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Audio not working on Premiere Elements 15

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Dec 30, 2018

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When I import AVCHD files into premiere elements 15 the audio is not working/importing. Any idea how to troubleshoot this? Have used the software without problems before so not sure why it isn't working now but have tried a number of times and getting the same result/

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Audio not working on Premiere Elements 15

New Here ,
Dec 30, 2018

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When I import AVCHD files into premiere elements 15 the audio is not working/importing. Any idea how to troubleshoot this? Have used the software without problems before so not sure why it isn't working now but have tried a number of times and getting the same result/

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Adobe Community Professional ,
Dec 30, 2018

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What operating system are you  using?

What model of camcorder is your video coming from?

Does other audio (music for instance) that you've added to your timeline play okay?

Open one of your videos in the free download MediaInfo. In MediaInfo, set View to Text and then copy the text that appears and paste it to this forum. Once we know the specs of your video (and your operating system) we'll be better able to advise you.

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Adobe Community Professional ,
Dec 30, 2018

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While working on answering Steve's questions, try making changes to the  Edit > Preferences > Audio Hardware page.  Sometimes those setting mysteriously change themselves.

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Jan 05, 2019

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Hi

I am using OS X Yosemite

I'm not sure of the model of the camera as I do not have it, just the memory card but they are 2 different cameras, both small handheld camcorders which are at least 5 years old.

Other audio works and plays fine, including other video clips.

Here is the text you asked for:

General

Complete name                            : /Volumes/FAST USB/PRIVATE/AVCHD/BDMV/CLIPINF/00000.CPI

Format                                   : Blu-ray Clip info / Blu-ray Clip info

File size                                : 510 Bytes

Video

ID                                       : 4113 (0x1011)

Format                                   : AVC

Format/Info                              : Advanced Video Codec

Width                                    : 1 920 pixels

Height                                   : 1 080 pixels

Display aspect ratio                     : 16:9

Frame rate                               : 25.000 FPS

Audio

ID                                       : 4352 (0x1100)

Format                                   : AC-3

Format/Info                              : Audio Coding 3

Channel(s)                               : 2 channels

Sampling rate                            : 48.0 kHz

Compression mode                         : Lossy

Text

ID                                       : 4608 (0x1200)

Format                                   : PGS

Any help greatly appreciated thank you!

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I'm not sure if part of the issue is that I am creating the project on a flash drive (as I have no space on my computer) but I have done this before and never had an issue with it)

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Adobe Community Professional ,
Jan 05, 2019

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Is that the complete report from MediaInfo? It offers very few details about your video.

But based on the information you've provided, I certainly don't see anything that would cause a problem.

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Sorry here is the full text:

General

Complete name                            : /Volumes/FAST USB/PRIVATE/AVCHD/AVCHDTN/THUMB.TDT

Format                                   : JPEG

File size                                : 16.0 KiB

FileExtension_Invalid                    : h3d jpeg jpg jpe jps mpo

Image

Format                                   : JPEG

Width                                    : 416 pixels

Height                                   : 240 pixels

Color space                              : YUV

Chroma subsampling                       : 4:2:2

Bit depth                                : 8 bits

Compression mode                         : Lossy

Stream size                              : 16.0 KiB (100%)

General

Complete name                            : /Volumes/FAST USB/PRIVATE/AVCHD/AVCHDTN/THUMB.TID

File size                                : 44.0 Bytes

General

Complete name                            : /Volumes/FAST USB/PRIVATE/AVCHD/BDMV/CLIPINF/00000.CPI

Format                                   : Blu-ray Clip info / Blu-ray Clip info

File size                                : 510 Bytes

Video

ID                                       : 4113 (0x1011)

Format                                   : AVC

Format/Info                              : Advanced Video Codec

Width                                    : 1 920 pixels

Height                                   : 1 080 pixels

Display aspect ratio                     : 16:9

Frame rate                               : 25.000 FPS

Audio

ID                                       : 4352 (0x1100)

Format                                   : AC-3

Format/Info                              : Audio Coding 3

Channel(s)                               : 2 channels

Sampling rate                            : 48.0 kHz

Compression mode                         : Lossy

Text

ID                                       : 4608 (0x1200)

Format                                   : PGS

General

Complete name                            : /Volumes/FAST USB/PRIVATE/AVCHD/BDMV/CLIPINF/00001.CPI

