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When I import AVCHD files into premiere elements 15 the audio is not working/importing. Any idea how to troubleshoot this? Have used the software without problems before so not sure why it isn't working now but have tried a number of times and getting the same result/
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What operating system are you using?
What model of camcorder is your video coming from?
Does other audio (music for instance) that you've added to your timeline play okay?
Open one of your videos in the free download MediaInfo. In MediaInfo, set View to Text and then copy the text that appears and paste it to this forum. Once we know the specs of your video (and your operating system) we'll be better able to advise you.
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While working on answering Steve's questions, try making changes to the Edit > Preferences > Audio Hardware page. Sometimes those setting mysteriously change themselves.
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Hi
I am using OS X Yosemite
I'm not sure of the model of the camera as I do not have it, just the memory card but they are 2 different cameras, both small handheld camcorders which are at least 5 years old.
Other audio works and plays fine, including other video clips.
Here is the text you asked for:
General
Complete name : /Volumes/FAST USB/PRIVATE/AVCHD/BDMV/CLIPINF/00000.CPI
Format : Blu-ray Clip info / Blu-ray Clip info
File size : 510 Bytes
Video
ID : 4113 (0x1011)
Format : AVC
Format/Info : Advanced Video Codec
Width : 1 920 pixels
Height : 1 080 pixels
Display aspect ratio : 16:9
Frame rate : 25.000 FPS
Audio
ID : 4352 (0x1100)
Format : AC-3
Format/Info : Audio Coding 3
Channel(s) : 2 channels
Sampling rate : 48.0 kHz
Compression mode : Lossy
Text
ID : 4608 (0x1200)
Format : PGS
Any help greatly appreciated thank you!
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I'm not sure if part of the issue is that I am creating the project on a flash drive (as I have no space on my computer) but I have done this before and never had an issue with it)
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Is that the complete report from MediaInfo? It offers very few details about your video.
But based on the information you've provided, I certainly don't see anything that would cause a problem.
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Sorry here is the full text:
General
Complete name : /Volumes/FAST USB/PRIVATE/AVCHD/AVCHDTN/THUMB.TDT
Format : JPEG
File size : 16.0 KiB
FileExtension_Invalid : h3d jpeg jpg jpe jps mpo
Image
Format : JPEG
Width : 416 pixels
Height : 240 pixels
Color space : YUV
Chroma subsampling : 4:2:2
Bit depth : 8 bits
Compression mode : Lossy
Stream size : 16.0 KiB (100%)
General
Complete name : /Volumes/FAST USB/PRIVATE/AVCHD/AVCHDTN/THUMB.TID
File size : 44.0 Bytes
General
Complete name : /Volumes/FAST USB/PRIVATE/AVCHD/BDMV/CLIPINF/00000.CPI
Format : Blu-ray Clip info / Blu-ray Clip info
File size : 510 Bytes
Video
ID : 4113 (0x1011)
Format : AVC
Format/Info : Advanced Video Codec
Width : 1 920 pixels
Height : 1 080 pixels
Display aspect ratio : 16:9
Frame rate : 25.000 FPS
Audio
ID : 4352 (0x1100)
Format : AC-3
Format/Info : Audio Coding 3
Channel(s) : 2 channels
Sampling rate : 48.0 kHz
Compression mode : Lossy
Text
ID : 4608 (0x1200)
Format : PGS
General
Complete name : /Volumes/FAST USB/PRIVATE/AVCHD/BDMV/CLIPINF/00001.CPI
Format : Blu-ray Clip info / Blu-ray Clip info
File size : 18.9 KiB
Video
ID : 4113 (0x1011)
Format : AVC
Format/Info : Advanced Video Codec
Width : 1 920 pixels
Height : 1 080 pixels
