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an incomplete installationscreen

New Here ,
Jan 13, 2020

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I bought and have downloaded Photoshop Elements 2020 and Premiere Elements 2020.

But I cannot install the program for I do get an incomplete installationscreen!

What have I to do?incomplete screenincomplete screen

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Error or problem

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an incomplete installationscreen

New Here ,
Jan 13, 2020

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I bought and have downloaded Photoshop Elements 2020 and Premiere Elements 2020.

But I cannot install the program for I do get an incomplete installationscreen!

What have I to do?incomplete screenincomplete screen

TOPICS
Error or problem

Views

67

Likes

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jan 13, 2020 0
Adobe Community Professional ,
Jan 13, 2020

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Did you set the screenresolution to other then 100% in your OS?

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Jan 13, 2020 0
New Here ,
Jan 13, 2020

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Hi Ann,

Just 100%

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Jan 13, 2020 0
Adobe Community Professional ,
Jan 13, 2020

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OK please post comp specs.

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Jan 13, 2020 0
Adobe Employee ,
Jan 13, 2020

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Can you please try to use the keyboard 'TAB' button located on the left side of the EN keyboard to try navigating through the Install screen. When you press 'TAB' this changes the focus of from one field to another on the install screen. When you see the continue button, Press 'ENTER', this should start the installation of the program.

 

Also please share information about your display settings, graphics card and screen size. So we can investigate the issue and try to resolve it.

 

Hope the above workaround helps. Please let us know in case if it doesnot, we can then try the silent installation of the program.

 

Regards

Vipin

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