Audio not importing with video clip

New Here ,
Apr 21, 2018 Apr 21, 2018

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I recently purchased and installed Premier Elements 2018.  When I import AVCHD (.mts) files recorded with a Canon Camcorder, the video appears fine, but the audio portion disappears.  The audio is in the file, and plays fine in in a separate  play program.  Any ideas what the problem might be?

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Adobe Community Professional ,
Apr 21, 2018 Apr 21, 2018

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Most likely your camcorder is set up to save your audio as AC3 Dolby Digital files, an audio format not supported by Premiere Elements 2018.

This should not be a problem if you are running the program on Windows 10, which provides support for this audio format.

What operating system are you using?

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New Here ,
Apr 21, 2018 Apr 21, 2018

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Running Windows 7 professional.

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Adobe Community Professional ,
Apr 21, 2018 Apr 21, 2018

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dougd97937084  wrote

Running Windows 7 professional.

You have three choices:

1.  Upgrade to Windows 10

2.  Buy Premiere Elements 15 from a retailer that still has that "old" version.  Try eBay.

3.  Use other software than Premiere Elements 2018 that still has full Dolby support.

FWIW, I am disappointed in Adobe for removing the Dolby/AC-3/Blu-Ray capability.  It seems wrong to me.

Bill

https://vimeo.com/billsprague

https://billsprague.myportfolio.com

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