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can't deactivate - hard drive failed

New Here ,
Feb 19, 2020

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Hi,

 

I'm trying to deactivate a PC for my Premiere Elements 15 that I have - the hard drive failed on the computer and I can't deactivate it that way.  I've tried going to Adobe Customer Care (via the virtual assistant) and keep getting "Sorry, we're closed. Please visit again."   So, I can't re-install PE15 on my new PC.  Help?

 

Bill

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can't deactivate - hard drive failed

New Here ,
Feb 19, 2020

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Hi,

 

I'm trying to deactivate a PC for my Premiere Elements 15 that I have - the hard drive failed on the computer and I can't deactivate it that way.  I've tried going to Adobe Customer Care (via the virtual assistant) and keep getting "Sorry, we're closed. Please visit again."   So, I can't re-install PE15 on my new PC.  Help?

 

Bill

TOPICS
Error or problem

Views

78

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Feb 19, 2020 0
Adobe Community Professional ,
Feb 19, 2020

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Chat and Agent.png

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Feb 19, 2020 0
New Here ,
Feb 19, 2020

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I can't see the full URL in your screenshot.  Can you repost the URL as text only?

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Feb 19, 2020 0
Peru Bob LATEST
Adobe Community Professional ,
Feb 19, 2020

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