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Audio will not play in Premiere Elements 2019

New Here ,
Oct 22, 2019

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Hi,

The video and mp3 files I have play perfectly using any other app, but when I import them to Elements 2019, there is no audio.

 

Was working fine yesterday, but not today. 

Tried some youtube tutorials like cleaning out cache, making a new common folder but nothing is working.

 

Help resolving this would be great, thank you.

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Audio, Error or problem, Performance

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Audio will not play in Premiere Elements 2019

New Here ,
Oct 22, 2019

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Hi,

The video and mp3 files I have play perfectly using any other app, but when I import them to Elements 2019, there is no audio.

 

Was working fine yesterday, but not today. 

Tried some youtube tutorials like cleaning out cache, making a new common folder but nothing is working.

 

Help resolving this would be great, thank you.

TOPICS
Audio, Error or problem, Performance

Views

85

Likes

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Oct 22, 2019 0
Adobe Community Professional ,
Oct 22, 2019

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Sometimes the Audio Hardware settings seem to change mysteriously.  It might have to do with Windows updates.  Go to Edit > Settings > Audio Hardware and try changes.  I can't tell you what the choices are because it is dependent on your computer. 

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Oct 22, 2019 1
shivangg LATEST
Adobe Employee ,
Oct 23, 2019

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Hi Jesiah,

 

Thanks for reaching out. I understand you are unable to hear anything on playing media in Adobe Premiere Elements.

 

  • Does it happen with any specific set of files?
  • Have you checked the issue with more than one project?
  • Did you try adjusting the audio hardware settings as suggested by @whsprague?

 

Looking forward to your reply.

 

Thanks,

Shivangi

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Oct 23, 2019 0