Format                                   : Blu-ray Clip info / Blu-ray Clip info

File size                                : 18.9 KiB

Video

ID                                       : 4113 (0x1011)

Format                                   : AVC

Format/Info                              : Advanced Video Codec

Width                                    : 1 920 pixels

Height                                   : 1 080 pixels

Display aspect ratio                     : 16:9

Frame rate                               : 25.000 FPS

Audio

ID                                       : 4352 (0x1100)

Format                                   : AC-3

Format/Info                              : Audio Coding 3

Channel(s)                               : 2 channels

Sampling rate                            : 48.0 kHz

Compression mode                         : Lossy

Text

ID                                       : 4608 (0x1200)

Format                                   : PGS

General

Complete name                            : /Volumes/FAST USB/PRIVATE/AVCHD/BDMV/CLIPINF/00002.CPI

Format                                   : Blu-ray Clip info / Blu-ray Clip info

File size                                : 18.8 KiB

Video

ID                                       : 4113 (0x1011)

Format                                   : AVC

Format/Info                              : Advanced Video Codec

Width                                    : 1 920 pixels

Height                                   : 1 080 pixels

Display aspect ratio                     : 16:9

Frame rate                               : 25.000 FPS

Audio

ID                                       : 4352 (0x1100)

Format                                   : AC-3

Format/Info                              : Audio Coding 3

Channel(s)                               : 2 channels

Sampling rate                            : 48.0 kHz

Compression mode                         : Lossy

Text

ID                                       : 4608 (0x1200)

Format                                   : PGS

General

Complete name                            : /Volumes/FAST USB/PRIVATE/AVCHD/BDMV/CLIPINF/00003.CPI

Format                                   : Blu-ray Clip info / Blu-ray Clip info

File size                                : 12.7 KiB

Video

ID                                       : 4113 (0x1011)

Format                                   : AVC

Format/Info                              : Advanced Video Codec

Width                                    : 1 920 pixels

Height                                   : 1 080 pixels

Display aspect ratio                     : 16:9

Frame rate                               : 25.000 FPS

Audio

ID                                       : 4352 (0x1100)

Format                                   : AC-3

Format/Info                              : Audio Coding 3

Channel(s)                               : 2 channels

Sampling rate                            : 48.0 kHz

Compression mode                         : Lossy

Text

ID                                       : 4608 (0x1200)

Format                                   : PGS

General

Complete name                            : /Volumes/FAST USB/PRIVATE/AVCHD/BDMV/INDEX.BDM

Format                                   : Blu-ray Index / Blu-ray Index

File size                                : 614 Bytes

General

Complete name                            : /Volumes/FAST USB/PRIVATE/AVCHD/BDMV/MOVIEOBJ.BDM

Format                                   : Blu-ray Movie object

File size                                : 82.0 Bytes

General

Complete name                            : /Volumes/FAST USB/PRIVATE/AVCHD/BDMV/PLAYLIST/00000.MPL

Format                                   : Blu-ray Playlist

File size                                : 1.15 KiB

Duration                                 : 1 h 26 min

Overall bit rate                         : 2 b/s

FileExtension_Invalid                    : mpls

Video #1

ID                                       : 4113 (0x1011)

Format                                   : AVC

Format/Info                              : Advanced Video Codec

Duration                                 : 3 s 840 ms

Width                                    : 1 920 pixels

Height                                   : 1 080 pixels

Display aspect ratio                     : 16:9

Frame rate                               : 25.000 FPS

Video #2

ID                                       : 4113 (0x1011)

Format                                   : AVC

Format/Info                              : Advanced Video Codec

Duration                                 : 32 min 24 s

Width                                    : 1 920 pixels

Height                                   : 1 080 pixels

Display aspect ratio                     : 16:9

Frame rate                               : 25.000 FPS

Video #3

ID                                       : 4113 (0x1011)

Format                                   : AVC

Format/Info                              : Advanced Video Codec

Duration                                 : 32 min 24 s

Width                                    : 1 920 pixels

Height                                   : 1 080 pixels

Display aspect ratio                     : 16:9

Frame rate                               : 25.000 FPS

Video #4

ID                                       : 4113 (0x1011)

Format                                   : AVC

Format/Info                              : Advanced Video Codec

Duration                                 : 21 min 41 s

Width                                    : 1 920 pixels

Height                                   : 1 080 pixels

Display aspect ratio                     : 16:9

Frame rate                               : 25.000 FPS

Audio #1

ID                                       : 4352 (0x1100)

