Adobe Premiere Elements preview displaying green lines

[RichardnBrandon]

I'm Running Premeiere Elements 2020 on a Dell PC, Intel (R) UHD Graphics 620

The preview screen displays horizontal green lines over the video - even with a simple still text image it does the same

I've updated the video driver to the latest version from Dell but now I'm stuck to know how I can continue using the application

Ideas welcome!

UPDATE: I have a workaround sorted for this by using an old Dell driver. Hoping they update the new one in a way that works.

[Steve Grisetti]

Have you tried installing the drivers from Intel?

https://downloadcenter.intel.com/product/126789/Intel-UHD-Graphics-620

[RichardnBrandon]

Yes I did download the latest one -  but I've worked around what was indeed a driver issue by downloading an older driver from Dell

Not a great permanent solution but good enough to keep working for now

Thanks

[paul5CC3]

I have the same issue now on a new Dell xps 15. If I go to Device Managewr and select Intel UHD Graphics, Driver tab 'Roll back Driver' is greyed out. How do I update this? Or should I change to the NVIDIA option? thanks!

[Gail5E10]

Thank you for your suggestion.  I had a user with the same issue and did exactly what you recomended.  Worked like a charm!

[Steven5FBB]

I just went to work on video project and all of a sudden my project playback looks just like the pic you have. I didn't have a problem before, but I think my dell with windows 10 had an update. Can you explain your work around?

[KarenMcP]

I have the exact same problem. Just started yesterday 8/18/20. I would also appreciate more detail on your work around.

[EllenLancaster]

I would also appreciate any more detail on your workaround. Thanks!

[Steve Grisetti]

I don't know how to say it any other way. This is an outdated video driver issue.

You need to go to the AMD, nVidia or Intel site (whoever makes our graphics card) and install the latest drivers from their site. There is no workaround. You just have to update your drivers.

[EllenLancaster]

Thanks for your response. I have gone to the nVidea site and installed the
latest driver. An earlier response to your post was from a gentleman who
said he found a workaround by downloading an earlier Dell driver. Since
nothing else is working for me, I thought maybe he could give a little more
detail on the driver he downloaded.

Thanks!

[tonye51594720]

Hello, thank you for supplying answers to this issue that a lot of us are dealing with. I have a HP with the Intel HD Graphics 620 version 27.20.100.8337. When I go to update the graphics card do I need to uninstall what I currently have then re-install the latest graphics or does it do it automatically? I'm not too technical as it relates to computers and this issue with the green lines in the preview box is driving me crazy. Thank you

[EllenLancaster]

I just hit the install button on the one I wanted to install (without
uninstalling the one that was currently using).

Good luck!

[Ivor T15A8]

I've come into this a bit late as I hadn't used Premiere for a while. Are you still having the problem? I've just had the same issue with an hp laptop which had 27.20.100.8336 installed. Checked Windows, hp and Intel updates, all said I had the most up to date driver. Tried disabling it which cured the problem but obviously left many other issues associated with using the generic Microsoft driver.

So tried uninstalling the driver and rebooting. Windows then automatically loaded the Intel driver 27.20.100.8681 which seemed to cure the problem. Have not encountered any other issues with it. Presumably not found by hp updates as they haven't checked it for compatibility yet.

[Ivor T15A8]

Spoke too soon.

Windows Update has reinstalled the earlier (presumably OEM).

However, at least this time, it gives me the option to roll back to the later driver I installed.

Can see me having to do this repeatedly!

But at least it works.

[Derek15C2]

I too was experiencing this issue on a brand new Dell computer.  The issue is with the display driver.  To fix it, open up your device manager, toggle open the display adapters and right click on Intel(R) UHD Graphics. Click properties and toggle to the Driver tab.  Click the "roll back driver" button.  This fixed the problem for me. 

[EllenLancaster]

Thanks for your suggestion! Earlier today, I updated my Intel UHD driver
with the latest suggested by Dell. Now my "roll back driver" button is
grayed out. Could you tell me the driver id you are using?

Many thanks!

[Derek15C2]

It's Driver Version 26.20.100.7870, Date 2/5/2020.

[EllenLancaster]

Many thanks!  After working all day on this, you solved my problem.