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I just purchased Premiere 2019 (previously had 2015 version). When I load quicktime movies (*.mov) movies, there is pure static in the audio. But these movies if played by themselves (not in Premiere) have fine audio with no problems.
What can I do so that the .mov videos will pay correct audio in Premiere?
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What computer and operating system?
You didn't give much detail so I'll guess. Try changing the settings in Preferences > Audio and Preferences > Audio Hardware.
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Computer: Windows 10 desktop- 16gb ram.
I changed that, and I got no sound vs static. Note that it just won't play the sound from *.mov format videos but will play the sound fine from other video types. What additional detail would be helpful?
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The next step is to determine the audio codec in your .mov files. The easiest way to do that is with a (free) program called Mediainfo. (Using MediaInfo - YouTube )
Premiere Elements does not try to support all audio codecs. It is aimed at what comes from common cameras. It may end up that you'll have to "convert" your existing files to a more universal file with something like the (free) Handbrake program.
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Thank you -- here's the output from the analysis:
General
Complete name : V:\Copied Videos\Videos\2002\2002 - Christmas .MOV
Format : QuickTime
Format/Info : Original Apple specifications
File size : 7.85 MiB
Duration : 32 s 133 ms
Overall bit rate mode : Variable
Overall bit rate : 2 050 kb/s
Encoded date : UTC 2003-04-19 21:59:37
Tagged date : UTC 2003-04-19 21:59:37
Writing library : mino
Origin : Digital Camera
MMA0 : lta Co., Ltd.
Video
ID : 1
Format : JPEG
Codec ID : jpeg
Duration : 32 s 133 ms
Bit rate mode : Variable
Bit rate : 1 869 kb/s
Width : 320 pixels
Height : 240 pixels
Display aspect ratio : 4:3
Frame rate mode : Constant
Frame rate : 15.000 FPS
Color space : YUV
Chroma subsampling : 4:2:2
Bit depth : 8 bits
Compression mode : Lossy
Bits/(Pixel*Frame) : 1.622
Stream size : 7.16 MiB (91%)
Language : English
Encoded date : UTC 2003-04-19 21:59:37
Tagged date : UTC 2003-04-19 21:59:37
Audio
ID : 2
Format : PCM
Format settings : Little / Unsigned
Codec ID : raw
Duration : 32 s 133 ms
Bit rate mode : Constant
Bit rate : 128 kb/s
Channel(s) : 1 channel
Sampling rate : 8 000 Hz
Bit depth : 16 bits
Stream size : 502 KiB (6%)
Language : English
Encoded date : UTC 2003-04-19 21:59:37
Tagged date : UTC 2003-04-19 21:59:37
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That does not look like typical camera output. The audio codec of "raw" is unusual. Where did the footage come from?
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Honestly I don't recall -- it was from a movie I took back in 2007. I'm guessing some type of video camera at that point. The interesting thing is that the video does play fine and I can hear the video fine if I just click on it. But then its pure static if I import it into elements.
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I may not have the best answer because I don't know why the JPEG video codec isn't working. I suspect (but don't know) that the current Premiere Elements has moved past using that.
A workaround might be to try using the very capable (and free) Handbrake program to convert the footage to something Premiere Elements likes. This YouTube tutorial will give an example of how it works. Converting videos with Handbrake - YouTube