Format                                   : AC-3

Format/Info                              : Audio Coding 3

Duration                                 : 3 s 840 ms

Channel(s)                               : 2 channels

Sampling rate                            : 48.0 kHz

Compression mode                         : Lossy

Audio #2

ID                                       : 4352 (0x1100)

Format                                   : AC-3

Format/Info                              : Audio Coding 3

Duration                                 : 32 min 24 s

Channel(s)                               : 2 channels

Sampling rate                            : 48.0 kHz

Compression mode                         : Lossy

Audio #3

ID                                       : 4352 (0x1100)

Format                                   : AC-3

Format/Info                              : Audio Coding 3

Duration                                 : 32 min 24 s

Channel(s)                               : 2 channels

Sampling rate                            : 48.0 kHz

Compression mode                         : Lossy

Audio #4

ID                                       : 4352 (0x1100)

Format                                   : AC-3

Format/Info                              : Audio Coding 3

Duration                                 : 21 min 41 s

Channel(s)                               : 2 channels

Sampling rate                            : 48.0 kHz

Compression mode                         : Lossy

Text #1

ID                                       : 4608 (0x1200)

Format                                   : PGS

Duration                                 : 3 s 840 ms

Text #2

ID                                       : 4608 (0x1200)

Format                                   : PGS

Duration                                 : 32 min 24 s

Text #3

ID                                       : 4608 (0x1200)

Format                                   : PGS

Duration                                 : 32 min 24 s

Text #4

ID                                       : 4608 (0x1200)

Format                                   : PGS

Duration                                 : 21 min 41 s

Menu

00:00:00.000                             : Chapter 1

General

ID                                       : 0 (0x0)

Complete name                            : /Volumes/FAST USB/PRIVATE/AVCHD/BDMV/STREAM/00000.MTS

Format                                   : BDAV

Format/Info                              : Blu-ray Video

File size                                : 7.91 MiB

Duration                                 : 3 s 747 ms

Overall bit rate mode                    : Variable

Overall bit rate                         : 17.7 Mb/s

Maximum Overall bit rate                 : 18.0 Mb/s

Recorded date                            : 0000-00-00 00:00:00+00:00

Writing application                      : JVC

Video

ID                                       : 4113 (0x1011)

Menu ID                                  : 1 (0x1)

Format                                   : AVC

Format/Info                              : Advanced Video Codec

Format profile                           : High@L4

Format settings                          : CABAC / 2 Ref Frames

Format settings, CABAC                   : Yes

Format settings, ReFrames                : 2 frames

Format settings, GOP                     : M=3, N=12

Codec ID                                 : 27

Duration                                 : 3 s 760 ms

Bit rate mode                            : Variable

Bit rate                                 : 16.7 Mb/s

Maximum bit rate                         : 17.0 Mb/s

Width                                    : 1 920 pixels

Height                                   : 1 080 pixels

Display aspect ratio                     : 16:9

Frame rate                               : 25.000 FPS

Color space                              : YUV

Chroma subsampling                       : 4:2:0

Bit depth                                : 8 bits

Scan type                                : Interlaced

Scan type, store method                  : Separated fields

Scan order                               : Top Field First

Bits/(Pixel*Frame)                       : 0.323

Stream size                              : 7.50 MiB (95%)

Audio

ID                                       : 4352 (0x1100)

Menu ID                                  : 1 (0x1)

Format                                   : AC-3

Format/Info                              : Audio Coding 3

Commercial name                          : Dolby Digital

Codec ID                                 : 129

Duration                                 : 3 s 840 ms

Bit rate mode                            : Constant

Bit rate                                 : 256 kb/s

Channel(s)                               : 2 channels

Channel layout                           : L R

Sampling rate                            : 48.0 kHz

Frame rate                               : 31.250 FPS (1536 SPF)

Bit depth                                : 16 bits

Compression mode                         : Lossy

Delay relative to video                  : -80 ms

Stream size                              : 120 KiB (1%)

Service kind                             : Complete Main

Text

ID                                       : 4608 (0x1200)

Menu ID                                  : 1 (0x1)

Format                                   : PGS

Codec ID                                 : 144

Duration                                 : 3 s 375 ms

Delay relative to video                  : -80 ms

General

ID                                       : 0 (0x0)

