This isn't a problem with Adobe. You have to contact the reseller or amazon.
Meantime check your spam folder in your e-mail. Those codes are generated automatically as soon as you make the purchase. You should receive them within a minute or so.
If not, I'd call Amazon.
Redemption code should have shown in the final Order Completed page and an email or two should have been sent to you from amazon. Anyway you can go to amazon.com >Your Account > Your Digital Items, and your purchase item should be listed there along with Product Key Type which in this case is the redemption code. You will still need to click on the link mentioned right above the key "How to redeem this item". There again a URL is mentioned; once you go to that URL, you will need to enter the redemption code (Product Key Type) and a serial number is generated. This serial number you will need to enter to serialize and activate the product after installation. I understand this whole process is too much when product is purchased from amazon.com.
The redemption code that that you speak of is NOT the same as the Product Key Code in the email from Amazon. The redemption code is 24 characters alphanumeric and the product key code sent from amazon is only 22 characters.
I was able to register the free trial though so I’m all set. Thanks for taking the time to respond.
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