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APE 13 Stuck on Welcome Screen

Explorer ,
Mar 22, 2017

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Hello.

APE 13 has suddenly stopped progressing past the welcome screen.  I can select my projects but trying to open one or select a new project just causes the purple bar to annotate for a few minutes then stop.

I read this thread:

Re: Premiere Elements 13 Not Opening

And:

changed my drivers
run as admin

but with no success.  I am unable to reset my preferences because I can't get into the program.

Please help - I'm in the middle of a project that needs to be finished soon.

Thanks for your help.  I reinstalled APE 13 and it appears to now be working, though I've not yet closed it down and tried to reopen it.

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APE 13 Stuck on Welcome Screen

Explorer ,
Mar 22, 2017

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Hello.

APE 13 has suddenly stopped progressing past the welcome screen.  I can select my projects but trying to open one or select a new project just causes the purple bar to annotate for a few minutes then stop.

I read this thread:

Re: Premiere Elements 13 Not Opening

And:

changed my drivers
run as admin

but with no success.  I am unable to reset my preferences because I can't get into the program.

Please help - I'm in the middle of a project that needs to be finished soon.

Thanks for your help.  I reinstalled APE 13 and it appears to now be working, though I've not yet closed it down and tried to reopen it.

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141

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Mar 22, 2017 0
Adobe Community Professional ,
Mar 23, 2017

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What graphics card do you have?

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Mar 23, 2017 0
Explorer ,
Mar 23, 2017

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Nvidia GeForce GTX560 Ti.

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Mar 23, 2017 0
Adobe Community Professional ,
Mar 23, 2017

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nVidia released a series of drivers for their cards that 'broke" a number of programs, including Premiere Elements.

Go to the nVidia site and get the latest driver for your card. Don't trust Windows to do it.

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Mar 23, 2017 0
Explorer ,
Mar 23, 2017

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I've tried two of the three latest drivers, which haven't made a difference:

378.92     March 20, 2017

378.66     February 14, 2017

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Mar 23, 2017 0
Adobe Community Professional ,
Mar 23, 2017

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I don't know what else to recommend. But this problem was rampant a couple of months ago -- and it only occurred on computers with nVidia graphics cards. Most of it went away when nVidia started updating the drivers in February.

I don't know why it hasn't resolved your issue.

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Mar 23, 2017 0
Explorer ,
Mar 26, 2017

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Thanks for your help.  I reinstalled APE 13 and it appears to now be working, though I've not yet closed it down and tried to reopen it.

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Mar 26, 2017 0