Complete name                            : /Volumes/FAST USB/PRIVATE/AVCHD/BDMV/STREAM/00001.MTS

Format                                   : BDAV

Format/Info                              : Blu-ray Video

File size                                : 3.89 GiB

Duration                                 : 32 min 23 s

Overall bit rate mode                    : Variable

Overall bit rate                         : 17.2 Mb/s

Maximum Overall bit rate                 : 18.0 Mb/s

Recorded date                            : 0000-00-00 00:00:00+00:00

Writing application                      : JVC

Video

ID                                       : 4113 (0x1011)

Menu ID                                  : 1 (0x1)

Format                                   : AVC

Format/Info                              : Advanced Video Codec

Format profile                           : High@L4

Format settings                          : CABAC / 2 Ref Frames

Format settings, CABAC                   : Yes

Format settings, ReFrames                : 2 frames

Format settings, GOP                     : M=3, N=12

Codec ID                                 : 27

Duration                                 : 32 min 24 s

Bit rate mode                            : Variable

Bit rate                                 : 16.3 Mb/s

Maximum bit rate                         : 17.0 Mb/s

Width                                    : 1 920 pixels

Height                                   : 1 080 pixels

Display aspect ratio                     : 16:9

Frame rate                               : 25.000 FPS

Color space                              : YUV

Chroma subsampling                       : 4:2:0

Bit depth                                : 8 bits

Scan type                                : Interlaced

Scan type, store method                  : Separated fields

Scan order                               : Top Field First

Bits/(Pixel*Frame)                       : 0.314

Stream size                              : 3.68 GiB (95%)

Audio

ID                                       : 4352 (0x1100)

Menu ID                                  : 1 (0x1)

Format                                   : AC-3

Format/Info                              : Audio Coding 3

Commercial name                          : Dolby Digital

Codec ID                                 : 129

Duration                                 : 32 min 23 s

Bit rate mode                            : Constant

Bit rate                                 : 256 kb/s

Channel(s)                               : 2 channels

Channel layout                           : L R

Sampling rate                            : 48.0 kHz

Frame rate                               : 31.250 FPS (1536 SPF)

Bit depth                                : 16 bits

Compression mode                         : Lossy

Delay relative to video                  : -80 ms

Stream size                              : 59.3 MiB (1%)

Service kind                             : Complete Main

Text

ID                                       : 4608 (0x1200)

Menu ID                                  : 1 (0x1)

Format                                   : PGS

Codec ID                                 : 144

Duration                                 : 32 min 24 s

Delay relative to video                  : -80 ms

General

ID                                       : 0 (0x0)

Complete name                            : /Volumes/FAST USB/PRIVATE/AVCHD/BDMV/STREAM/00002.MTS

Format                                   : BDAV

Format/Info                              : Blu-ray Video

File size                                : 3.89 GiB

Duration                                 : 32 min 24 s

Overall bit rate mode                    : Variable

Overall bit rate                         : 17.2 Mb/s

Maximum Overall bit rate                 : 18.0 Mb/s

Recorded date                            : 0000-00-00 00:00:00+00:00

Writing application                      : JVC

Video

ID                                       : 4113 (0x1011)

Menu ID                                  : 1 (0x1)

Format                                   : AVC

Format/Info                              : Advanced Video Codec

Format profile                           : High@L4

Format settings                          : CABAC / 2 Ref Frames

Format settings, CABAC                   : Yes

Format settings, ReFrames                : 2 frames

Format settings, GOP                     : M=3, N=12

Codec ID                                 : 27

Duration                                 : 32 min 23 s

Bit rate mode                            : Variable

Bit rate                                 : 16.3 Mb/s

Maximum bit rate                         : 17.0 Mb/s

Width                                    : 1 920 pixels

Height                                   : 1 080 pixels

Display aspect ratio                     : 16:9

Frame rate                               : 25.000 FPS

Color space                              : YUV

Chroma subsampling                       : 4:2:0

Bit depth                                : 8 bits

Scan type                                : Interlaced

Scan type, store method                  : Separated fields

Scan order                               : Top Field First

Bits/(Pixel*Frame)                       : 0.313

Stream size                              : 3.68 GiB (94%)

Audio

ID                                       : 4352 (0x1100)

Menu ID                                  : 1 (0x1)

