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Archive fault

New Here ,
Sep 22, 2020

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I have premier Elements 2015. There is a software fault in that the archive function does not work. It is supposed to strip out any assets not used in the presentation. Not only does not strip those assets out, it adds in any assets that were previously used in the make up of the presentation and which have subsequently been deleted. They are not in my assets list but appear in the archive.

I have downloaded 2020 version and tried this. The same fault exists!

Adobe’s reaction – buy 2020 and we will provide support. Wake up guys – this is not support. I get support, helping me find may way round a new product, learning to use new things. I get that!

This is a fault. You have sold a product that does not do what it says. In the UK that is an offence under the Sale of Goods Act. To continue committing that offence year after year is totally unacceptable.

I don’t want support, I want you to tell me that the problem is being investigated and to tell me when it has been fixed. I want you to tell me how I can get that fix without having to pay out more money.

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Archive fault

New Here ,
Sep 22, 2020

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I have premier Elements 2015. There is a software fault in that the archive function does not work. It is supposed to strip out any assets not used in the presentation. Not only does not strip those assets out, it adds in any assets that were previously used in the make up of the presentation and which have subsequently been deleted. They are not in my assets list but appear in the archive.

I have downloaded 2020 version and tried this. The same fault exists!

Adobe’s reaction – buy 2020 and we will provide support. Wake up guys – this is not support. I get support, helping me find may way round a new product, learning to use new things. I get that!

This is a fault. You have sold a product that does not do what it says. In the UK that is an offence under the Sale of Goods Act. To continue committing that offence year after year is totally unacceptable.

I don’t want support, I want you to tell me that the problem is being investigated and to tell me when it has been fixed. I want you to tell me how I can get that fix without having to pay out more money.

TOPICS
Error or problem

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32

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Sep 22, 2020 0
Adobe Community Professional ,
Sep 22, 2020

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Isn't this the same issue you brought up last week?

https://community.adobe.com/t5/premiere-elements/premier-elements-15/m-p/11435224?page=1

 

As we've said, this is a user to user forum. It is not the way to reach Adobe and we can't help you get a refund.

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Sep 22, 2020 0
New Here ,
Sep 22, 2020

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Yes it is the same issue. I have contacted Adobe and they told me to contact this forum!

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Sep 22, 2020 0
New Here ,
Sep 22, 2020

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Steve,

I am not asking for my money back. I am asking for someone to either agree that this is a software issue or to tell me I don't know what I'm talking about and that the Archive works OK for everyone else but me.

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Sep 22, 2020 0