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BSOD while rendering PE15

New Here ,
Aug 26, 2017

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I was using Premiere Elements 9. Occasionally it would crash to blue screen while rendering. After a restart, it would work.

Recently it had quit working after a restart, and it crashes to the blue screen of death 100% of the time. So I upgraded to PE15 in the hopes that maybe a more recent program would do the trick. No such luck. Whenever I render the video, it goes for a bit then hits the bsod.

Windows 10 Pro

Gigabyte motherboard

Intel i7-4770K CPU @ 3.50GHz,

RAM 32.0 GB

64-bit

Updated: Videocard drivers, PE via the help menu, Quicktime,etc.

I've used BurnIn Test to see if there was a system problem, but it checked out A-OK.

I'm at a loss here, and haven't been able to output any videos for a couple of months now. Any help or suggestions will be greatly appreciated.

Thank you.

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BSOD while rendering PE15

New Here ,
Aug 26, 2017

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I was using Premiere Elements 9. Occasionally it would crash to blue screen while rendering. After a restart, it would work.

Recently it had quit working after a restart, and it crashes to the blue screen of death 100% of the time. So I upgraded to PE15 in the hopes that maybe a more recent program would do the trick. No such luck. Whenever I render the video, it goes for a bit then hits the bsod.

Windows 10 Pro

Gigabyte motherboard

Intel i7-4770K CPU @ 3.50GHz,

RAM 32.0 GB

64-bit

Updated: Videocard drivers, PE via the help menu, Quicktime,etc.

I've used BurnIn Test to see if there was a system problem, but it checked out A-OK.

I'm at a loss here, and haven't been able to output any videos for a couple of months now. Any help or suggestions will be greatly appreciated.

Thank you.

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Aug 26, 2017 0
New Here ,
Aug 28, 2017

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Anyone? Bueller?

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Aug 28, 2017 0
Adobe Community Professional ,
Aug 29, 2017

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There's nothing obvious, based on the information you've provided. So bumping the topic isn't helpful.

Have you tried contacting Adobe Customer Care via chat? They can walk you through the process of troubleshooting your issues.

Customer Care

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Aug 29, 2017 0
New Here ,
Aug 29, 2017

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Actually, it did help. Thanks for the comment. No I hadn't gone through the issues with Adobe over a chat line. I didn't realize there was one.

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Aug 29, 2017 0
New Here ,
Aug 29, 2017

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Okay, live chat.

I un-checked the hardware acceleration as suggest. bsod

I rolled back my video drivers as suggested. bsod

I have plenty of space left on my hard drive. Still no idea why it's crashing on me.

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Aug 29, 2017 0
New Here ,
Aug 30, 2017

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after the above two blue screens while chatting with the online help, I had another two bluescreens after they took control of my computer and renamed some files.

When I logged on tonight, I was told it is with their senior engineers and to expect a response in 24-48 hours.

I'll post the results in the hopes that it might help someone in the future.

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Aug 30, 2017 0
New Here ,
Dec 08, 2017

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Did you get a result? I seem to be having the same issue. Just installed and when I render, bsod. So frustrating.

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Dec 08, 2017 0
Adobe Community Professional ,
Dec 09, 2017

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BSOD is usually a hardware issue.

Overheating?

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Dec 09, 2017 0
New Here ,
Dec 09, 2017

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Turns out the CPU didn't like running at 100% for too long. The bsod stopped and it now renders just fine running at 95% of the CPU processing power.

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Dec 09, 2017 0