Display aspect ratio : 16:9
Frame rate : 25.000 FPS
Audio
ID : 4352 (0x1100)
Format : AC-3
Format/Info : Audio Coding 3
Channel(s) : 2 channels
Sampling rate : 48.0 kHz
Compression mode : Lossy
Text
ID : 4608 (0x1200)
Format : PGS
General
Complete name : /Volumes/FAST USB/PRIVATE/AVCHD/BDMV/CLIPINF/00002.CPI
Format : Blu-ray Clip info / Blu-ray Clip info
File size : 18.8 KiB
Video
ID : 4113 (0x1011)
Format : AVC
Format/Info : Advanced Video Codec
Width : 1 920 pixels
Height : 1 080 pixels
Display aspect ratio : 16:9
Frame rate : 25.000 FPS
Audio
ID : 4352 (0x1100)
Format : AC-3
Format/Info : Audio Coding 3
Channel(s) : 2 channels
Sampling rate : 48.0 kHz
Compression mode : Lossy
Text
ID : 4608 (0x1200)
Format : PGS
General
Complete name : /Volumes/FAST USB/PRIVATE/AVCHD/BDMV/CLIPINF/00003.CPI
Format : Blu-ray Clip info / Blu-ray Clip info
File size : 12.7 KiB
Video
ID : 4113 (0x1011)
Format : AVC
Format/Info : Advanced Video Codec
Width : 1 920 pixels
Height : 1 080 pixels
Display aspect ratio : 16:9
Frame rate : 25.000 FPS
Audio
ID : 4352 (0x1100)
Format : AC-3
Format/Info : Audio Coding 3
Channel(s) : 2 channels
Sampling rate : 48.0 kHz
Compression mode : Lossy
Text
ID : 4608 (0x1200)
Format : PGS
General
Complete name : /Volumes/FAST USB/PRIVATE/AVCHD/BDMV/INDEX.BDM
Format : Blu-ray Index / Blu-ray Index
File size : 614 Bytes
General
Complete name : /Volumes/FAST USB/PRIVATE/AVCHD/BDMV/MOVIEOBJ.BDM
Format : Blu-ray Movie object
File size : 82.0 Bytes
General
Complete name : /Volumes/FAST USB/PRIVATE/AVCHD/BDMV/PLAYLIST/00000.MPL
Format : Blu-ray Playlist
File size : 1.15 KiB
Duration : 1 h 26 min
Overall bit rate : 2 b/s
FileExtension_Invalid : mpls
Video #1
ID : 4113 (0x1011)
Format : AVC
Format/Info : Advanced Video Codec
Duration : 3 s 840 ms
Width : 1 920 pixels
Height : 1 080 pixels
Display aspect ratio : 16:9
Frame rate : 25.000 FPS
Video #2
ID : 4113 (0x1011)
Format : AVC
Format/Info : Advanced Video Codec
Duration : 32 min 24 s
Width : 1 920 pixels
Height : 1 080 pixels
Display aspect ratio : 16:9
Frame rate : 25.000 FPS
Video #3
ID : 4113 (0x1011)
Format : AVC
Format/Info : Advanced Video Codec
Duration : 32 min 24 s
Width : 1 920 pixels
Height : 1 080 pixels
Display aspect ratio : 16:9
Frame rate : 25.000 FPS
Video #4
ID : 4113 (0x1011)
Format : AVC
Format/Info : Advanced Video Codec
Duration : 21 min 41 s
Width : 1 920 pixels
Height : 1 080 pixels
Display aspect ratio : 16:9
Frame rate : 25.000 FPS
Audio #1
ID : 4352 (0x1100)
Format : AC-3
Format/Info : Audio Coding 3
Duration : 3 s 840 ms
Channel(s) : 2 channels
Sampling rate : 48.0 kHz
Compression mode : Lossy
Audio #2
ID : 4352 (0x1100)
Format : AC-3
Format/Info : Audio Coding 3
Duration : 32 min 24 s
Channel(s) : 2 channels
Sampling rate : 48.0 kHz
Compression mode : Lossy
Audio #3
ID : 4352 (0x1100)
Format : AC-3
Format/Info : Audio Coding 3
Duration : 32 min 24 s
Channel(s) : 2 channels
Sampling rate : 48.0 kHz
Compression mode : Lossy
Audio #4
ID : 4352 (0x1100)
Format : AC-3
Format/Info : Audio Coding 3
Duration : 21 min 41 s
Channel(s) : 2 channels
Sampling rate : 48.0 kHz
Compression mode : Lossy
Text #1
ID : 4608 (0x1200)
Format : PGS
Duration : 3 s 840 ms
Text #2
ID : 4608 (0x1200)
Format : PGS
Duration : 32 min 24 s
Text #3
ID : 4608 (0x1200)
Format : PGS
Duration : 32 min 24 s
Text #4
ID : 4608 (0x1200)
Format : PGS
Duration : 21 min 41 s
Menu
00:00:00.000 : Chapter 1
General
ID : 0 (0x0)
Complete name : /Volumes/FAST USB/PRIVATE/AVCHD/BDMV/STREAM/00000.MTS
Format : BDAV
Format/Info : Blu-ray Video
File size : 7.91 MiB
Duration : 3 s 747 ms
Overall bit rate mode : Variable
Overall bit rate : 17.7 Mb/s
Maximum Overall bit rate : 18.0 Mb/s