Format                                   : AC-3

Format/Info                              : Audio Coding 3

Commercial name                          : Dolby Digital

Codec ID                                 : 129

Duration                                 : 32 min 24 s

Bit rate mode                            : Constant

Bit rate                                 : 256 kb/s

Channel(s)                               : 2 channels

Channel layout                           : L R

Sampling rate                            : 48.0 kHz

Frame rate                               : 31.250 FPS (1536 SPF)

Bit depth                                : 16 bits

Compression mode                         : Lossy

Delay relative to video                  : -544 ms

Stream size                              : 59.3 MiB (1%)

Service kind                             : Complete Main

Text

ID                                       : 4608 (0x1200)

Menu ID                                  : 1 (0x1)

Format                                   : PGS

Codec ID                                 : 144

Duration                                 : 32 min 23 s

Delay relative to video                  : 80 ms

General

ID                                       : 0 (0x0)

Complete name                            : /Volumes/FAST USB/PRIVATE/AVCHD/BDMV/STREAM/00003.MTS

Format                                   : BDAV

Format/Info                              : Blu-ray Video

File size                                : 2.61 GiB

Duration                                 : 21 min 42 s

Overall bit rate mode                    : Variable

Overall bit rate                         : 17.2 Mb/s

Maximum Overall bit rate                 : 18.0 Mb/s

Recorded date                            : 0000-00-00 00:00:00+00:00

Writing application                      : JVC

Video

ID                                       : 4113 (0x1011)

Menu ID                                  : 1 (0x1)

Format                                   : AVC

Format/Info                              : Advanced Video Codec

Format profile                           : High@L4

Format settings                          : CABAC / 2 Ref Frames

Format settings, CABAC                   : Yes

Format settings, ReFrames                : 2 frames

Format settings, GOP                     : M=3, N=12

Codec ID                                 : 27

Duration                                 : 21 min 41 s

Bit rate mode                            : Variable

Bit rate                                 : 16.2 Mb/s

Maximum bit rate                         : 17.0 Mb/s

Width                                    : 1 920 pixels

Height                                   : 1 080 pixels

Display aspect ratio                     : 16:9

Frame rate                               : 25.000 FPS

Color space                              : YUV

Chroma subsampling                       : 4:2:0

Bit depth                                : 8 bits

Scan type                                : Interlaced

Scan type, store method                  : Separated fields

Scan order                               : Top Field First

Bits/(Pixel*Frame)                       : 0.313

Stream size                              : 2.46 GiB (94%)

Audio

ID                                       : 4352 (0x1100)

Menu ID                                  : 1 (0x1)

Format                                   : AC-3

Format/Info                              : Audio Coding 3

Commercial name                          : Dolby Digital

Codec ID                                 : 129

Duration                                 : 21 min 42 s

Bit rate mode                            : Constant

Bit rate                                 : 256 kb/s

Channel(s)                               : 2 channels

Channel layout                           : L R

Sampling rate                            : 48.0 kHz

Frame rate                               : 31.250 FPS (1536 SPF)

Bit depth                                : 16 bits

Compression mode                         : Lossy

Delay relative to video                  : -512 ms

Stream size                              : 39.7 MiB (1%)

Service kind                             : Complete Main

Text

ID                                       : 4608 (0x1200)

Menu ID                                  : 1 (0x1)

Format                                   : PGS

Codec ID                                 : 144

Duration                                 : 21 min 41 s

Delay relative to video                  : 80 ms

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Adobe Community Professional ,
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Is this several reports from several different video sources?

Besides the photos, are you saying that none of the audio on any of these videos plays in the program?

They do seem to share the common format AC3 (Dolby Digital).

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New Here ,
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Sorry I'm not entirely sure - i think because the clip is over an hour long it has automatically been split into 3 or so clips. I selected the AVCHD file and that text is what came up.

Yes when I put them into premiere there is no audio, both when I preview them and when I put them into the timeline. When I put them into the timeline there is no waveform appearing. The audio is definitely there though as it plays if I open the AVCHD file in Quicktime.

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Adobe Community Professional ,
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As an experiment, download HandBrake (it's free) and use to to convert one of your videos to a 1920x1080 30 fps MP4. Load it to your timeline and see if it plays sound.

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New Here ,
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I downloaded this and tried to convert the video but it didn't work - maybe because the clip is so long? It took about 4 hours only to say 'encode failed'

Thanks so much for your continued help though!

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Adobe Community Professional ,
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How long is your video? I've never heard of Handbrake overloading before.

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