Can't get Premiere Elements 2020 to play sound

Community Beginner ,
Jan 01, 2020 Jan 01, 2020

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I'm very new at Premiere Elements so I have a feeling the answer is going to be simple. Anyway, I tried putting a few pictures in the timeline and adding an mp3 file - but I got no sound.  The volume is at 95% on my computer so that's not the issue.  Then I tried importing an mp4 video file that has music in it - but I got no sound. Then I tried importing a sound clip that comes with the program. Again, it played no sound.  The mp3 file does make sound IF I run it in something like iTunes. The same is true of the mp4 video file - the sound is there if I run it in something Media Player. Is there some setting in Premiere Elements that defaults to being off?  I've watched a couple of youtube videos and nobody else seems to have this problem.  I just watched a tutorial where someone downloaded an audio clip that comes with the program and they were able to get both a preview and a playback. 

 

Anyone got any suggestions?

 

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correct answers 1 Correct Answer

Adobe Community Professional , Jan 02, 2020 Jan 02, 2020
In Premiere Elements there is a Preferences section in the Edit menu.  Within that is a section for Audio Hardware.  Change the settings.  I can't tell you what changes to make because each computer has different choices.  "Default Input" to "None" is often a good choice. 

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Adobe Community Professional ,
Jan 02, 2020 Jan 02, 2020

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In Premiere Elements there is a Preferences section in the Edit menu.  Within that is a section for Audio Hardware.  Change the settings.  I can't tell you what changes to make because each computer has different choices.  "Default Input" to "None" is often a good choice. 

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Community Beginner ,
Jan 02, 2020 Jan 02, 2020

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That doesn't make sense.  Here's what the Audio hardware looks like.  As you can see the the speaker is RealTek and in the sound it shows it is the default device. In all other programs it works.  And if I pull down the menu on the device output, the second choice is the same as the first one - that the realtek audio is not working.  realtek.PNG

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Adobe Community Professional ,
Jan 02, 2020 Jan 02, 2020

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It may not be intuitive, but Bill's solution has worked for many on these forums.

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New Here ,
Jan 22, 2021 Jan 22, 2021

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Bill,  you are the best!!  After trying everything I could think of, then following your advice,  changing the audio hardware to "none"  worked.  Many thanks.

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Adobe Community Professional ,
Jan 02, 2020 Jan 02, 2020

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Instead of using mp3 files, try converting them to wav before importing into Premiere Elements.

Mp3 files can sometimes do strange things in Premiere Elements

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Community Beginner ,
Jan 02, 2020 Jan 02, 2020

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Thanks for the imput.  whsprague actually had the right answer but I was trying to do it in output instead of input. I finally called the 800 number today and found out what I was doing wrong. It's working fine now.  Thanks to both of you plus the guy on the phone for helping me get it solved.

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New Here ,
Mar 14, 2020 Mar 14, 2020

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Hi.  I've just bought Premiere Elements 2020 and had exactly the same problem.

Using your posts above was very helpful clue (thanks) and I now have sound for my imported video.

In my case, I just needed to toggle off the input microphone.

 

Can I suggest that Adobe make this a default setting in future please ?

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Adobe Community Professional ,
Mar 14, 2020 Mar 14, 2020

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It is the default setting, PJ. However plugging in USB devices (like microphones or headsets) can change those settings.

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New Here ,
Mar 14, 2020 Mar 14, 2020

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Thanks Steve.

I don't use a microphone so was a bit puzzled as I only have some USB speakers plugged in. But that's fine. All I was suggesting is that with a new install the default should be "No Input" regardless of whether a microphone was detected as being connected. I have used several other editing software products over the years and this is the only one with this "quirk". 

audio setting.jpg

I'm now looking forward to editing in Premiere 2020 without the software freezing, something that so often happened with my 2018 version. The system is otherwise really easy to use, hence why I've upgraded.

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Community Beginner ,
Mar 16, 2020 Mar 16, 2020

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Hey Steve,

My sis gave me your book for my birthday. It's been quite helpful. Also founds some of your videos on YouTube and have learned a lot.  Many thanks!

coldhands

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Adobe Community Professional ,
Mar 17, 2020 Mar 17, 2020

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Glad to hear they've been helpful, Coldhands!

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New Here ,
Jan 28, 2021 Jan 28, 2021

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I believe NDI tools may also cause this issue.

Recently I installed NDI Tools on my machine. I use it often in live work, Great tool. I too was having this "NO AUDIO" issue. I searched for hours for a solution and came up dry each time. Disabled and Un / Re Installed drivers for sound and video included Premier Elements three times. I may as well have just reformatted.

 

Just a few moments ago, I noticed that an NDI plugin "NewTek_NDI_Transmit.prm" was loading last on the splash screen. I was able to find that network transmitter plugin in the program directory. By delete it and its co-hort "NewTek_Import_SpeedHQ.prm", my Premier Elements was working again.

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New Here ,
Jul 13, 2021 Jul 13, 2021

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Hello. A also had installed NDI on my Macbook Pro but do not use it. HOw did you get to the "Program Directory to delete those two files? I notive they are loading even though I deleted the NDI files.

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New Here ,
Jul 13, 2021 Jul 13, 2021

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I went into the adobe elements program folder and deleted the two plugins and it solved the issue. I am not sure how to on a mac. The files above are not in the NDI program folder they are in the adobe elements program folder.

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