Recorded date : 0000-00-00 00:00:00+00:00
Writing application : JVC
Video
ID : 4113 (0x1011)
Menu ID : 1 (0x1)
Format : AVC
Format/Info : Advanced Video Codec
Format profile : High@L4
Format settings : CABAC / 2 Ref Frames
Format settings, CABAC : Yes
Format settings, ReFrames : 2 frames
Format settings, GOP : M=3, N=12
Codec ID : 27
Duration : 3 s 760 ms
Bit rate mode : Variable
Bit rate : 16.7 Mb/s
Maximum bit rate : 17.0 Mb/s
Width : 1 920 pixels
Height : 1 080 pixels
Display aspect ratio : 16:9
Frame rate : 25.000 FPS
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Interlaced
Scan type, store method : Separated fields
Scan order : Top Field First
Bits/(Pixel*Frame) : 0.323
Stream size : 7.50 MiB (95%)
Audio
ID : 4352 (0x1100)
Menu ID : 1 (0x1)
Format : AC-3
Format/Info : Audio Coding 3
Commercial name : Dolby Digital
Codec ID : 129
Duration : 3 s 840 ms
Bit rate mode : Constant
Bit rate : 256 kb/s
Channel(s) : 2 channels
Channel layout : L R
Sampling rate : 48.0 kHz
Frame rate : 31.250 FPS (1536 SPF)
Bit depth : 16 bits
Compression mode : Lossy
Delay relative to video : -80 ms
Stream size : 120 KiB (1%)
Service kind : Complete Main
Text
ID : 4608 (0x1200)
Menu ID : 1 (0x1)
Format : PGS
Codec ID : 144
Duration : 3 s 375 ms
Delay relative to video : -80 ms
General
ID : 0 (0x0)
Complete name : /Volumes/FAST USB/PRIVATE/AVCHD/BDMV/STREAM/00001.MTS
Format : BDAV
Format/Info : Blu-ray Video
File size : 3.89 GiB
Duration : 32 min 23 s
Overall bit rate mode : Variable
Overall bit rate : 17.2 Mb/s
Maximum Overall bit rate : 18.0 Mb/s
Recorded date : 0000-00-00 00:00:00+00:00
Writing application : JVC
Video
ID : 4113 (0x1011)
Menu ID : 1 (0x1)
Format : AVC
Format/Info : Advanced Video Codec
Format profile : High@L4
Format settings : CABAC / 2 Ref Frames
Format settings, CABAC : Yes
Format settings, ReFrames : 2 frames
Format settings, GOP : M=3, N=12
Codec ID : 27
Duration : 32 min 24 s
Bit rate mode : Variable
Bit rate : 16.3 Mb/s
Maximum bit rate : 17.0 Mb/s
Width : 1 920 pixels
Height : 1 080 pixels
Display aspect ratio : 16:9
Frame rate : 25.000 FPS
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Interlaced
Scan type, store method : Separated fields
Scan order : Top Field First
Bits/(Pixel*Frame) : 0.314
Stream size : 3.68 GiB (95%)
Audio
ID : 4352 (0x1100)
Menu ID : 1 (0x1)
Format : AC-3
Format/Info : Audio Coding 3
Commercial name : Dolby Digital
Codec ID : 129
Duration : 32 min 23 s
Bit rate mode : Constant
Bit rate : 256 kb/s
Channel(s) : 2 channels
Channel layout : L R
Sampling rate : 48.0 kHz
Frame rate : 31.250 FPS (1536 SPF)
Bit depth : 16 bits
Compression mode : Lossy
Delay relative to video : -80 ms
Stream size : 59.3 MiB (1%)
Service kind : Complete Main
Text
ID : 4608 (0x1200)
Menu ID : 1 (0x1)
Format : PGS
Codec ID : 144
Duration : 32 min 24 s
Delay relative to video : -80 ms
General
ID : 0 (0x0)
Complete name : /Volumes/FAST USB/PRIVATE/AVCHD/BDMV/STREAM/00002.MTS
Format : BDAV
Format/Info : Blu-ray Video
File size : 3.89 GiB
Duration : 32 min 24 s
Overall bit rate mode : Variable
Overall bit rate : 17.2 Mb/s
Maximum Overall bit rate : 18.0 Mb/s
Recorded date : 0000-00-00 00:00:00+00:00
Writing application : JVC
Video
ID : 4113 (0x1011)
Menu ID : 1 (0x1)
Format : AVC
Format/Info : Advanced Video Codec
Format profile : High@L4
Format settings : CABAC / 2 Ref Frames
Format settings, CABAC : Yes
Format settings, ReFrames : 2 frames
Format settings, GOP : M=3, N=12
Codec ID : 27
Duration : 32 min 23 s
Bit rate mode : Variable
Bit rate : 16.3 Mb/s
Maximum bit rate : 17.0 Mb/s
Width : 1 920 pixels
Height : 1 080 pixels
Display aspect ratio : 16:9
Frame rate : 25.000 FPS
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Interlaced
