AdobeHelp Dynamic Link Library   2.2.0.1  

   amtlib.dll   AMTLib (64 Bit)   10.0.0.214 BuildVersion: 10.0; BuildDate: Tue Jun 13 2017 8:28:8)   1.000000

   ARE.dll   ARE 2017/04/18-17:59:35   79.581797   79.581797

   AutoSelection.dll   Adobe Photoshop Editor   16.0  

   AXE8SharedExpat.dll   AXE8SharedExpat 2017/02/24-17:53:28   79.580410   79.580410

   AXEDOMCore.dll   AXEDOMCore 2017/02/24-17:53:28   79.580410   79.580410

   Bib.dll   BIB 2017/04/18-17:59:35   79.581797   79.581797

   BIBUtils.dll   BIBUtils 2017/04/18-17:59:35   79.581797   79.581797

   boost_date_time.dll   photoshopdva   8.0.0  

   boost_signals.dll   photoshopdva   8.0.0  

   boost_system.dll   photoshopdva   8.0.0  

   boost_threads.dll   photoshopdva   8.0.0  

   cast_api.dll   Cast   1.0  

   cg.dll   NVIDIA Cg Runtime   3.0.00007  

   cgGL.dll   NVIDIA Cg Runtime   3.0.00007  

   CITThreading.dll   Adobe CITThreading   2.1.0.1   2.1.0.1

   CoolType.dll   CoolType 2017/04/18-17:59:35   79.581797   79.581797

   dvaaudiodevice.dll   photoshopdva   8.0.0  

   dvacore.dll   photoshopdva   8.0.0  

   dvamarshal.dll   photoshopdva   8.0.0  

   dvamediatypes.dll   photoshopdva   8.0.0  

   dvametadata.dll   photoshopdva   8.0.0  

   dvametadataapi.dll   photoshopdva   8.0.0  

   dvametadataui.dll   photoshopdva   8.0.0  

   dvaplayer.dll   photoshopdva   8.0.0  

   dvatransport.dll   photoshopdva   8.0.0  

   dvaui.dll   photoshopdva   8.0.0  

   dvaunittesting.dll   photoshopdva   8.0.0  

   dynamiclink.dll   photoshopdva   8.0.0  

   ems.dll   Elements Organizer   16.0  

   ExtendScript.dll   ExtendScript 2016/01/26-16:09:33   80.1060872   80.1060872

   Eyeopener.dll   Adobe Photoshop Editor   16.0  

   FaceDetector.dll   FaceDetector 0000/00/00-00:00:00   2.0.1.1   2.0.1.1

   icucnv40.dll   International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339  

   icudt40.dll   International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339  

   icuuc40.dll   International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339  

   JP2KLib.dll   JP2KLib 2017/03/17-01:07:02   79.265847   79.265847

   libeay32.dll   The OpenSSL Toolkit   1.0.1p  

   libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)  

   libiomp5md.dll   Intel(R) OpenMP* Runtime Library   5.0  

   libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0  

   LogSession.dll   LogSession   7.4.1.63.45453  

   mediacoreif.dll   photoshopdva   8.0.0  

   mona.dll   Adobe Photoshop Editor   16.0  

   MPS.dll   MPS 2017/03/21-04:44:30   79.581008   79.581008

   pdfsettings.dll   Adobe PDFSettings   1.04  

   Photoshop.dll   Adobe Photoshop Elements Editor   16.0  

   platform.DLL   Adobe Help System   1, 0, 0, 1  

   Plugin.dll   Adobe Photoshop Editor   16.1  

   PSArt.dll   Adobe Photoshop Elements Editor   16.0  

   PSViews.dll   Adobe Photoshop Elements Editor   16.0  

   ScCore.dll   ScCore 2016/01/26-16:09:33   80.1060872   80.1060872

   seledit.dll   Seledit   1.0  

   ssleay32.dll   The OpenSSL Toolkit   1.0.1p  

   svml_dispmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0  

   tbb.dll   Intel(R) Threading Building Blocks for Windows   4, 4, 2016, 0412  

   updaternotifications.dll   Adobe Updater Notifications Library   10.0.0.1 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   10.0.0.1

   updatersingleproduct.dll   Adobe Updater Single Product Library   8.0.0.19 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   8.0.0.19

   VulcanControl.dll   Vulcan Application Control Library   5.2.0.35  

   VulcanMessage5.dll   Vulcan Message Library   5.2.0.35  

   WRServices.dll   WRServices Thu Jan 07 2016 04:50:10   Build 0.21960   0.21960

Required plug-ins:

   Accented Edges 16.1

   Adjust Facial Features 16.0

   Angled Strokes 16.1

   Auto Divide 12.0.1

   Auto Shake Reduction 16.0

   Average 16.1 (2015.1 x001 x003)

   Bas Relief 16.1

   BMP 16.0

   Camera Raw 9.12

   Camera Raw Filter 9.12

   Chalk & Charcoal 16.1

   Charcoal 16.1

   Chrome 16.1

   Clouds 16.1 (2015.1 x001 x003)

