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Burned DVD won't play back

Participant ,
Apr 20, 2020

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I have a new HP Envy computer and have never had this problem with my Dell. I now have an external DVD player/burner on my HP. I am using PE 12 and have never had this problem before. I have done numerous projects and always have had success in burning and play back.

 

I am using Windows 10 and am able to burn my project to a DVD it will play in my computer but when I go to install it in my Sony DVD player it will not recognize the disc. I have tried both -R and +R disc and neither of them will work. Any help would be greatly appreciated. I have tried reaching out to HP but they want to "charge me" and my laptop is brand new. 

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Burned DVD won't play back

Participant ,
Apr 20, 2020

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I have a new HP Envy computer and have never had this problem with my Dell. I now have an external DVD player/burner on my HP. I am using PE 12 and have never had this problem before. I have done numerous projects and always have had success in burning and play back.

 

I am using Windows 10 and am able to burn my project to a DVD it will play in my computer but when I go to install it in my Sony DVD player it will not recognize the disc. I have tried both -R and +R disc and neither of them will work. Any help would be greatly appreciated. I have tried reaching out to HP but they want to "charge me" and my laptop is brand new. 

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Error or problem

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66

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Apr 20, 2020 0
Adobe Community Professional ,
Apr 21, 2020

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Sony disc players are notorious for not reading home-burned discs. If you're disc plays on your computer, Premiere Elements successfully created a playable disc.

 

As a test, try playing your DVD on a non-Sony disc player or on a friend's DVD player. 

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Apr 21, 2020 0
Adobe Community Professional ,
Apr 21, 2020

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Make sure you use a proper brand.

Maybe dvd player needs a firmware update.

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Apr 21, 2020 0
Participant ,
Apr 22, 2020

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Okay I just now read these replies for some reason they were not coming into my e-mail box so I was not viewing them. I have just posted a response to Steve on another thread as I did not see this one. Sorry for any confusion.

 

I will try to use another friends DVD player but with this virus thing going on that might be a problem. But I will give that a try.

 

Also in response to Ann, I am using a Verbatim -R disc to burn on, have used them in the past with the same DVD player and no problem. Not sure how to do a firmware update on it, any suggestions?

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Apr 22, 2020 0