Scan type, store method : Separated fields
Scan order : Top Field First
Bits/(Pixel*Frame) : 0.313
Stream size : 3.68 GiB (94%)
Audio
ID : 4352 (0x1100)
Menu ID : 1 (0x1)
Format : AC-3
Format/Info : Audio Coding 3
Commercial name : Dolby Digital
Codec ID : 129
Duration : 32 min 24 s
Bit rate mode : Constant
Bit rate : 256 kb/s
Channel(s) : 2 channels
Channel layout : L R
Sampling rate : 48.0 kHz
Frame rate : 31.250 FPS (1536 SPF)
Bit depth : 16 bits
Compression mode : Lossy
Delay relative to video : -544 ms
Stream size : 59.3 MiB (1%)
Service kind : Complete Main
Text
ID : 4608 (0x1200)
Menu ID : 1 (0x1)
Format : PGS
Codec ID : 144
Duration : 32 min 23 s
Delay relative to video : 80 ms
General
ID : 0 (0x0)
Complete name : /Volumes/FAST USB/PRIVATE/AVCHD/BDMV/STREAM/00003.MTS
Format : BDAV
Format/Info : Blu-ray Video
File size : 2.61 GiB
Duration : 21 min 42 s
Overall bit rate mode : Variable
Overall bit rate : 17.2 Mb/s
Maximum Overall bit rate : 18.0 Mb/s
Recorded date : 0000-00-00 00:00:00+00:00
Writing application : JVC
Video
ID : 4113 (0x1011)
Menu ID : 1 (0x1)
Format : AVC
Format/Info : Advanced Video Codec
Format profile : High@L4
Format settings : CABAC / 2 Ref Frames
Format settings, CABAC : Yes
Format settings, ReFrames : 2 frames
Format settings, GOP : M=3, N=12
Codec ID : 27
Duration : 21 min 41 s
Bit rate mode : Variable
Bit rate : 16.2 Mb/s
Maximum bit rate : 17.0 Mb/s
Width : 1 920 pixels
Height : 1 080 pixels
Display aspect ratio : 16:9
Frame rate : 25.000 FPS
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Interlaced
Scan type, store method : Separated fields
Scan order : Top Field First
Bits/(Pixel*Frame) : 0.313
Stream size : 2.46 GiB (94%)
Audio
ID : 4352 (0x1100)
Menu ID : 1 (0x1)
Format : AC-3
Format/Info : Audio Coding 3
Commercial name : Dolby Digital
Codec ID : 129
Duration : 21 min 42 s
Bit rate mode : Constant
Bit rate : 256 kb/s
Channel(s) : 2 channels
Channel layout : L R
Sampling rate : 48.0 kHz
Frame rate : 31.250 FPS (1536 SPF)
Bit depth : 16 bits
Compression mode : Lossy
Delay relative to video : -512 ms
Stream size : 39.7 MiB (1%)
Service kind : Complete Main
Text
ID : 4608 (0x1200)
Menu ID : 1 (0x1)
Format : PGS
Codec ID : 144
Duration : 21 min 41 s
Delay relative to video : 80 ms
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Is this several reports from several different video sources?
Besides the photos, are you saying that none of the audio on any of these videos plays in the program?
They do seem to share the common format AC3 (Dolby Digital).
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Sorry I'm not entirely sure - i think because the clip is over an hour long it has automatically been split into 3 or so clips. I selected the AVCHD file and that text is what came up.
Yes when I put them into premiere there is no audio, both when I preview them and when I put them into the timeline. When I put them into the timeline there is no waveform appearing. The audio is definitely there though as it plays if I open the AVCHD file in Quicktime.
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As an experiment, download HandBrake (it's free) and use to to convert one of your videos to a 1920x1080 30 fps MP4. Load it to your timeline and see if it plays sound.
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I downloaded this and tried to convert the video but it didn't work - maybe because the clip is so long? It took about 4 hours only to say 'encode failed'
Thanks so much for your continued help though!
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How long is your video? I've never heard of Handbrake overloading before.