   Color Halftone 16.0

   Colored Pencil 16.1

   Comic 13.0

   CompuServe GIF 16.0

   Conté Crayon 16.1

   Correct Camera Distortion 16.0

   Craquelure 16.1

   Crop and Straighten Photos Filter 16.0

   Crosshatch 16.1

   Crystallize 16.0

   Cutout 16.1

   Dark Strokes 16.1

   Difference Clouds 16.1 (2015.1 x001 x003)

   Diffuse Glow 16.1

   Displace 16.0

   Dry Brush 16.1

   Extrude 16.0

   FastCore Routines 16.1 (2015.1 x001 x003)

   Fibers 16.0

   Film Grain 16.1

   Filter Gallery 16.1

   Fresco 16.1

   Glass 16.1

   Glowing Edges 16.1

   Grain 16.1

   Graphic Novel 13.0

   Graphic Pen 16.1

   Halftone Pattern 16.1

   Ink Outlines 16.1

   Lens Blur 16.1

   Lens Flare 16.0

   Liquify 16.0

   Matlab Operation 16.1 (2015.1 x001 x003)

   Mezzotint 16.0

   MMXCore Routines 16.1 (2015.1 x001 x003)

   Mosaic Tiles 16.1

   Multiprocessor Support 16.1 (2015.1 x001 x003)

   Neon Glow 16.1

   Note Paper 16.1

   Ocean Ripple 16.1

   OnEdge 1, 0, 0, 1

   Paint Daubs 16.1

   Palette Knife 16.1

   Patchwork 16.1

   Pen and Ink 13.0

   Photocopy 16.1

   Picture Package Filter 16.1 (2015.1 x001 x003)

   Pinch 16.0

   Pixar 16.1 (2015.1 x001 x003)

   Plaster 16.1

   Plastic Wrap 16.1

   PNG 16.0

   Pointillize 16.0

   Polar Coordinates 16.0

   Poster Edges 16.1

   Radial Blur 16.0

   Read Watermark 4.0

   Reticulation 16.1

   Ripple 16.0

   Rough Pastels 16.1

   Save for Web 16.0

   ScriptingSupport 16.1

   Shake Reduction 16.0

   Shear 16.0

   Smart Blur 16.0

   Smudge Stick 16.1

   Solarize 16.1 (2015.1 x001 x003)

   Spatter 16.1

   Spherize 16.0

   Sponge 16.1

   Sprayed Strokes 16.1

   Stained Glass 16.1

   Stamp 16.1

   Straighten and Crop Image 12.0.1

   Straighten Image 12.0.1

   Sumi-e 16.1

   Texturizer 16.1

   Tiles 16.0

   Torn Edges 16.1

   Twirl 16.0

   Underpainting 16.1

   Water Paper 16.1

   Watercolor 16.1

   Wave 16.0

   WIA Support 16.1 (2015.1 x001 x003)

   Wind 16.0

   ZigZag 16.0

Optional and third party plug-ins: NONE

Plug-ins that failed to load: NONE

Installed TWAIN devices: NONE

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Jun 23, 2018 0
Adobe Community Professional ,
Jun 23, 2018

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In addition to updating the graphics driver, did you try rolling back to an older driver?

Sometimes an old driver will work while a new one won't.

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37 Premiere            0x0000000009075821 ? AppMain + 16433

38 Premiere            0x0000000009075245 ? AppMain + 14933

39 Premiere            0x000000000907565b ? AppMain + 15979

40 Premiere            0x000000000907196c ? AppMain + 380

41 Startup             0x0000000007c59fb6 ? Unknown - (Symbols generated from a DLL export table) [  Error:487 Attempt to access invalid address. ]

42 Startup             0x0000000007c5a2f1 ? Run + 561

43 PremiereElementsEditor 0x000000000040aafa ? Unknown - (No symbols are loaded) [  Error:487 Attempt to access invalid address. ]

44 PremiereElementsEditor 0x000000000042280b ? Unknown - (No symbols are loaded) [  Error:487 Attempt to access invalid address. ]

45 KERNEL32            0x00000000c7b83034 ? BaseThreadInitThunk + 20

46 ntdll               0x00000000ca6a1431 ? RtlUserThreadStart + 33

this is a portion of a crash log I'm getting. Looks like possibly Premeire has a bug. May be related to 8g memory on graphics card. may be related to 32g ram on machine. Probably they used a pointer integer size that was too small and it wrapped.

While I was between install/re-install cycles Premeire and Photoshop elements both had an update. I was hopeful that would do it. no joy.

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Jun 23, 2018

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we installed premiere on a geforce gtx 970 graphics card, similar card with earlier driver. worked first try.

so then we downloaded the driver version from NVIDIA that matched the one on the computer that worked (388.13) and no joy. It's still frozen on splash screen with "loading PlayerMediaCore.prm"

Thank you for the idea to roll back to an earlier video driver. It seemed like a great idea. Too bad it didn't work.

I am at a loss for what to try next.

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Jun 23, 2018 0
Adobe Community Professional ,
Jun 23, 2018

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As a user of a current version you have access to online chat with Adobe. 

https://forums.adobe.com/external-link.jspa?url=https%3A%2F%2Fhelpx.adobe.com%2Fcontact.html%3Fstep%...

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Jun 23, 2018 0
New Here ,
Jun 23, 2018

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When I get through that page it only allows me to use the forum. I don't get the online chat option.

I suspect this is because I am on a trial.

But thank you for the suggestion.

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Jun 23, 2018 0