Can't Add GoPro6 MP4s to Premiere Elements 15

[ChrisZin813]

Hopefully an easy answer, but couldn't find it by searching the forum or online.  I get the error message, "This type of file is not supported, or the required codec is not installed" when trying to add the new GoPro 6 videos to Premiere.  I'm trying to add the videos by going through the Add Media, Files and Folders method with Premiere since the vids are now downloaded. I read a few posts about a "Handbrake" program, but don't currently have that installed.  The MP4 videos run fine on all Windows software, but I wasn't able to open it in Quicktime.  It opens fine in the GoPro Quik video editing software, but the reason I own Premiere is to edit videos.  I'm running windows 10 with a GEForce GTX 1060 video card if that matters and all software is up to date.  Thanks for any help you can provide.

[Steve Grisetti · Accepted solution]

MP4s shouldn't be a problem for Premiere Elements. Unless they use the H.265 rather than H.264 codec.

Open one of your problem videos in the free download MediaInfo. In MediaInfo, set View to Text and then copy and paste the report it generates to this forum.

Once we know what the file is made of we'll better be able to advise you.

[ChrisZin813]

Thanks Steve.  Good directions.  Here's the result:

General

Complete name                            : P:\Pictures\2018 Alaska Trip\GoPro August\GX010327.MP4

Format                                   : MPEG-4

Format profile                           : Base Media / Version 1

Codec ID                                 : mp41 (mp41)

File size                                : 510 MiB

Duration                                 : 1 min 4 s

Overall bit rate                         : 65.9 Mb/s

Encoded date                             : UTC 2018-08-02 20:04:46

Tagged date                              : UTC 2018-08-02 20:04:46

Video

ID                                       : 1

Format                                   : HEVC

Format/Info                              : High Efficiency Video Coding

Format profile                           : Main@L5.1@Main

Codec ID                                 : hvc1

Codec ID/Info                            : High Efficiency Video Coding

Duration                                 : 1 min 4 s

Bit rate                                 : 65.7 Mb/s

Width                                    : 3 840 pixels

Height                                   : 2 160 pixels

Display aspect ratio                     : 16:9

Frame rate mode                          : Constant

Frame rate                               : 59.940 (60000/1001) FPS

Color space                              : YUV

Chroma subsampling                       : 4:2:0

Bit depth                                : 8 bits

Bits/(Pixel*Frame)                       : 0.132

Stream size                              : 508 MiB (100%)

Title                                    : GoPro H.265

Language                                 : English

Encoded date                             : UTC 2018-08-02 20:04:46

Tagged date                              : UTC 2018-08-02 20:04:46

Color range                              : Full

Color primaries                          : BT.709

Transfer characteristics                 : BT.709

Matrix coefficients                      : BT.709

Audio

ID                                       : 2

Format                                   : AAC

Format/Info                              : Advanced Audio Codec

Format profile                           : LC

Codec ID                                 : mp4a-40-2

Duration                                 : 1 min 4 s

Bit rate mode                            : Constant

Bit rate                                 : 192 kb/s

Nominal bit rate                         : 48.0 kb/s

Channel(s)                               : 2 channels

Channel positions                        : Front: L R

Sampling rate                            : 48.0 kHz

Frame rate                               : 46.875 FPS (1024 SPF)

Compression mode                         : Lossy

Stream size                              : 1.47 MiB (0%)

Title                                    : GoPro AAC 

Language                                 : English

Encoded date                             : UTC 2018-08-02 20:04:46

Tagged date                              : UTC 2018-08-02 20:04:46

Other #1

ID                                       : 3

Type                                     : Time code

Format                                   : QuickTime TC

Duration                                 : 1 min 4 s

Time code of first frame                 : 00:11:55:22

Time code, striped                       : Yes

Title                                    : GoPro TCD 

Language                                 : English

[Peru Bob]

That's H.265 as Steve suspected. Try Handbrake.

Here is Steve's tutorial:

Fixing video with Handbrake - YouTube

[ChrisZin813]

Thanks for the help Steve and Peru Bob.  Perfect!