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Audio Static in Premiere 2019 -- but video has fine audio by itself

New Here ,
Jun 13, 2019

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I just purchased Premiere 2019 (previously had 2015 version).  When I load quicktime movies (*.mov) movies, there is pure static in the audio.  But these movies if played by themselves (not in Premiere) have fine audio with no problems.

What can I do so that the .mov videos will pay correct audio in Premiere?

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Audio Static in Premiere 2019 -- but video has fine audio by itself

New Here ,
Jun 13, 2019

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I just purchased Premiere 2019 (previously had 2015 version).  When I load quicktime movies (*.mov) movies, there is pure static in the audio.  But these movies if played by themselves (not in Premiere) have fine audio with no problems.

What can I do so that the .mov videos will pay correct audio in Premiere?

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Jun 13, 2019 0
Adobe Community Professional ,
Jun 13, 2019

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What computer and operating system?

You didn't give much detail so I'll guess.  Try changing the settings in Preferences > Audio and Preferences > Audio Hardware. 

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Jun 13, 2019 0
New Here ,
Jun 14, 2019

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Computer:  Windows 10 desktop-  16gb ram. 

I changed that, and I got no sound vs static.  Note that it just won't play the sound from *.mov format videos but will play the sound fine from other video types.  What additional detail would be helpful?

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Jun 14, 2019 0
Adobe Community Professional ,
Jun 14, 2019

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The next step is to determine the audio codec in your .mov files.  The easiest way to do that is with a (free) program called Mediainfo.  (Using MediaInfo - YouTube )

Premiere Elements does not try to support all audio codecs.  It is aimed at what comes from common cameras.  It may end up that you'll have to "convert" your existing files to a more universal file with something like the (free) Handbrake program.

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Jun 14, 2019 0
New Here ,
Jun 14, 2019

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Thank you -- here's the output from the analysis:

General

Complete name                            : V:\Copied Videos\Videos\2002\2002 - Christmas .MOV

Format                                   : QuickTime

Format/Info                              : Original Apple specifications

File size                                : 7.85 MiB

Duration                                 : 32 s 133 ms

Overall bit rate mode                    : Variable

Overall bit rate                         : 2 050 kb/s

Encoded date                             : UTC 2003-04-19 21:59:37

Tagged date                              : UTC 2003-04-19 21:59:37

Writing library                          : mino

Origin                                   : Digital Camera

MMA0                                     : lta Co., Ltd.

Video

ID                                       : 1

Format                                   : JPEG

Codec ID                                 : jpeg

Duration                                 : 32 s 133 ms

Bit rate mode                            : Variable

Bit rate                                 : 1 869 kb/s

Width                                    : 320 pixels

Height                                   : 240 pixels

Display aspect ratio                     : 4:3

Frame rate mode                          : Constant

Frame rate                               : 15.000 FPS

Color space                              : YUV

Chroma subsampling                       : 4:2:2

Bit depth                                : 8 bits

Compression mode                         : Lossy

Bits/(Pixel*Frame)                       : 1.622

Stream size                              : 7.16 MiB (91%)

Language                                 : English

Encoded date                             : UTC 2003-04-19 21:59:37

Tagged date                              : UTC 2003-04-19 21:59:37

Audio

ID                                       : 2

Format                                   : PCM

Format settings                          : Little / Unsigned

Codec ID                                 : raw

Duration                                 : 32 s 133 ms

Bit rate mode                            : Constant

Bit rate                                 : 128 kb/s

Channel(s)                               : 1 channel

Sampling rate                            : 8 000 Hz

Bit depth                                : 16 bits

Stream size                              : 502 KiB (6%)

Language                                 : English

Encoded date                             : UTC 2003-04-19 21:59:37

Tagged date                              : UTC 2003-04-19 21:59:37

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Jun 14, 2019 0
Adobe Community Professional ,
Jun 14, 2019

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That does not look like typical camera output.  The audio codec of "raw" is unusual.  Where did the footage come from?

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Jun 14, 2019 0
New Here ,
Jun 14, 2019

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Honestly I don't recall -- it was from a movie I took back in 2007.  I'm guessing some type of video camera at that point.  The interesting thing is that the video does play fine and I can hear the video fine if I just click on it.  But then its pure static if I import it into elements.

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Jun 14, 2019 0
Adobe Community Professional ,
Jun 15, 2019

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I may not have the best answer because I don't know why the JPEG video codec isn't working.  I suspect (but don't know) that  the current Premiere Elements has moved past using that. 

A workaround might be to try using the very capable (and free) Handbrake program to convert the footage to something Premiere Elements likes.   This YouTube tutorial will give an example of how it works. Converting videos with Handbrake - YouTube

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Jun 15, 2019 0