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Adobe Premiere Elements from Amazon and appears to be counterfeit

New Here ,
Mar 22, 2018

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I bought Adobe Premiere Elements online and when I'm installing it Adobe says "The product you are trying to install is not an Adobe Genuine Software and appears to be counterfeit."

What should I do?

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Adobe Premiere Elements from Amazon and appears to be counterfeit

New Here ,
Mar 22, 2018

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I bought Adobe Premiere Elements online and when I'm installing it Adobe says "The product you are trying to install is not an Adobe Genuine Software and appears to be counterfeit."

What should I do?

[Title edited by mod for clarity]

Views

89

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Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Mar 22, 2018 0
Adobe Community Professional ,
Mar 22, 2018

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Uninstall it and run a malware check.

Then report it here:

Adobe Genuine Software - Report Counterfeit or Non-Genuine Software

and report it to Amazon.

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Mar 22, 2018 0
Adobe Community Professional ,
Mar 22, 2018

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Can you provide a link, screen shot or something of what you bought and from whom?  Was it Amazon or a Amazon third party vendor?

Bill

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Mar 22, 2018 0